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Service Operations Manager Jobs in Atlanta, GA (NOW HIRING)

Socket.dev

Service Operations Specialist

Alpharetta, GA · On-site

$83 - $128/hr

Contract Management * Cost Reduction * Data Analysis * Enterprise Resource Planning (ERP) * Finance * Internal Controls * Invoice Processing * Key Performance Indicators (KPIs) * Microsoft Excel

Hp

Service Operations Specialist

Alpharetta, GA · On-site

$83K - $127K/yr

Service Operations Specialist Description - This role is responsible for the end-to-end execution ... Education & Experience Four-year Degree in Supply Chain Management, Business Administration ...

Hirebridge

Operations Manager

Atlanta, GA · On-site

$94 - $127/hr

Those contracts provide critical services that relate to the customer and employee airport experience. The Operations Manager will be responsible for maintaining financial discipline as it applies to ...

Kobie Marketing

Operations Manager

Atlanta, GA · On-site

$85 - $110/hr

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

New

Kobie Marketing

Operations Manager

Atlanta, GA · On-site +1

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

Kobie Marketing

Operations Manager

Atlanta, GA

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

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Service Operations Manager information

See Atlanta, GA salary details

$30.8K

$68.1K

$113.5K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Atlanta, GA is $68,147.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $82,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Atlanta, GA?

The most popular types of Service Operations jobs in Atlanta, GA are:

What are popular job titles related to Service Operations Manager jobs in Atlanta, GA?

For Service Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Atlanta, GA look for?

The top searched job categories for Service Operations Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Operations Manager jobs?

Cities near Atlanta, GA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,630 per year, or $36.4 per hour.

Lead Operations Manager, Enterprise Serialization Service

McKesson

Alpharetta, GA • On-site, Remote

Full-time

Posted 11 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

McKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations supporting regulated supply chain environments. This strategic leadership role is responsible for driving platform reliability, incident response excellence, operational governance, and cross-functional execution across enterprise technology teams.

The successful candidate will lead high-severity incident management, coordinate business-critical recovery efforts, and partner with technology, operations, and executive stakeholders to ensure business continuity, customer satisfaction, and DSCSA compliance. This role combines platform leadership, operational excellence, stakeholder management, and IT Service Management (ITSM) expertise to deliver measurable business outcomes.

What You'll Do

  • Lead enterprise-wide incident management for critical business systems, rapidly assessing operational, customer, regulatory, and shipment impacts.
  • Serve as the primary escalation leader during high-priority incidents, coordinating restoration efforts and driving resolution to minimize business disruption.
  • Mobilize and direct cross-functional teams including SAP ATTP, SAP Basis, OTC, Portal, WMS, Integration, Infrastructure, and external service providers.
  • Develop and execute platform operations strategies that align with business objectives, security requirements, compliance standards, and enterprise priorities.
  • Own executive and stakeholder communications, translating technical status into clear business-impact updates and actionable decisions.
  • Guide platform governance, operational standards, continuous improvement initiatives, and service performance management.
  • Partner with operations leaders to assess customer impact and communicate effectively with strategic customers and executive stakeholders.
  • Drive platform reliability, scalability, automation, vendor performance, and operational excellence across technology ecosystems.

Basic Requirements

  • 10+ years of experience in IT Operations, Platform Operations, Incident Management, Service Management, Enterprise Applications, or related technology leadership roles.
  • Experience leading major incident response, crisis management, or enterprise operational command-center activities.
  • Experience working with DevOps processes, enterprise integrations, supply chain systems, or regulated technology platforms.
  • Strong knowledge of IT Service Management (ITSM) processes, incident management, problem management, and service delivery.
  • Demonstrated ability to lead cross-functional teams and coordinate multiple parallel workstreams under tight timelines.
  • Excellent verbal and written communication skills with experience presenting to executives and business leaders.
  • Experience managing offshore teams, managed service providers, and vendor relationships.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

Preferred Skills/Experience

  • Experience supporting DSCSA, pharmaceutical supply chain, healthcare technology, or regulated environments.
  • SAP ATTP, SAP Basis, OTC, WMS, Integration Platform, or Infrastructure operations experience.
  • Knowledge of Platform Engineering, Kubernetes, API Management, Infrastructure as Code (IaC), and CI/CD practices.
  • Strong command-and-control leadership during high-pressure situations.
  • Experience working with SAP environments.
  • Advanced organizational, prioritization, and decision-making skills.
  • Experience performing business impact assessments across distribution centers, customers, shipments, and operational processes.
  • Expertise translating technical information into executive-level communications.
  • Proven track record delivering platform transformation, operational excellence, and continuous improvement initiatives.

Travel / Work Environment / Physical Requirements

  • Hybrid or remote work arrangement based on business needs.
  • Up to 25% travel, as needed based on business requirements.
  • Ability to participate in incident response activities outside standard business hours when required.
  • Occasional travel for business meetings, vendor engagements, operational reviews, or team collaboration.
  • Ability to work effectively in a fast-paced environment supporting critical business operations.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$145,400 - $242,300

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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