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Service Operations Manager Jobs in Atlanta, GA (NOW HIRING)

Kobie Marketing

Operations Manager

Atlanta, GA ยท On-site +1

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

Kobie Marketing

Operations Manager

Atlanta, GA ยท On-site +1

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

Crunch Fitness

Operations Manager

Acworth, GA ยท On-site

$31K - $41K/yr

Operations Manager- Acworth Club Here We GROW Again! Are you a potential Operations Manager and ... Service-minded * Sales experience preferred * Professional * Exceptional at Marketing * Be willing ...

Crunch Fitness - CR Holdings

Operations Manager

Acworth, GA ยท On-site

$31K - $41K/yr

๏ปฟ Operations Manager- Acworth Club Here We GROW Again! Are you a potential Operations Manager ... Service-minded * Sales experience preferred * Professional * Exceptional at Marketing * Be willing ...

Crunch Fitness

Operations Manager

Marietta, GA ยท On-site

$31K - $41K/yr

Operations Manager- West Cobb Club Here We GROW Again! Are you a potential Operations Manager and ... Service-minded * Sales experience preferred * Professional * Exceptional at Marketing * Be willing ...

CVS Health

Operations Manager

Atlanta, GA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Kennesaw, GA ยท On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Alstom

Operations Manager (Services)

Atlanta, GA

Operational Leadership & Service Delivery * Manage day-to-day operations by overseeing operational teams to ensure train availability, reliability, and compliance with railway safety requirements.

CVS Health

Operations Manager

Decatur, GA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Atlanta, GA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Alstom

Operations Manager (Services)

Atlanta, GA ยท On-site

Operational Leadership & Service Delivery * Manage day-to-day operations by overseeing operational teams to ensure train availability, reliability, and compliance with railway safety requirements.

CVS Health

Operations Manager

Atlanta, GA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

A1 Valet Trash LLC

Operations Manager

Atlanta, GA ยท On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to deliver high-quality service standards. You will also oversee staffing, property maintenance, and ...

A1 Valet Trash LLC

Operations Manager

Norcross, GA ยท On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to deliver high-quality service standards. You will also oversee staffing, property maintenance, and ...

Stars and Strikes

Operations Manager

Stone Mountain, GA ยท On-site

$43K - $45K/yr

Our Operations Manager needs to be a responsible individual who can lead and manage a team while ... Address service or customer issues of an operational nature Why join our team? * With our continued ...

Stars and Strikes

Operations Manager

Stone Mountain, GA ยท On-site

$43K - $45K/yr

Our Operations Manager needs to be a responsible individual who can lead and manage a team while ... Address service or customer issues of an operational nature Why join our team? * With our continued ...

Legacy Ventures Management

Operations Manager

Atlanta, GA ยท On-site

$70K - $75K/yr

Summary: The Operations Manager is directly responsible for operations of the Front Office and ... This position will assure attentive, friendly, courteous and efficient service is delivered to ...

Gururo

Operations Manager

Atlanta, GA ยท On-site +1

As the Operations Manager, you will be responsible for overseeing and optimizing various ... Evaluate vendor performance, negotiate contracts, and ensure timely delivery of goods and services.

Waste Management

Operations Manager

Ball Ground, GA ยท On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Atlanta, GA

Service Operations Manager information

See Atlanta, GA salary details

$33.7K

$74.7K

$124.3K

How much do service operations manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for service operations manager in Atlanta, GA is $74,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Atlanta, GA? The most popular types of Service Operations jobs in Atlanta, GA are:
What are popular job titles related to Service Operations Manager jobs in Atlanta, GA? For Service Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Atlanta, GA look for? The top searched job categories for Service Operations Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Service Operations Manager jobs? Cities near Atlanta, GA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Operations Manager

Operations Manager

Kobie Marketing

Atlanta, GA โ€ข On-site, Remote

Full-time

Posted 19 days ago

Job description

Join a National Top Workplaceย 
ย 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.ย 
ย 
Join Us from Anywhereย 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:ย 

ย ย ย ย ย ย ย ย  Flexible Time Off to recharge when neededย 
ย ย ย ย ย ย ย ย  Nine Company-Wide Holidaysย 
ย ย ย ย ย ย ย ย  A diverse suite of benefits prioritizing your growth, development, and personal well-beingย 

Discover more about our perks and benefits here.ย 
ย 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.ย 


About the team and what we'll build together
ย 
The Operations Manager is responsible for supporting the improvement of organizational efficiency, specifically programmatic, technical, and client centric operations to accelerate development and ensure long-term success. A qualified and ambitious candidate can combine analytical skills with creativity to add to the organization towards achieving greater operational efficiency and growth. The perfect candidate will have a passion for the Kobie mission and will possess a strong understanding of the business to be able to contribute to the organizational strategic planning process. The position allows a candidate to focus on the logistics of a technical operations team while having regular interactions with the client, the internal client support team, IT Engineering Team, and other professionals as required.
How you will make an impact
  • Organizational Management:
    • Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
    • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
    • Working with client services team and technology team on the implementation and tracking of client's requirements for program success
    • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
    • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
  • Operational Excellence:
    • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
    • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
    • Proactively address operational challenges and resolve issues to minimize impact on customer experience.
  • Programming Support:
    • Support the creation and execution of client programs.
    • Aid with program, client, and intra-team logistics.
    • Support strategic vision and the sustainability of programming.
    • Lead program and support including facilitation, leading discussions, delivering results and success.
    • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
    • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
    • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
    • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
    • Oversee the end-to-end execution of rewards programs and deliverables.
ย 
What you need to be successful
  • Operations experience a plus
  • Strong organizational and management skills
  • Excellent communication skills - written and verbal.
  • Problem solving skills
  • High level of curiosity
  • Ability to prioritize and manage in a constantly changing environment.
  • Ability to think strategically and help create the vision for the client.
  • Intra-Team coordination and leadership skills
  • Commitment to the mission, Kobie values, and goals of the client
  • Systems Experience:
    • Experience Workflow management tools /Project Tracking Software preferred
    • MS Office Suite
    • Enterprise application management experience
Who we are ย As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.ย 
ย 
A place for allย We celebrate and embrace diversity at Kobie!ย 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.ย 
ย 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.ย 
ย 
Ready to join us?ย If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty!ย 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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