... operations, ensuring excellent customer relationship management and sales generation. Your role will include managing technician workflows, placing orders, and maintaining high standards of service ...
... operations, ensuring excellent customer relationship management and sales generation. Your role will include managing technician workflows, placing orders, and maintaining high standards of service ...
... day operations, generating sales and managing customer relationships. The ideal candidate will have a minimum of 2 years of sales experience, with a strong commitment to customer service and ...
... day operations, generating sales and managing customer relationships. The ideal candidate will have a minimum of 2 years of sales experience, with a strong commitment to customer service and ...
... day operations, generating sales and managing customer relationships. The ideal candidate will have a minimum of 2 years of sales experience, with a strong commitment to customer service and ...
... day operations, generating sales and managing customer relationships. The ideal candidate will have a minimum of 2 years of sales experience, with a strong commitment to customer service and ...
... operations, ensuring excellent customer relationship management and sales generation. Your role will include managing technician workflows, placing orders, and maintaining high standards of service ...
... operations, ensuring excellent customer relationship management and sales generation. Your role will include managing technician workflows, placing orders, and maintaining high standards of service ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
Cambridge, MA · On-site
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
Cambridge, MA · On-site
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
SENIOR FOOD SERVICE OPERATIONS MANAGER
Cambridge, MA · On-site
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
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SENIOR FOOD SERVICE OPERATIONS MANAGER
Cambridge, MA · On-site
$89K - $90K/yr
Job Summary Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality ...
Operations/Service Manager
Barre, MA · On-site
$29.55 - $39.40/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
Barre, MA · On-site
$29.55 - $39.40/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Amherst, MA · On-site
$20.90 - $29.45/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Amherst, MA · On-site
$20.90 - $29.45/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Lexington, MA · On-site
$19.95 - $27.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Lexington, MA · On-site
$19.95 - $27.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Lake Pleasant, MA · On-site
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Lake Pleasant, MA · On-site
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
Lenox Dale, MA · On-site
$19 - $26.50/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
Lenox Dale, MA · On-site
$19 - $26.50/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Thorndike, MA · On-site
$24.20 - $34.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Thorndike, MA · On-site
$24.20 - $34.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Sheffield, MA · On-site
$21 - $29/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Sheffield, MA · On-site
$21 - $29/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Brimfield, MA · On-site
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Brimfield, MA · On-site
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
Paxton, MA · On-site
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
Paxton, MA · On-site
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Service Operations Manager information
See Massachusetts salary details
$38.8K - $48.3K
2% of jobs
$48.3K - $57.7K
13% of jobs
$64.5K is the 25th percentile. Wages below this are outliers.
$57.7K - $67.2K
14% of jobs
The median wage is $76.5K / yr.
$67.2K - $76.7K
22% of jobs
$76.7K - $86.2K
14% of jobs
$86.2K - $95.7K
8% of jobs
$98.9K is the 75th percentile. Wages above this are outliers.
$95.7K - $105.1K
9% of jobs
$105.1K - $114.6K
9% of jobs
$114.6K - $124.1K
6% of jobs
$124.1K - $133.6K
4% of jobs
$133.6K - $143.1K
0% of jobs
$38.8K
$85.9K
$143.1K
How much do service operations manager jobs pay per year?
As of Aug 29, 2026, the average yearly pay for service operations manager in Massachusetts is $85,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $104,300.00 per year, depending on experience, location, and employer.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
Is a Service Operations Manager a high paying job?
Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
What are the most commonly searched types of Service Operations jobs in Massachusetts?
The most popular types of Service Operations jobs in Massachusetts are:
What are popular job titles related to Service Operations Manager jobs in Massachusetts?
For Service Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Massachusetts look for?
The top searched job categories for Service Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Service Operations Manager jobs?
Cities in Massachusetts with the most Service Operations Manager job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
AAMCO rating
5.6
Based on 23 frontline employees who took The Breakroom Quiz
293rd of 373 rated vehicle maintenance
Job description
AAMCO Transmissions and Total Car Care in Wilmington, MA is seeking an experienced Sales Manager who will oversee daily operations, ensuring excellent customer relationship management and sales generation. Your role will include managing technician workflows, placing orders, and maintaining high standards of service control. The ideal candidate has a minimum of 2 years in sales, exceptional phone sales acumen, and is a coachable team player. We offer competitive compensation packages, training, and opportunities for advancement. #J-18808-Ljbffr
About AAMCO
Sourced by ZipRecruiter
Industry
Electric power transmission, control, and distribution
Company size
1,001 - 5,000 Employees
Headquarters location
Horsham, PA, US