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Service Operations Manager Jobs in Swampscott, MA

Burlington

Operations Service Manager

Lexington, MA

$19.95 - $27.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Harvard University

Operations Manager

Cambridge, MA · On-site

$58/hr

All services are provided in strict accordance with customer-determined standards. As such, FMO ... The Operations Manager is guided by the mission, vision, and principles of Campus Services and ...

Harvard University

Operations Manager

Cambridge, MA · On-site

All services are provided in strict accordance with customer-determined standards. As such, FMO ... The Operations Manager is guided by the mission, vision, and principles of Campus Services and ...

Massgeneralbrigham

Operations Manager - BWH

Boston, MA · On-site

SERVICE: The Perioperative Operations Manager is a process driven role and is responsible for ensuringthat the Perioperative team members are attended to in a professional manner. The Perioperative ...

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Service Operations Manager information

See Swampscott, MA salary details

$36.6K

$81.1K

$135.1K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Swampscott, MA is $81,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Swampscott, MA?

For Service Operations Manager jobs in Swampscott, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Swampscott, MA look for?

The top searched job categories for Service Operations Manager jobs in Swampscott, MA are:

What cities near Swampscott, MA are hiring for Service Operations Manager jobs?

Cities near Swampscott, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Swampscott, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $81,115 per year, or $39 per hour.

SENIOR FOOD SERVICE OPERATIONS MANAGER

Compass Group

Cambridge, MA

$89K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,089 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

Salary: $89,000/Yr-$90,000/Yr

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Working as the Senior Food Service Operations Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality culinary program and process all financial reporting. Duties also include menu development, inventory, purchasing, labor and food cost controls, maintaining sanitation standards, and personnel management to include hiring, coaching, counseling, training and developing.

Key Responsibilities:  

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Participates in employee meetings and training programs
  • Conducts safety, sanitation and maintenance programs
  • Maintains food cost while ensuring quality standards
  • Maintains an active role in managing team developments
  • Manages purchasing and inventory controls
  • Performs related duties and special projects as assigned 

Preferred Qualifications: 

  • Degree in Culinary Arts is preferred or equivalent professional experience
  • Five years progressive culinary management experience
  • Self-starter, innovative and ability to multitask
  • Maintains a positive attitude under pressure and motivate team
  • Must possess a passion for excellence
  • Must be knowledgeable on HACCP controls along with  proper storage and use of food
  • Purchasing, food storage and sanitation experience
  • P&L and financial reporting experience
  • Knowledge of budgets, labor costs, inventory controls
  • Strong leadership, coaching and training skills
  • Computer skills: proficient in Microsoft Office and POS
  • Excellent verbal and written communication skills
  • Exceptional business etiquette and client relations
  • Ability to lift, bend and carry up to 40 lbs
  • Knowledge of safe and sanitary food handling principles
  • Conformity to the highest standards of personal integrity and ethical behavior
  • ServSafe or Department of Health certification a plus

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1552916

Flik Hospitality Group 

HILARIA KWAKUMEY 

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