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Service Operations Manager Jobs in Framingham, MA

Burlington

Operations Service Manager

Lexington, MA

$19.95 - $27.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager III

Uxbridge, MA

$21.50 - $28.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

About Thyme

Operations Manager

Cambridge, MA · On-site

Daily operations from open to close, keeping service fast, consistent, and to standard * Staff scheduling via 7shifts and frontline team management, hiring, onboarding, and accountability * Inventory ...

About Thyme

Operations Manager

Cambridge, MA · On-site

Daily operations from open to close, keeping service fast, consistent, and to standard * Staff scheduling via 7shifts and frontline team management, hiring, onboarding, and accountability * Inventory ...

Clinton Savings Bank

Loan Operations Manager

Clinton, MA · On-site

$66K - $90K/yr

We are seeking a highly experienced Loan Operations Manager to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring ...

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Service Operations Manager information

See Framingham, MA salary details

$36.5K

$80.9K

$134.7K

How much do service operations manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for service operations manager in Framingham, MA is $80,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Framingham, MA look for? The top searched job categories for Service Operations Manager jobs in Framingham, MA are:
What cities near Framingham, MA are hiring for Service Operations Manager jobs? Cities near Framingham, MA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Service Operations Manager

Plumbing Systems Inc (PSI)

Worcester, MA

Full-time

Posted 4 days ago

Job description

About Plumbing Systems Inc. (PSI)

Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.

RELOCATION & SIGN ON BONUS OFFEREDAbout the Role

PSI, Inc. is looking for an experienced Service Manager to lead our multi-trade Service Department and technician teams in Gypsum, CO. This is an opportunity for a hands-on leader who understands the trades, knows how to develop people, and can drive operational success through strong leadership and accountability.

In this role, you'll oversee daily service operations, coach technicians in the field, improve department performance, and partner with the General Manager to deliver exceptional customer experiences and business results.

The ideal candidate brings a combination of technical expertise, leadership ability, and business mindset. If you're someone who enjoys building teams, improving processes, and taking ownership of results, we'd love to meet you.

What You'll Do

Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback.
Build a high-performing team culture focused on safety, quality, customer satisfaction, and accountability.
Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability.
Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth.
Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
Collaborate with Dispatch, CSRs, and warehouse teams to improve workflow, parts availability, and customer communication.
Lead weekly team meetings and training sessions focused on technical development, sales performance, and service excellence.
Identify opportunities to improve processes and elevate overall department performance.

What We're Looking For

  • 5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
  • 2+ years of experience managing technicians, installers, or field service teams.
  • Previous hands-on experience as a technician or installer.
  • Proven ability to manage KPIs and use performance data to drive results.
  • Strong leadership, coaching, and communication skills.
  • Excellent organization, problem-solving, and decision-making abilities.
  • Valid driver's license.

Why Join PSI?

  • Opportunity to lead and grow a multi-trade service organization.
  • A leadership role with real ownership and impact.
  • Support from an experienced team while having the autonomy to improve processes and performance.
  • Work with a company serving the Vail Valley and surrounding mountain communities.
  • Career growth opportunities within a growing organization.

Benefits and Perks:

Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:

  • Competitive Pay
  • Benefits: We offer top-notch benefits!
    • Various medical, dental & vision plans, including 100% employer covered options for you
    • 401(k) with a company match up to 3.5%
    • 100% Company paid long & short-term disability and life insurance
    • Flexible spending accounts for health and dependent care
  • Training and Career Growth: We are scaling quickly and would support this person's career growth and development
  • Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
  • Company Provided: Company branded attire and company vehicle provided for certain roles

Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.