Operations Service Manager
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
$26.20 - $34.90/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations & Service Manager
Woburn, MA · On-site
$75K - $85K/yr
Role Overview We're looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who ...
Quick apply
Operations & Service Manager
Woburn, MA · On-site
$75K - $85K/yr
Role Overview We're looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who ...
Operations & Service Manager
Woburn, MA · On-site
$75K - $85K/yr
Role Overview We're looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who ...
Quick apply
Operations & Service Manager
Woburn, MA · On-site
$75K - $85K/yr
Role Overview We're looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who ...
Operations Service Manager
Natick, MA · On-site
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Natick, MA · On-site
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations & Service Manager
Woburn, MA · On-site
$75K - $85K/yr
Role Overview We're looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who ...
Quick apply
Operations & Service Manager
Woburn, MA · On-site
$75K - $85K/yr
Role Overview We're looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who ...
Operations Service Manager
Lexington, MA · On-site
$19.95 - $27.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Lexington, MA · On-site
$19.95 - $27.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Manager, Customer Service Operations
Waltham, MA · On-site
$76K - $133K/yr
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...
Manager, Customer Service Operations
Waltham, MA · On-site
$76K - $133K/yr
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Manager, Customer Service Operations
Waltham, MA · On-site
$76K - $133K/yr
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...
Manager, Customer Service Operations
Waltham, MA · On-site
$76K - $133K/yr
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...
Manager, Customer Service Operations
Waltham, MA · On-site
$76K - $133K/yr
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...
Manager, Customer Service Operations
Waltham, MA · On-site
$76K - $133K/yr
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...
Operations Service Manager - Indianapolis Market
South Barre, MA · On-site
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager - Indianapolis Market
South Barre, MA · On-site
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Manager
$65K - $75K/yr
The Operations Manager is responsible for overseeing daily operations to ensure efficiency and effectiveness within the organization. This role requires a proactive leader who can manage processes ...
Quick apply
Operations Manager
$65K - $75K/yr
The Operations Manager is responsible for overseeing daily operations to ensure efficiency and effectiveness within the organization. This role requires a proactive leader who can manage processes ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Woburn, MA · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Woburn, MA · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Marlborough, MA · On-site
$57K - $65K/yr
The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...
Operations Manager
Marlborough, MA · On-site
$57K - $65K/yr
The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Acton, MA · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Acton, MA · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Leominster, MA · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Leominster, MA · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Service Operations Manager information
See Clinton, MA salary details
$38.9K - $48.4K
2% of jobs
$48.4K - $57.9K
13% of jobs
$64.7K is the 25th percentile. Wages below this are outliers.
$57.9K - $67.5K
14% of jobs
The median wage is $76.7K / yr.
$67.5K - $77K
22% of jobs
$77K - $86.5K
14% of jobs
$86.5K - $96K
8% of jobs
$99.3K is the 75th percentile. Wages above this are outliers.
$96K - $105.5K
9% of jobs
$105.5K - $115K
9% of jobs
$115K - $124.6K
6% of jobs
$124.6K - $134.1K
4% of jobs
$134.1K - $143.6K
0% of jobs
$38.9K
$86.2K
$143.6K
How much do service operations manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for service operations manager in Clinton, MA is $86,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $104,700.00 per year, depending on experience, location, and employer.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
Is a Service Operations Manager a high paying job?
Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
What are popular job titles related to Service Operations Manager jobs in Clinton, MA?
For Service Operations Manager jobs in Clinton, MA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Clinton, MA look for?
The top searched job categories for Service Operations Manager jobs in Clinton, MA are:
What cities near Clinton, MA are hiring for Service Operations Manager jobs?
Cities near Clinton, MA with the most Service Operations Manager job openings:
$26.20 - $34.90/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Burlington rating
4.5
Based on 941 frontline employees who took The Breakroom Quiz
20th of 21 rated department stores
Job description
Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
Compensation Range: $26.20 - $34.90It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
#LI-EC1
Come join our team. You're going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
What Burlington employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Burlington
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Burlington, NJ, US