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Service Operations Manager Jobs in Taunton, MA (NOW HIRING)

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI

$50K - $60K/yr

... leadership * field service operations * blue-collar workforce management The right candidate ... thrives in fast-moving environments * does not require constant direction * can manage younger ...

Massgeneralbrigham

Operations Manager - BWH

Boston, MA · On-site

SERVICE: The Perioperative Operations Manager is a process driven role and is responsible for ensuringthat the Perioperative team members are attended to in a professional manner. The Perioperative ...

Citizens

Servicing Ops Manager

Johnston, RI · On-site

Monitor productivity, service levels, quality, and capacity to ensure operational goals are ... Utilize data and reporting to manage performance, identify trends, and implement process ...

FACILITY MANAGEMENT CORP

Operations Manager

Pembroke, MA · On-site

$57K - $65K/yr

The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...

Citizens

Servicing Ops Manager

Johnston, RI

Monitor productivity, service levels, quality, and capacity to ensure operational goals are ... Utilize data and reporting to manage performance, identify trends, and implement process ...

CVS Health

Operations Manager

Needham, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Westport, MA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Dorchester, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fairhaven, MA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Foxboro, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Citizens Bank

Servicing Ops Manager

Johnston, RI · On-site

Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services ... Monitor productivity, service levels, quality, and capacity to ensure operational goals are ...

Citizens

Servicing Ops Manager

Johnston, RI

Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services ... Monitor productivity, service levels, quality, and capacity to ensure operational goals are ...

CVS Health

Operations Manager

Brockton, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Service Operations Manager information

See Taunton, MA salary details

$36.4K

$80.7K

$134.3K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Taunton, MA is $80,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Taunton, MA?

The most popular types of Service Operations jobs in Taunton, MA are:

What are popular job titles related to Service Operations Manager jobs in Taunton, MA?

For Service Operations Manager jobs in Taunton, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Taunton, MA look for?

The top searched job categories for Service Operations Manager jobs in Taunton, MA are:

What cities near Taunton, MA are hiring for Service Operations Manager jobs?

Cities near Taunton, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Operations Leader - Advanced Imaging (Bedford, MA / Plymouth, MN)

Philips

Plymouth, MA • On-site

Full-time

Retirement, PTO

Posted 10 days ago

Philips rating

8.3

Company rating: 8.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

36th of 157 rated electronics manufacturers

Job description

Job Title
Service Operations Leader - Advanced Imaging (Bedford, MA / Plymouth, MN)
Job Description
Service Operations Leader - Advanced Imaging (Bedford, MA / Plymouth, MN)
Help build a best-in-class service organization that enables growth, innovation, and customer success. In this strategic leadership role, you will develop scalable service operations, ensure readiness for breakthrough medical technologies, and lead field service and repair teams to deliver exceptional customer experiences. Your leadership will be key to advancing service excellence, operational efficiency, and long-term business success in a highly regulated healthcare environment.
Your role:
  • Lead and execute the end-to-end service strategy for the portfolio, building a scalable service model that supports business growth, customer success, and long-term organizational goals. Own service business performance through KPI management, cost control, productivity improvement, and scalable service offerings.
  • Build, lead, and develop the service organization across field service, technical support, and depot/repair operations. Oversee organizational design, hiring, onboarding, talent development, coaching, and performance management.
  • Establish the service operations infrastructure required for a regulated medical device business, including procedures, quality systems, repair processes, technical documentation, training programs, support tools, and operational metrics. Develop reporting and business review mechanisms to track performance and drive operational excellence.
  • Partner with Philips North America Central Service to align service delivery models, governance, systems, processes, and operational capabilities. Ensure successful integration into the broader Philips service ecosystem while maintaining compliance with quality, regulatory, and safety requirements.
  • Lead cross-functional service readiness for new product introductions and product lifecycle management by collaborating with R&D, Manufacturing, Quality, Regulatory Affairs, Commercial teams, and Supply Chain. Drive continuous improvement through service analytics, customer feedback, and operational insights to enhance reliability, efficiency, support quality, and customer satisfaction.

You're the right fit if:
  • You've successfully led field service, depot/repair operations, technical support, customer support, or service operations teams, and have experience building or transforming service organizations. You know how to establish scalable operating models, processes, training programs, and performance management systems.
  • You're a strong people leader with experience hiring, coaching, developing talent, and building high-performing teams. You have a track record of driving organizational growth and fostering a culture of accountability and continuous improvement.
  • You have substantial experience in service operations leadership and bring strong business acumen to managing operational performance. You use metrics to improve productivity, control costs, enhance quality, and increase customer satisfaction.
  • You're comfortable working in regulated environments, ideally within medical devices, healthcare technology, diagnostic imaging, or life sciences. You understand quality systems, regulatory requirements, and the operational discipline required to support compliant service organizations.
  • You excel at collaborating across complex, matrixed organizations and can effectively influence stakeholders across engineering, manufacturing, quality, regulatory, commercial, and supply chain teams. You have experience partnering with centralized service organizations and aligning priorities across functions.
  • You leverage data, operational metrics, and customer insights to identify trends, solve problems, and drive measurable improvements. You are skilled at establishing service processes, operational KPIs, and customer support infrastructure that enable long-term success.
  • You hold a bachelor's degree in a relevant technical or business discipline and bring at least 7 years of progressive service leadership experience, including 3+ years of people management. You are comfortable supporting new product introductions, service readiness activities, and traveling up to 30-50% to support customers and field operations.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office-based role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details:
The pay range for this position in MA is $168,000 - $270,000.
The pay range for this position in MN is $158,000 - $250,000.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information:
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
  • Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bedford, MA or Plymouth, MN.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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