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Service Operations Manager Jobs in Framingham, MA

CVS Health

Operations Manager

Acton, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Foxboro, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Medfield, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Shrewsbury, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Stoneham, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Leominster, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Brockton, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

mjh

Operations Manager

Boston, MA

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

FACILITY MANAGEMENT CORP

Operations Manager

Marlborough, MA · On-site

$57K - $65K/yr

The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...

CVS Health

Operations Manager

Brighton, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

Customer Service and Issue Resolution: Act as escalation point for customer issues and respond to lastminute requests or changes. Collaborate with internal teams to ensure satisfaction.

Meyer Jabara Hotels

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Framingham, MA

Service Operations Manager information

See Framingham, MA salary details

$36.5K

$80.9K

$134.7K

How much do service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service operations manager in Framingham, MA is $80,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Framingham, MA?

For Service Operations Manager jobs in Framingham, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Framingham, MA look for?

The top searched job categories for Service Operations Manager jobs in Framingham, MA are:

What cities near Framingham, MA are hiring for Service Operations Manager jobs?

Cities near Framingham, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

Facility Management Corporation

Marlborough, MA • On-site

$57K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Job Type
Full-time
Description
Facility Management Corporation, known as "FMC Ice Sports," was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.
The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. Preventative maintenance tasks and shift coverage will include our Marlboro, Franklin, and Hopedale facilities. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.
Requirements
Preferred Skills and Qualifications:
  • Minimum of two (2) years' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
  • Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
  • Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
  • Ability to develop "out of the box" ideas for increasing sales and controlling costs.
  • Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
  • Flexibility to work varying hours especially as seasons and service needs change.
  • Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.
  • Must have a valid Driver's License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.

This is a Full-time position.
Benefits: Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.
Compensation: Base pay range: $57,500 - $65,000 annually.
*Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual comepnsation packages are based upon various factors unique to each candidate. *
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.

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