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Service Operations Manager Jobs in Swampscott, MA

CVS Health

Operations Manager

Needham, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Woburn, MA

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Medford, MA

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Medford, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cambridge, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Dorchester, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

FACILITY MANAGEMENT CORP

Operations Manager

West Roxbury, MA · On-site

$57K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...

CVS Health

Operations Manager

Stoneham, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

mjh

Operations Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

CVS Health

Operations Manager

Brighton, MA

$20 - $34/hr

  • Dental

  • Vision

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Needham, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Swampscott, MA

Service Operations Manager information

See Swampscott, MA salary details

$36.6K

$81.1K

$135.1K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Swampscott, MA is $81,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Swampscott, MA?

For Service Operations Manager jobs in Swampscott, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Swampscott, MA look for?

The top searched job categories for Service Operations Manager jobs in Swampscott, MA are:

What cities near Swampscott, MA are hiring for Service Operations Manager jobs?

Cities near Swampscott, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Swampscott, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $81,115 per year, or $39 per hour.

Operations Manager - Medical Device - Reading, MA

Michael Page USA

Reading, MA • On-site

Other

Posted 6 days ago

Job description

This Operations Manager role provides leadership across manufacturing, supply chain, quality, contract manufacturing, service operations, and facilities within a growing medical device organization. This individual is responsible for driving operational excellence, production execution, regulatory compliance, and scalability. Client Details Our client is a growing medical technology company develops innovative products designed to improve patient outcomes through minimally invasive procedures. The organization combines advanced engineering, manufacturing, and regulatory expertise to bring differentiated solutions to market. Description This Operations Manager will be responsible for: Leading day-to-day manufacturing operations across internal production, contract manufacturing, depot repair, field assets, and facilities. Driving production readiness, schedule attainment, material availability, and operational responsiveness. Managing contract manufacturing relationships and performance metrics. Establishing KPIs and implementing scalable operational systems and processes. Improving manufacturing efficiency and strengthening supply chain coordination. Ensuring compliance with ISO 13485, FDA Quality System Regulations, MDSAP, and EU MDR requirements. Driving continuous improvement initiatives and operational excellence programs. Supporting production floor activities and resolving critical operational issues when needed. . Profile This Successful Operations Manager will have: 5+ years of medical device manufacturing management experience. Medical device industry background required. Bachelor's degree in a scientific or technical discipline or equivalent experience. Experience within ISO 13485-regulated manufacturing environments. Knowledge of FDA Quality Systems, CAPA, DHF, DMR, and DHR requirements. Strong leadership experience managing cross-functional operations teams. Experience with Lean Manufacturing principles and continuous improvement. Electro-mechanical medical device experience preferred. Job Offer Competitive Compensation and bonus structure Directly reporting to the VP of Operations. Broad operational ownership spanning manufacturing, supply chain, quality, and service functions. High-impact leadership role supporting commercial growth and operational scalability. Exposure to executive leadership, including CEO interaction throughout the interview process. Opportunity to influence strategy and operational performance in a growing medical device company. Apply today to be considered within 24 hours! MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

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