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Service Operations Manager Jobs in Swampscott, MA

mjh

Operations Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

XRHealth

Operations Manager

Boston, MA · On-site +1

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

Customer Service and Issue Resolution: Act as escalation point for customer issues and respond to lastminute requests or changes. Collaborate with internal teams to ensure satisfaction.

Meyer Jabara Hotels

Operations Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

GRASSMASTER PLUS INC

Operations Manager

Georgetown, MA · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

POSITION SUMMARY Grassmaster Plus, Inc. has been providing Full-Service Lawn and Plant Health Care ... We are seeking to hire an Operations Manager , who will be a true thought partner, alongside the ...

CORT

Operations Manager

Stoughton, MA

$72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

Stratevi

Operations Manager

Boston, MA

$90K/yr

Our team of HEOR & Market Access experts provide a premium level of service for our client partners ... Operations Management - Manage processes to ensure overall operating efficiency * Ensure project ...

JLL

Operations Manager

Boston, MA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Coordinating closely with upper management, airport operations, airlines, and other stakeholders ...

3LED Inc.

Operations Manager

Woburn, MA · On-site

$90K - $110K/yr

Monitor operational metrics and customer service performance. Process Improvement & Systems ... Experience managing production, purchasing, inventory, and logistics functions. * Experience ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Role The Customer Operations Manager is responsible for strengthening the operational ... service, operational excellence, and continuous improvement across the order-to-cash process. What ...

Ulta Beauty, Inc.

Operations Manager

Woburn, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

RHO RESIDENTIAL LLC

Operations Manager

East Boston, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Swampscott, MA

Service Operations Manager information

See Swampscott, MA salary details

$36.6K

$81.1K

$135.1K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Swampscott, MA is $81,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Swampscott, MA?

For Service Operations Manager jobs in Swampscott, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Swampscott, MA look for?

The top searched job categories for Service Operations Manager jobs in Swampscott, MA are:

What cities near Swampscott, MA are hiring for Service Operations Manager jobs?

Cities near Swampscott, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Swampscott, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $81,115 per year, or $39 per hour.

Operations Manager

mjh

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Now Hiring: Operations Manager | Cambria Hotel Boston Downtown

Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional?

Cambria Hotel Boston Downtown is looking for an Operations Manager to help drive excellence across our front desk and food & beverage operations. This role is perfect for someone who’s ready to lead from the floor, energize a team, and step into a key leadership role at a hotel that lives and breathes The Journey—our culture of people-first hospitality and memorable service.

What You'll Do

As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You’ll work closely with department heads and the Assistant General Manager to ensure every guest interaction reflects our commitment to quality and care. You’ll also serve as Manager on Duty, with a strong presence in evenings, weekends, and holidays.

You’ll:

  • Lead with a “guest-first, can-do” attitude

  • Train and support team members in both front desk and housekeeping areas

  • Oversee staffing, scheduling, and performance management

  • Conduct inspections and follow through on service recovery

  • Support deep-cleaning schedules, inventory tracking, and vendor communication

  • Step in as needed to support the team—including shifts at the desk or in housekeeping

What You Bring

3–5 years of hotel operations experience
Leadership experience in Room Division
Strong problem-solving and people skills
Ability to motivate and manage a team with professionalism and empathy
Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office)
Comfortable working a flexible schedule that includes evenings, weekends, and holidays

What We Offer

  • Medical, Dental, and Vision Insurance

  • 401(k) with company match

  • Travel Discounts at Choice Hotels and beyond

  • Vacation & Sick Time

  • A leadership team that supports growth and celebrates wins

At Cambria Boston, we don’t just run a hotel—we shape guest experiences, inspire teams, and create moments that matter. If you're a high-energy operator ready to make an impact, we want to hear from you.

Apply now on Indeed. Let's make something great—together.

Apply