Director Service Operations Jobs in Massachusetts

Colwen Hotels is seeking an accomplished, strategic, results-driven Regional Director of Hotel Operations to join our executive operations team as we continue our exciting growth from New England to Florida.

This is an outstanding opportunity for a proven multi-property hotel leader with deep full-service operations experience and a strong record of leading hotels with significant food-and-beverage, banquet, catering, and event operations.

As Regional Director of Hotel Operations, you will provide operational leadership and strategic direction for a portfolio of full-service hotels throughout your assigned region. Working closely with General Managers, ownership groups, and corporate leadership, you will drive overall hotel performance while ensuring that rooms, restaurants, bars, banquets, catering, culinary operations, and other guest-facing departments consistently deliver exceptional results.

You will coach and develop General Managers, strengthen departmental leadership, elevate the guest and dining experience, improve profitability, and ensure each hotel consistently exceeds brand, ownership, and Colwen standards.

This role is ideal for an experienced hospitality executive who understands the complexity of full-service hotels and enjoys developing leaders, strengthening food-and-beverage performance, solving operational challenges, and building a culture of accountability, collaboration, and continuous improvement.

This position may be based in either the Greater Boston area or Portsmouth, New Hampshire, with regular travel throughout the assigned portfolio.

Colwen Hotels is one of the Northeast’s premier hospitality ownership and management companies, operating a diverse portfolio of 49 hotels across nine states representing Marriott, Hilton, Hyatt, IHG, and distinctive independent lifestyle hotels.

Our continued growth through acquisitions, development, and strategic investments has created exciting opportunities for experienced hospitality leaders who want to make a meaningful impact. We are passionate about developing exceptional leaders, investing in our hotels, and creating memorable guest experiences while building long-term value for our owners and investors.

At Colwen, you’ll find a collaborative leadership culture where your ideas are valued, your expertise is trusted, and your contributions directly influence the success of our portfolio.

As Regional Director of Hotel Operations, you will partner with General Managers, food-and-beverage leaders, and corporate leadership to maximize the performance of a portfolio of full-service hotels while fostering a culture centered on operational excellence, financial accountability, exceptional service, and associate engagement.

Key responsibilities include:

• Provide strategic and operational leadership for an assigned portfolio of full-service hotels, ensuring consistent execution of Colwen, ownership, and brand standards across all departments.
• Drive the overall financial performance of assigned hotels by analyzing operating statements, departmental profitability, labor costs, forecasts, budgets, STR reports, revenue-management reports, guest-satisfaction metrics, and quality-assurance
• Provide focused leadership and oversight for restaurants, bars, lounges, room service, banquets, catering, culinary operations, and other food-and-beverage outlets.
• Partner with General Managers and food-and-beverage leaders to develop strategies that increase outlet, banquet, catering, and event revenue while improving productivity, service quality, cost controls, and departmental profitability.
• Evaluate food-and-beverage performance through analysis of revenue, cost of sales, labor productivity, average check, outlet capture, banquet profitability, menu performance, guest feedback, and other key operating indicators.
• Ensure consistent execution of culinary standards, banquet-event orders, catering commitments, food-safety requirements, liquor-control procedures, inventory controls, purchasing practices, and responsible alcohol-service standards.
• Coach, mentor, and develop General Managers and hotel executive teams through regular property visits, operational reviews, one-on-one coaching, performance planning, and leadership development.
• Strengthen the performance of key departmental leaders, including Directors of Food and Beverage, Executive Chefs, Directors of Operations, Rooms leaders, Banquet leaders, and other members of the hotel executive team.
• Conduct comprehensive hotel and departmental assessments and implement action plans that improve efficiency, service delivery, guest satisfaction, associate engagement, quality scores, and financial performance.
• Partner with General Managers to develop and execute business strategies that strengthen market position, increase revenue, improve profitability, and enhance the overall guest, dining, and event experience.
• Ensure responsible financial management of assigned hotels, including annual operating budgets, forecasting, labor planning, capital planning, expense controls, procurement, and departmental productivity.
• Collaborate with Sales, Revenue Management, Human Resources, Accounting, Engineering, Safety, Marketing, and other corporate disciplines to optimize hotel and food-and-beverage performance.
• Partner with Sales and Catering teams to maximize group, banquet, catering, meeting, wedding, and special-event opportunities while ensuring operational teams successfully deliver on client commitments.
• Participate in recruiting, selecting, onboarding, and developing General Managers and key hotel leaders while strengthening succession planning throughout the region.
• Review brand Quality Assurance inspections, accounting audits, human resources audits, food-safety inspections, safety reports, and guest-satisfaction results to identify trends and implement corrective action plans.
• Maintain strong relationships with hotel owners, investors, asset managers, brand representatives, and business partners through proactive communication, transparency, and a strong command of hotel performance.
• Lead hotel transitions, acquisitions, renovations, repositioning’s, outlet concepts, openings, operational improvement initiatives, and other strategic projects as
• Remain current on full-service hospitality trends, food-and-beverage concepts, competitive market conditions, brand initiatives, consumer preferences, and emerging industry practices.

The successful candidate is an accomplished full-service hotel executive with exceptional operational knowledge, strong food-and-beverage expertise, sound business judgment, and a genuine passion for developing leaders.

• Five or more years of progressive Area General Manager, Regional Director, or comparable multi-property hotel operations leadership experience.
• Significant leadership experience in complex full-service hotels with substantial restaurant, bar, banquet, catering, culinary, and event operations.
• Demonstrated success overseeing multiple food-and-beverage outlets and improving departmental revenue, service execution, cost controls, labor productivity, and
• Strong knowledge of rooms operations, food and beverage, banquets, catering, culinary operations, sales, revenue management, engineering, and other full-service hotel
• Proven track record of improving financial performance, guest satisfaction, associate engagement, food-and-beverage results, and quality-assurance scores.
• Strong understanding of hotel and departmental financial statements, budgeting, forecasting, labor management, revenue optimization, cost of sales, inventory controls, and operational analytics.
• Ability to evaluate food-and-beverage concepts, menus, service models, staffing structures, purchasing practices, and operating hours to identify opportunities for improved performance.
• Experience coaching and developing General Managers, Directors of Food and Beverage, Executive Chefs, and other hotel executive leaders.
• Strong knowledge of food safety, responsible alcohol service, sanitation standards, and applicable operational compliance requirements.
• Excellent communication, leadership, coaching, and relationship-building
• Strong analytical and strategic-thinking abilities with a data-driven approach to decision-
• Highly organized, with the ability to successfully manage multiple priorities across a complex hotel portfolio.
• Willingness to travel frequently throughout the assigned

• Multi-brand full-service hotel experience with Marriott, Hilton, Hyatt, IHG, and/or independent lifestyle hotels.
• Experience overseeing hotels with high-volume banquet, catering, wedding, meeting, restaurant, and bar operations.
• Previous hotel acquisition, renovation, repositioning, outlet-concept development, or pre-opening experience.
• Experience working directly with ownership groups, investors, and asset

This is more than a regional operations role.

It is an opportunity to influence the performance of a growing full-service portfolio, develop exceptional General Managers and hotel leaders, elevate food-and-beverage operations, and partner with ownership on meaningful strategic initiatives.

If you are an accomplished hospitality executive who understands the complexity of full-service hotels and is energized by developing people, improving financial performance, and creating exceptional guest, dining, and event experiences, we invite you to explore this exciting opportunity with Colwen Hotels.

• Competitive Executive Compensation Package
• Annual Performance Bonus Opportunity
• Medical, Dental, and Vision Insurance
• Company-Funded Health Reimbursement Arrangement (HRA)
• Flexible Spending Accounts
• 401(k) with Traditional and Roth Options plus Company Match
• Paid Time Off
• Employee Assistance Program
• Hotel Travel Discounts for Associates and Eligible Family Members
• Associate Discounts on Travel, Entertainment, and Retail
• Leadership Development and Executive Growth Opportunities

Salary Range: $175,000 - $195,000

EOE M/F/D/V

:

:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.