Director Service Operations Jobs in Massachusetts

Salary Range

$153,720-$203,580Position OverviewAs a Director of Operations you are responsible for the operations of the grocery/perishable warehouses and warehouse maintenance & support facilities at a high volume, fast-paced distribution center. This position is accountable for achieving overall operating results consistent with individual and company performance goals. Specifically, you will be responsible for the annual operating plan and budget for your facilities. In this role, you will direct communication and collaboration with customers of the distribution center to ensure results meet or exceed customer expectations for product quality and service reliability, speed, and accuracy. You will be responsible for overseeing maintenance processes, record keeping, safety protocol, security services, and inventory control to ensure distribution center work teams, service providers, equipment, and physical assets are safe and secure. Additionally, you will be responsible for recruitment and training of team members, as well as ensuring ongoing skills development and coaching is provided to improve job performance and enable individuals to improve their advancement potential within the organization.Job Description

Location: Westfield, MA (on-site required)

• Review and evaluate performance of all distribution center functions, address performance gaps, and take corrective action, as needed, to ensure the managers of each functional area are delivering on operating goals.
• Assess business conditions, evaluate emerging business needs (e.g., seasonality, promotion events) and take action to address near-term opportunities to improve service, reduce costs and/or generate incremental revenue to enhance operational results across the distribution system.
• Oversee preparation of the annual operating budget for assigned warehouses, garage, fleet, offices and support functions; evaluate and adjust proposed budgets to achieve overall company goals and approve final operating budgets for submission to the director of distribution.
• Prepare, evaluate, and approve capital expenditure proposals to replace or upgrade facilities and equipment and submit proposals with justification to the director of distribution for entry into the annual capital budgeting process for warehouse and distribution.
• Direct the adoption and use of improved processes, new equipment and new facilities; accountable for achieving incremental business results from the use of these investments.
• Create high customer service expectations among team members; monitor results with customers to ensure performance is meeting expectations and take action to correct performance gaps and/or address improvement opportunities.
• Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; accountable for providing a safe work environment; elimination of accidents and the security of distribution center facilities and team members while on company property.
• Oversee management of facilities and equipment; identify necessary remodeling or replacement of obsolete or unproductive assets based on operational need and economic justification.
• Oversee record keeping, inspections, audits, and safety training.
• Conduct performance appraisals and coach direct reports to enhance individual and team performance. Assist in the development of individual and team performance improvement goals aimed at supporting achievement of company objectives.
• Develop and maintain a succession plan; accountable for training and staffing activities that provide equal opportunity for motivated team members to advance in the organization.
• Monitor the effectiveness of development and skill building systems against productivity and employee turnover goals and take corrective action as needed.
• Travel Required: No

Environment

• Warehouse : Freezer (-20F to 0F)
• Warehouse : Perishable Warehouse (28F to 60F)
• Warehouse : Grocery Warehouse (50F to 90F)
• Office : Office Temperature (65F to 75F)

Skills

• Specialized Knowledge: Working knowledge of financial analysis and operational analysis; Knowledge of Windows, Microsoft Office (Word, Excel) and email software.
• Special Skills: Able to communicate complex and detailed information verbally via telephone and in person, and in writing; able to read, write and speak English proficiently. Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation management preferred. Very strong leadership skills including team facilitation, training, and motivation; able to work well with all levels of team members with different backgrounds and needs.
• Able to handle multiple tasks, organize, and coordinate activities effectively in complex situations; strong analytical skills and problem solving skills.
• High standard of integrity and reliability; able to build trust & loyalty with others.

Years Of Experience

• 7-10 years warehouse operations, distribution, transportation, logistics and / or supply chain management, or an equivalent combination of education and experience.

QualificationsBachelor's Degree - General StudiesShiftCompanyC&S Wholesale Grocers, LLCAbout Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.