Director Service Operations Jobs in Massachusetts

Job Title: Regional Environmental Services Director
Location: Travel to West Yarmouth, Brewster and Weston, MA Communities
Employment Type: Full-Time Salaried Exempt
Department: Plant Operations

About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspir. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.  

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living! 

Summary: The Regional Director of Environmental Services Director is responsible for overseeing the day-to-day operations of your region’s communities’ physical plant. This role includes regional responsibilities, providing support and ensuring compliance for other. Environmental Service Directors within the assigned region. S(he) oversees the general operations of maintenance and housekeeping to ensure that the community and resident apartments are maintained in a safe, clean, and comfortable manner. S(he) assumes responsibility for the overall cleanliness, sanitation, safety and organization of the physical plant of the facility. As a Department Head in the community, the Environmental Services Director is also responsible for communication and coordination with maintenance and housekeeping staff including the direct oversight of recruiting, hiring, scheduling, coaching and counseling, and monitoring of performance.

Responsibilities:

• Oversee all aspects of environmental service operations within the Ohio senior living communities.

•  Develop and implement cleaning protocols, schedules, and procedures to maintain a clean, safe, and healthy environment for residents, staff, and visitors.

•  Oversight in assuring effective management of the environmental service team, including hiring, training, scheduling, and performance management.

•  Ensure compliance with all relevant regulations, including OSHA, EPA, and state health department standards.

•  Assure inventory levels of cleaning supplies and equipment, ensuring adequate stock and budgetary compliance are managed and maintained

•  Assure strong quality assurance programs to measure and improve the effectiveness of environmental service operations.

•  Analyze performance metrics and feedback to identify areas for improvement and implement corrective actions as needed.

•  Stay informed about industry trends, best practices, and regulatory changes related to environmental services management.

•  Provide guidance, support, and training to Environmental Service Directors in other senior living communities across Ohio.

•  Conduct regular audits and inspections to ensure compliance with company policies, procedures, and regulatory requirements.

•  Collaborate with regional and corporate leadership to develop and implement best practices for environmental service management including capital expense projects

•  Serve as a resource for Environmental Service Directors, offering expertise and assistance in resolving operational challenges and maintaining compliance.

•  Provides performance feedback to staff and monitors performance to ensure high quality services are being delivered consistently.

• Assure department staffing schedules are to standard and within budgeted hours.

• Performs general maintenance work (light, electrical, painting, carpentry, etc.) when needed.

• Aware and knowledgeable of the federal and state laws and regulations regarding assisted living/memory care, including the state’s fire safety code; ensures and maintains regulatory compliance with all such regulations.

• Understand HVAC and can operate and maintain equipment.

• Replenishes and maintains supply levels in work areas.

• Assures all tools, work areas, and equipment are clean, in proper working order, and properly stored.

• Assures that the facility and all equipment are properly maintained for resident comfort and convenience.

• Consistently and routinely maintains and repairs equipment and documents any hazardous conditions.

• Routinely replaces light bulbs, exit lights, room call lights, etc. where needed.

• Conducts daily inspections of buildings, grounds and equipment to determine necessary maintenance and repairs.

• Maintains drawings and plans on file for the community. Maintains a file of manufacturer’s instructions and warranty information on all equipment.

• Supervises safety and fire protection and prevention programs by inspecting work areas and equipment at least weekly.

• Directs staff and residents in the event of a fire or other emergency.

• Assures that personnel follow established safety practices (OSHA) and maintain the organization of the physical plant of the facility.

• Responsible for maintaining the general appearance of the building including but not limited to, assisting and cleaning up after events and general clean up during scheduled shift, arranging furniture on an ongoing basis.

• Maintains a preventative maintenance log on all mechanical systems.

• Oversees and supervises landscape and know removal contractors to ensure quality work

• Establishes and manages a preventative maintenance schedule.

• Establishes and maintains an effective work-order system.

• Ensures a preventative maintenance log on all mechanical systems is maintained and kept current.

• Keeps track of monthly budget (supplies and purchased services) and works with Executive Director to ensure budget goals are achieved.

• Monitors and minimizes overtime usage within the department. Develops staffing plans to address overtime concerns as needed.

• Participates in in-services as required by state regulations and ensures staff in the department is compliant with in-services as well.

• Maintains confidentiality of all pertinent resident care information.

• Responsible for weekly submission of invoices and spend-down report.

• Ensures that all safety rules and regulations are followed at all times.

•  Assures that all material safety data sheets (MSDS) are current and properly displayed according to OSHA regulations.

•  Follows and promotes all safety standards and practices when performing maintenance service.

•  Performs resident emergency call system checks on each resident’s apartment on a routine basis.

•  Oversees and implements initiatives from the safety committee.

•  Reports and documents all incidents/accidents, regardless of severity, to the Executive Director.

•  Completes performance review for all maintenance and housekeeping associates at least annually.

•  Audits performance on an on-going basis.

• Conducts regular staff meetings and training sessions to ensure the staff expands its knowledge and expertise.
• Prepares work and time schedules for department employees.
• Ensures staff is aware of and follows policies, procedures, and safely measures.

•  Hires, orients, trains, motivates, counsels, disciplines, and supervises the maintenance and housekeeping staff.

•  Effectively trains and supervises department staff.

•  Assumes responsibility of staffing for the department.

Education/Experience/Licensure/Certification:

• Must possess a High School Diploma or greater.
• Minimum of 5 years of experience in environmental services management, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of regulatory requirements related to environmental services in healthcare or senior living settings.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple priorities and work collaboratively with diverse teams.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Understands the practices surrounding proper handling of biohazardous waste.
• Demonstrate competency in the performance of duties and responsibilities through the utilization of sound judgment and the reporting of unusual problems/conditions to the Executive Director. 
• Must possess a valid Driver’s License, preferable a Commercial Driver’s License. 

Why You’ll Love Working With Us:   

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!