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Director Service Operations Jobs in Groton, MA (NOW HIRING)

Alliance-Health-

Director of Operations

Southborough, MA · On-site

$180 - $220/hr

Director of Operations Atractive pay - $180,000.00 - $220,000.00/year Responsibilities ... Alliance Health & Human Services is a non-profit with multiple skilled nursing facilities with an ...

AppJaxx

Director of Operations

Sudbury, MA · On-site

... B service providers to help them scale through LinkedIn lead generation, appointment-setting ... As we continue to scale, we are seeking an experienced Director of Operations to oversee internal ...

SemiGen

Director of Operations

Londonderry, NH · On-site

$100 - $150/hr

Director of Operations is responsible for the timely, efficient, and economical production of products / services that meet or exceed quality standards and achieve company goals and objectives.

ASCENSUS

Director, Operations

Newton, MA · On-site +1

$140/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Job Summary Provides strategic leadership and daily management of operational areas of the company ...

New

SemiGen

Director of Operations

Londonderry, NH · On-site

Director of Operations is responsible for the timely, efficient, and economical production of products / services that meet or exceed quality standards and achieve company goals and objectives.

Ascensus

Director, Operations

Newton, MA · On-site

$140 - $175/hr

Company Overview Ascensus is the leading independent technology and service platform powering ... Evolves the organization (operational infrastructure of people, processes, systems) as needed to ...

New

Burns Recruitment

Director of Operations

Woburn, MA

$85K/yr

Monitor service quality and client satisfaction * Support care coordination and service delivery efforts * Identify operational challenges and implement solutions * Lead process improvement ...

Monogram Foods

Director, Operations (33441)

Haverhill, MA · On-site

$190K - $195K/yr

Director, Operations About Monogram Foods A leading food manufacturer, Monogram Foods specializes ... We specialize in co-manufacturing, private label, and food service solutions, offering a diverse ...

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Director Service Operations information

See Groton, MA salary details

$37.2K

$117.9K

$196.6K

How much do director service operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director service operations in Groton, MA is $117,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,700.00 and $148,400.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are popular job titles related to Director Service Operations jobs in Groton, MA?

For Director Service Operations jobs in Groton, MA, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Groton, MA look for?

The top searched job categories for Director Service Operations jobs in Groton, MA are:

What cities near Groton, MA are hiring for Director Service Operations jobs?

Cities near Groton, MA with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Groton, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $117,929 per year, or $56.7 per hour.

Customer Service Operations Specialist (Air Import)

DHL Global Forwarding

Peabody, MA • On-site

$18.75 - $25/hr

Other

Re-posted 26 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 323 frontline employees who took The Breakroom Quiz

36th of 64 rated delivery companies

Job description


Job Title: Customer Service Operations Specialist (Air Import)
Job Location: Peabody, MA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at [1] https://www.logistics.dhl/us-en/home/careers.html
As an Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.
Note: This is a 2nd shift position
Key Responsibilities:
* Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
* Build customer relationships by responding to customer communications via email, fax and mail
* Work with air and ground transportation partners to handle shipments
* Receive and track purchase orders from Importers/Overseas offices for pending air shipments
* Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
* Answer all customer inquiries in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact
* Communicate with and ensure release of the freight from air carriers
* Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
* Setup and coordinate deliveries to the customer
* Handle and manage all customer contact at file level regarding exceptions
* Additional projects as directed
Skills / Requirements:
* 1+ years of experience in freight forwarding industry, air import experience preferred
* Cargo Wise systems knowledge is a plus
* Exceptional customer service skills
* Detail oriented and strong follow-up skills
* Proficient with Microsoft office (Word, Excel, Outlook)

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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