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Service Operations Manager Jobs in Everett, MA (NOW HIRING)

Burlington Stores

Operations Service Manager

Natick, MA · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Lexington, MA · On-site

$19.95 - $27.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Natick, MA

$26.20 - $34.90/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Mercedes, TX

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Dynamic Access LLC

Operations Manager

Wakefield, MA · On-site

Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...

Harvard University

Operations Manager

Cambridge, MA · On-site

All services are provided in strict accordance with customer-determined standards. As such, FMO ... The Operations Manager is guided by the mission, vision, and principles of Campus Services and ...

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

The Service Operations Coordinator is a key member of the North America Service organization ... Ability to manage multiple complex tasks and deadlines simultaneously. * Strong communication and ...

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Service Operations Manager information

See Everett, MA salary details

$36.6K

$81K

$134.9K

How much do service operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service operations manager in Everett, MA is $80,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Everett, MA?

For Service Operations Manager jobs in Everett, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Everett, MA look for?

The top searched job categories for Service Operations Manager jobs in Everett, MA are:

What cities near Everett, MA are hiring for Service Operations Manager jobs?

Cities near Everett, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Sales & Service Operations Manager

AAMCO Transmissions and Total Car Care

Wilmington, MA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

AAMCO rating

5.6

Company rating: 5.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

293rd of 373 rated vehicle maintenance

Job description

AAMCO Transmissions and Total Car Care in Wilmington, MA is seeking an experienced Sales Manager who will oversee daily operations, ensuring excellent customer relationship management and sales generation. Your role will include managing technician workflows, placing orders, and maintaining high standards of service control. The ideal candidate has a minimum of 2 years in sales, exceptional phone sales acumen, and is a coachable team player. We offer competitive compensation packages, training, and opportunities for advancement. #J-18808-Ljbffr

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