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Service Operations Manager Jobs in Georgia (NOW HIRING)

PowerSecure

Service Operations Specialist

Ball Ground, GA · On-site

$48K - $64K/yr

The Service Operations Specialist provides administrative support to the Service organization by assisting with work order management and technician support. This role works closely with internal ...

Socket.dev

Service Operations Specialist

Alpharetta, GA · On-site

$83K - $127K/yr

Contract Management * Cost Reduction * Data Analysis * Enterprise Resource Planning (ERP) * Finance * Internal Controls * Invoice Processing * Key Performance Indicators (KPIs) * Microsoft Excel

Hp

Service Operations Specialist

Alpharetta, GA · On-site

$83K - $127K/yr

Service Operations Specialist Description - This role is responsible for the end-to-end execution ... Education & Experience Four-year Degree in Supply Chain Management, Business Administration ...

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Service Operations Manager information

See Georgia salary details

$30K

$66.4K

$110.6K

How much do service operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service operations manager in Georgia is $66,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $80,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Georgia?

For Service Operations Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Georgia look for?

The top searched job categories for Service Operations Manager jobs in Georgia are:

What cities in Georgia are hiring for Service Operations Manager jobs?

Cities in Georgia with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,407 per year, or $31.9 per hour.

Service Operations Coordinator

Atlanta, GA • On-site

Gold Medal Pools
Specialized Design Services • 51 - 200 employees
Learn more about Gold Medal Poolsexternal

$60K - $70K/yr

Full-time

Posted 14 days ago

Job description

Description:

Andy’s Pool Service is looking for a highly organized, customer-focused Service Operations Coordinator to help keep our residential and commercial service operations running smoothly.

This role serves as a key connection between our customers, service technicians, and internal teams. The Service Operations Coordinator is responsible for coordinating technician schedules, monitoring daily service workflows, assisting with customer needs, maintaining inventory, and ensuring important information and follow-ups don’t fall through the cracks.

The ideal candidate is a strong communicator and problem-solver who enjoys working in a fast-paced environment, can confidently manage changing priorities, and takes ownership of seeing tasks through to completion.

What You’ll Do

Service Operations & Scheduling

  • Coordinate daily and weekly schedules for residential service technicians. 
  • Monitor service workflows and adjust schedules based on changing operational needs. 
  • Track open service requests and follow up to help ensure timely completion. 
  • Communicate schedule changes, service needs, and important customer information to technicians. 
  • Work closely with other departments to support efficient operations and strong communication. 

Customer Service

  • Provide professional and responsive support to customers regarding service-related questions and concerns. 
  • Assist with resolving customer concerns and escalate complex issues when appropriate. 
  • Coordinate with technicians and internal teams to gather information and provide customers with timely updates. 
  • Build positive customer relationships through clear communication and consistent follow-through. 
  • Help ensure outstanding customer issues are followed through to resolution. 

Inventory Management

  • Monitor inventory levels and maintain accurate inventory records. 
  • Identify inventory needs, shortages, and discrepancies. 
  • Coordinate inventory needs with the appropriate team members. 
  • Support inventory control processes and overall organization. 

Operational Support

  • Maintain accurate service records and operational documentation. 
  • Identify opportunities to improve scheduling, communication, and workflow efficiency. 
  • Assist with special projects and cross-functional initiatives. 
  • Perform other duties as assigned. 


Requirements: What We’re Looking For
  • 2–3 years of experience in service coordination, dispatching, scheduling, customer service, account management, field service operations, or a related role preferred. 
  • Strong organizational and time-management skills. 
  • Excellent written and verbal communication skills. 
  • Strong customer service and conflict-resolution abilities. 
  • Ability to prioritize multiple responsibilities in a fast-paced environment. 
  • Strong attention to detail and follow-through. 
  • Ability to problem-solve and make sound decisions when priorities change. 
  • Comfortable communicating with both customers and field employees. 
  • Proficiency with Microsoft Office. 
  • Experience with HubSpot, Pool Brain, NetSuite, or similar business systems is a plus.