ZipRecruiter

Log In

1

Service Operations Manager Jobs in Lilburn, GA (NOW HIRING)

Burlington

Operations Service Manager

Alpharetta, GA

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Atlanta, GA · On-site

$23.50 - $35.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager V

Lawrenceville, GA

$26.15 - $34.85/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager III

Lilburn, GA

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lilburn, GA

Service Operations Manager information

See Lilburn, GA salary details

$32.6K

$72.2K

$120.3K

How much do service operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service operations manager in Lilburn, GA is $72,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $87,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Lilburn, GA? For Service Operations Manager jobs in Lilburn, GA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Lilburn, GA look for? The top searched job categories for Service Operations Manager jobs in Lilburn, GA are:
What cities near Lilburn, GA are hiring for Service Operations Manager jobs? Cities near Lilburn, GA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lilburn, GA as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,194 per year, or $34.7 per hour.
Electrical Service Operations Manager

Electrical Service Operations Manager

PPC Partners, Inc.

Tucker, GA • On-site

Full-time

Posted 8 days ago

Job description

Role, Function & Organization
The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication
Essential Duties and Responsibilities
Planning & Operational Oversight:
  • Forecast what is to be done on a week-to-week basis, when, and by whom
  • Analyze and forecast factors that affect results to maximize efficiency
  • Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
  • OPS Compliance: Utilize the OPS System
  • Monitor work authorizations (I5 tools, job status reports, etc.)
  • Share manpower, resources, and tools across branches as needed

Team Leadership & Development:
  • Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
  • Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
  • Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
  • Provide performance appraisals, feedback and growth opportunities for team members
  • Promote continuous learning, professional development, and improvements

Customer Relations & Service:
  • Procure service business.
  • Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
  • Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
  • Take prompt action to resolve any customer complaints

Financial Management & Profitability:
  • Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
  • Achieve minimum budgeted net profit for branch
  • Manage billing and collections
  • Track accounts receivable and managing working capital
  • Achieve minimum productivity requirements
  • Prospect for new business leads on an ongoing basis to ensure growth targets

Safety/Hazard Recognition & Elimination:
  • Pre-plan and identify the methods to eliminate hazards daily by work task.
  • Execute skill in observing habits and hazards of others and bringing it to their attention.
  • Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
  • Obtain safety training as expected by all company personnel.

Qualifications and Requirements
  • High School Diploma (or equivalent) required
  • Bachelor's Degree in Engineering (or related field) preferred
  • 10+ years experience in engineering, project management, or technical leadership
  • Past leadership or supervisory experience strongly preferred
  • Familiarity with electrical power distribution, motion control, and project management tools

Experience, Skill and Abilities
  • Positive safety attitude and personal integrity -- both are non-negotiable
  • Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
  • Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
  • Proven ability to manage risk and profitability successfully
  • Strong interpersonal and leadership skills; including the ability to manage diverse personalities
  • Decisive and solutions-oriented
  • Excellent customer service orientation; able to build trust with internal teams and external clients
  • Effective at working independently and as a team leader, with the ability to guide and motivate others

Physical Requirements
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.
MetroPower is an Equal Opportunity Employer.
#LI-TJ1

Apply