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Service Operations Manager Jobs in Augusta, GA (NOW HIRING)

Ulta Beauty

Operations Manager

North Augusta, SC · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

North Augusta, SC · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

North Augusta, SC · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Amazon

Operations Manager

Appling, GA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Appling, GA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Lucky Strike

Restaurant & Operations Manager

Augusta, GA · On-site

$42K - $52K/yr

Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ... Drive revenue through sales-focused service, upselling, guest engagement, and event support

City of Augusta, GA

Tree Operations Manager

Blythe, GA · On-site

Participates and assists in the operations and daily data entry of the city's tree inventory ... service complaints. * Ensures adherence to current safe work practices and procedures related to ...

Ksb

Technical Service Coordinator

Grovetown, GA

Service Operations Manager LOCATION : Thomson, GA SHIFT : 1st PURPOSE OF POSITION: Under the direction of the Service Operations Manager, prepare quotes for the repair of assorted industrial ...

Ksb

Technical Service Coordinator

Thomson, GA

Service Operations Manager LOCATION : Thomson, GA SHIFT : 1st PURPOSE OF POSITION: Under the direction of the Service Operations Manager, prepare quotes for the repair of assorted industrial ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Augusta, GA

Service Operations Manager information

See Augusta, GA salary details

$33.4K

$73.9K

$123.1K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Augusta, GA is $73,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Augusta, GA look for?

The top searched job categories for Service Operations Manager jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Service Operations Manager jobs?

Cities near Augusta, GA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,927 per year, or $35.5 per hour.

Operations Manager

MetaMatch Professional Services

Augusta, GA

Full-time

Medical, Dental, Vision

Re-posted 18 days ago

Job description

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\n An independent service provider for FedEx in Augusta Ga, is seeking an Operations Manager to oversee the day\-to\-day transportation and logistics operations within a fdasrt\-paced, safety driven environment. This is a critical role in the team reporting directly to the president of the company.  You will be responsible for mentoring and leading the Business Contact (BC) and team of drivers to success. Serving as the primary contact on\-site representing the organization in meetings and working with FedEx terminal leadership.
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\n The Operations Manager ensures all routes are fully staffed and executed daily, leads frontline driver teams, maintains compliance with DOT and FEDEx Ground standards, and proactively addresses operational challenges alongside the Business Contact (BC).  
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\n We are looking for a visible, hands\-on leader who thrives in time\-sensitive, high\-volume operations especially during the peak season.
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\n Main Job Tasks and Responsibilities
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\n Will attend all onsite meetings while keeping the President of the company abreast of all changes and initiatives
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\n Will work with the BC to organize and schedule all necessary resources required to accomplish activities.
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\n Will work with the BC to Monitor driver and labor time and attendance, while minimizing overtime and ensuring that drivers do not exceed limits               established by regulatory agencies (e.g., 60\-hour rule).
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\n Responsible for DRO implementation each night to ensure adequate resourcing for the following day.
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\n Monitor all KPI's including on\-time service, safety incidents, productivity and customer satisfaction.
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\n Will manage and mentor BC to ensure they gain the tools they need to successfully perform at the highest level.
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\n Sets and monitors productivity, service, and safety targets for each route and driver.
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\n Acquire and coordinates temporary workers assigned to assist drivers on routes.
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\n Provides documentation related to route operations daily (driver time and attendance, open tickets), following up where appropriate.
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\n Conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and refraining.
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\n Work with BC to ensure all divers are properly trained to perform at the maximum level of efficiency.
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\n Works with Human Resources to ensure all employees who are not meeting their goals are placed on performance plans.
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\n Ensures that all associates are mindful of their attendance and the importance of showing up daily to ensure there is coverage for all deliveries.
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\n Ensures that all trucks meet the standards of FedEx and DOT registrations by ensuring all pre\-check and post\-checks are done on company vehicles.
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\n Schedule all maintenance and service calls for company vehicles and delivered to the shop when needed.
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\n Daily and weekly touchpoints with the President of the organization to discuss daily and weekly service levels, opportunities and successes.
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\n Prepare operational reports and assist with budgeting and cost control efforts
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\n Serves as a visible, hands\-on leader during peak season
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Requirements<\/h3>\n
\n <\/span><\/span><\/span><\/span><\/span><\/span><\/span> Must have a high school diploma or GED
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\n 3+ years of Operations, Logistics or Transportation Management experience
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\n FedEx Ground\/Contractor\/P&D management experience strongly preferred
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\n Demonstrated leadership of high\-volume teams and safety\-driven cultures
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\n Strong knowledge of DOT regulations and fleet operations
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\n Proficiency in Excel and operational technology tools
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\n Excellent communication, organization and problem\-solving skills
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\n Ability to stay calm and decisive in time\-sensitive situations
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\n Willingness to work early mornings, evenings, weekends and peak\-season schedules
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\n Willingness to relocate to Augusta, Ga, if not currently local
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Benefits<\/h3>\n
\n Medical, Dental and Vision 
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\n Bonus Program 
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