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Service Manager Jobs in Rochester, MN (NOW HIRING)

Mosaic Ford Zumbrota

Assistant Manager

Zumbrota, MN · On-site

Position Summary We are seeking a driven and detail-oriented Assistant Service Manager to support daily operations within our service department. This role plays a critical part in delivering an ...

Mosaic Ford Zumbrota

Assistant Manager

Zumbrota, MN

Position Summary We are seeking a driven and detail-oriented Assistant Service Manager to support daily operations within our service department. This role plays a critical part in delivering an ...

Gallagher

Personal Lines Client Service Manager

Rochester, MN · Hybrid

$35K - $48K/yr

We're looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in ...

Kwik Trip, Inc.

Customer - Food Service

Rochester, MN · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Rochester, MN

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Lake City, MN

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Chatfield, MN · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Eyota, MN · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Chatfield, MN · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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All JobsService Manager JobsService Manager Jobs in Rochester, MN

Service Manager information

See Rochester, MN salary details

$33.5K

$71.1K

$120.5K

How much do service manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for service manager in Rochester, MN is $71,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $81,800.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, MN? The most popular types of Service jobs in Rochester, MN are:
What are popular job titles related to Service Manager jobs in Rochester, MN? For Service Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Rochester, MN look for? The top searched job categories for Service Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Service Manager jobs? Cities near Rochester, MN with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, MN as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,125 per year, or $34.2 per hour.

Assistant Manager

Mosaic Ford Zumbrota

Zumbrota, MN • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

Position Summary
We are seeking a driven and detail-oriented Assistant Service Manager to support daily operations within our service department. This role plays a critical part in delivering an exceptional customer experience, ensuring efficient workflow, and supporting the service team in achieving performance goals.
The ideal candidate is a proactive leader who thrives in a fast-paced environment, demonstrates strong accountability, and is committed to continuous improvement and team development.
Key Responsibilities
  • Assist the Service Manager in overseeing daily service department operations
  • Support scheduling, dispatching, and workflow to maximize efficiency and productivity
  • Ensure a high level of customer satisfaction by addressing concerns promptly and professionally
  • Monitor repair orders for accuracy, completeness, and timely processing
  • Coach and support service advisors and technicians to meet performance expectations
  • Help manage department metrics, including labor sales, efficiency, and customer retention
  • Maintain compliance with company policies, manufacturer standards, and safety regulations
  • Step in to manage operations in the absence of the Service Manager
Qualifications
  • Previous experience in automotive service (advisor, dispatcher, or management role preferred)
  • Strong leadership, communication, and problem-solving skills
  • Ability to multitask and prioritize in a fast-paced environment
  • High level of accountability and attention to detail
  • Proficiency with dealership management systems (CDK experience a plus)
  • Valid driver's license and clean driving record
What We Offer
  • Competitive compensation (salary + performance incentives)
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Ongoing training and professional development
  • Opportunities for career advancement within a growing organization
Why Join Us?
At Mosaic Auto Group, we believe strong leadership, accountability, and teamwork drive success. This is an opportunity to grow your career while making a direct impact on team performance, customer satisfaction, and overall dealership success.

Apply