ZipRecruiter

Log In

1

Service Manager Jobs in Rochester, MN (NOW HIRING)

Sanco Equipment

Service Manager

Stewartville, MN · On-site

The Service Manager is responsible for leading the service department to achieve operational excellence, profitability, and a high level of customer satisfaction. This is a customer-focused role ...

Sanco Equipment

Service Manager

Stewartville, MN · On-site

The Service Manager is responsible for leading the service department to achieve operational excellence, profitability, and a high level of customer satisfaction. This is a customer-focused role ...

Texas Roadhouse

Service Manager

Rochester, MN · On-site

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rochester, MN · On-site

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

HyVee

Service Manager

Kasson, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

New

HyVee

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

HyVee

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

HyVee

Service Manager

Kasson, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

New

EquipmentShare

Service Manager

Rochester, MN · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Rochester, MN, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future ...

HyVee

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

HyVee

Service Manager

Rochester, MN

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

EquipmentShare

Service Manager

Rochester, MN · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Rochester, MN, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future ...

HyVee

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

MINNESOTA AG POWER INC

Service Manager

Wanamingo, MN · On-site

$70K - $95K/yr

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable ...

MIDWEST MACHINERY CO

Service Manager

Wanamingo, MN · On-site

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Texas Roadhouse

Assistant Service Manager

Rochester, MN · On-site

$5.25K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Texas Roadhouse

Assistant Service Manager

Rochester, MN · On-site

$5.25K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

next page

Showing results 1-20

People also search for

All JobsService Manager JobsService Manager Jobs in Rochester, MN

Service Manager information

See Rochester, MN salary details

$33.5K

$71.1K

$120.5K

How much do service manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for service manager in Rochester, MN is $71,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $81,800.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, MN? The most popular types of Service jobs in Rochester, MN are:
What are popular job titles related to Service Manager jobs in Rochester, MN? For Service Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Rochester, MN look for? The top searched job categories for Service Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Service Manager jobs? Cities near Rochester, MN with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, MN as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,125 per year, or $34.2 per hour.

Service Manager

Sanco Equipment

Stewartville, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Position summary:
The Service Manager is responsible for leading the service department to achieve operational excellence, profitability, and a high level of customer satisfaction. This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and a commitment to exceeding expectations. This role oversees all service operations including technician productivity, workflow management, quality control, and customer communication. The Service Manager is responsible for fostering a strong team culture, holding team members accountable, and driving efficient, consistent execution of service operations.
Responsibilities
  • Lead and manage all day-to-day service department operations
  • Drive technician productivity, efficiency, and billed hours performance
  • Oversee scheduling, dispatching, and workflow to maximize shop capacity
  • Ensure all work is completed accurately, on time, and to quality standards
  • Manage customer relationships, resolve escalated issues, and ensure satisfaction
  • Monitor and improve service department financial performance (labor sales, gross profit, and efficiency)
  • Hire, train, coach, and develop service team members
  • Enforce company policies, safety standards, and operational procedures
  • Collaborate with Parts and Sales departments to ensure seamless operations
  • Review and approve repair orders, estimates, and warranty claims
  • Maintain proper documentation, service records, and compliance requirements
  • Identify opportunities for process improvement and implement solutions

Experience, Education, Skills and Knowledge
  • 3–5+ years of experience in service operations within equipment, automotive, or related industry
  • Proven leadership experience managing technicians or service teams
  • Strong leadership and team-building skills
  • Excellent communication and customer service abilities
  • High level of organization and attention to detail
  • Solid understanding of mechanical and equipment repair processes
  • Ability to read and interpret service reports, work orders, and financial data
  • Problem-solving mindset with a focus on efficiency and results
  • Knowledge of warranty processes and manufacturer guidelines
  • Experience with dispatching, workflow management, and customer service.

Physical, Mental and Other Requirements
  • Ability to work in both office and shop environments
  • Must be able to stand, walk, and move throughout the facility regularly
  • Occasionally lift up to 50 lbs.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment
  • Valid driver’s license with acceptable driving record

Compensation & Benefits
  • Regular shift is Monday-Friday 8-5
  • Health, dental, and vision insurance.
  • Paid time off and retirement plan options.
  • Ongoing professional development and training opportunities.

Powered by JazzHR

2DJgkC4IP2