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Service Manager Jobs in Alexandria, MN (NOW HIRING)

Brenton LLC

Field Service Manager

Alexandria, MN · On-site

$90K - $130K/yr

As the Field Service Manager, you will oversee the day to day activities of the field service team and their performance. The position is located in our Alexandria, MN office. As the Field Service ...

Pro Mach, Inc.

Field Service Manager

Alexandria, MN · On-site

$90K - $130K/yr

As the Field Service Manager, you will oversee the day to day activities of the field service team and their performance. The position is located in our Alexandria, MN office. As the Field Service ...

Promachbuilt

Field Service Manager

Alexandria, MN

$90K - $130K/yr

As the Field Service Manager, you will oversee the day to day activities of the field service team and their performance. The position is located in our Alexandria, MN office. As the Field Service ...

Coborn's, Inc.

Guest Services Manager

Sauk Centre, MN · On-site

$17 - $24/hr

Employee recognition programs with monetary rewards including in-store vouchers, years of service ... We manage a variety of other retail businesses in markets where the fit is right, including Ace ...

Coborn

Guest Services Manager

Sauk Centre, MN · On-site

$48.71/hr

Previous retail/customer service experience preferred We believe that building a team of people ... We manage a variety of other retail businesses in markets where the fit is right, including Ace ...

Kwik Trip

Customer-Food Service

Alexandria, MN · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer-Food Service

Sauk Centre, MN · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer-Food Service

Sauk Centre, MN · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer-Food Service

Alexandria, MN · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Alexandria, MN

Service Manager information

See Alexandria, MN salary details

$31.7K

$67.3K

$114K

How much do service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service manager in Alexandria, MN is $67,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $77,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Alexandria, MN?

The most popular types of Service jobs in Alexandria, MN are:

What are popular job titles related to Service Manager jobs in Alexandria, MN?

For Service Manager jobs in Alexandria, MN, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Alexandria, MN look for?

The top searched job categories for Service Manager jobs in Alexandria, MN are:

What cities near Alexandria, MN are hiring for Service Manager jobs?

Cities near Alexandria, MN with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Alexandria, MN as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $67,305 per year, or $32.4 per hour.

Field Service Manager

Brenton LLC

Alexandria, MN • On-site

$90K - $130K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.


At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. 


Do we have your attention? Keep reading. 


As the Field Service Manager, you will oversee the day to day activities of the field service team and their performance. The position is located in our Alexandria, MN office.

As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the Field Service team, while combining your technical expertise and interpersonal skills to provide our clients with best-in-class service. The position is located in our Alexandria, MN office.

Are you motivated about this work?

  • Team Leadership and Supervision – Hiring, training, coaching and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies.
  • Technical Leadership and Ownership – Owns all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment
  • Customer Service Standards - Enhancing a world class, customer centric service culture throughout the team.
  • Sales and Revenue Goals – Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
  • Process Improvement – Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
  • Reporting and Analytics – Monitoring key performance indicators (KPIs), analyzing customer and component trends, and creating action from that data to drive targeted growth. PDCA and problem-solving methodology is critical for success.
  • Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
  • Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
  • Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.

If this sounds like you, we want to connect!

  • Four-year degree in Sales, Engineering, or Business highly desired.
  • Two+ years of combined experience in field service and customer service.
  • Proven track record of exceeding business goals and metrics.
  • Ability to professionally represent the company via physical, written, and oral communication.
  • Must possess top-level business management, interpersonal and facilitation skills.
  • Proficient Computer Skills; Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications.
  • Experience leading a team of traveling technicians preferred
  • Knowledge of industry and applications preferred
  • Computer literacy, esp. with MS Office

What’s in it for you?


There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.


In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!


Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.


Base Salary Range: $90,000-$130,000/year DOE

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

#BRENT


Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.


We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.


ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.