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Service Manager Jobs in Park Ridge, IL (NOW HIRING)

Titan Security Group

Service Manager

Chicago, IL · On-site

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service Technicians * Software / systems support resources This individual will play a critical role in ...

Methods Machine

Service Manager

Gilberts, IL · On-site

$115K - $135K/yr

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with ...

Koenig & Bauer US, Inc

Service Manager

Chicago, IL · Remote

$125K/yr

Exempt/Salary Compensation: $100-125k annual base + annual bonus potential The Service Manager leads a high-performing, profitable, and customer-centric Service Department. This role is responsible ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Texas Roadhouse

Service Manager

Aurora, IL

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Mount Prospect, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Countryside, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and ...

Cintas

Service Manager

Bedford Park, IL · On-site

$74K - $99K/yr

Requisition Number: 225874 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Texas Roadhouse

Service Manager

Countryside, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Trek Bicycle Corporation

Service Manager

Algonquin, IL · On-site

$50 - $70/hr

Summary**## As Service Manager, you'll be the operations lead for your store's Service Center--and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of ...

Methods Machine

Service Manager

Gilberts, IL · On-site

$115K - $135K/yr

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with ...

Texas Roadhouse

Service Manager

Naperville, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Atlas Companies

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

Atlas Bobcat, part of the Atlas Companies, is currently hiring a full-time Service Manager. This role is responsible for the day-to-day leadership and overall performance of the service department ...

Methods Machine Tools Inc

Service Manager

Gilberts, IL · On-site

$115K - $133K/yr

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Park Ridge, IL

Service Manager information

See Park Ridge, IL salary details

$32.5K

$68.9K

$116.6K

How much do service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service manager in Park Ridge, IL is $68,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $79,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Park Ridge, IL?

The most popular types of Service jobs in Park Ridge, IL are:

What job categories do people searching Service Manager jobs in Park Ridge, IL look for?

The top searched job categories for Service Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Service Manager jobs?

Cities near Park Ridge, IL with the most Service Manager job openings:

Service Manager jobs near you

Service Manager

Titan Security Group

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Titan Security Group rating

5.5

Company rating: 5.5 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

81st of 118 rated security

Job description

Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Titan is seeking a highly technical, hands-on Service Manager to lead and elevate its electronic security service operations in Chicago.
This role represents a strategic upgrade from a traditional service coordination function to a technical leadership position, responsible for ensuring Titan can effectively support increasingly complex, integrated security systems.
The Service Manager will oversee:
  • Service Coordinators (dispatch / scheduling)
  • Field Service Technicians
  • Software / systems support resources

This individual will play a critical role in building a scalable, high-performing service organization capable of supporting Titan's rapid growth in security integration and technology-driven solutions.
Key Responsibilities
  1. Service Operations Leadership
  • Lead day-to-day operations of the service department, ensuring responsiveness, efficiency, and quality
  • Oversee scheduling, dispatch, and prioritization of service calls and preventative maintenance
  • Establish and optimize service workflows, SLAs, and escalation procedures
  1. Technical Leadership (Critical Focus)
  • Serve as the technical authority for service operations, supporting:
    • Access control systems
    • Video surveillance (CCTV / VMS platforms)
    • Intrusion detection and integrated systems
  • Provide guidance and escalation support for complex troubleshooting and system issues
  • Ensure the team is equipped to support enterprise-level, multi-site clients
  1. Team Management & Development
  • Lead, coach, and develop a team of:
    • Service coordinators
    • Field technicians
    • Software/system support personnel
  • Recruit and build out the team as service demand grows
  • Establish training programs to enhance technical capability and service consistency
  1. Service Delivery & Client Experience
  • Ensure timely resolution of service requests and high client satisfaction
  • Partner with clients to manage:
    • Service expectations
    • Maintenance agreements
    • System performance and uptime
  • Act as an escalation point for key accounts and critical issues
  1. Preventative Maintenance & Recurring Revenue
  • Develop and expand preventative maintenance programs
  • Support the growth of service contracts and recurring revenue streams
  • Partner with sales teams to identify upgrade and expansion opportunities
  1. Cross-Functional Collaboration
  • Work closely with:
    • Project Managers and Installation Teams for smooth project-to-service handoff
    • Sales and Account Executives to support client retention and upsell opportunities
  • Provide feedback to improve system design, install quality, and long-term serviceability
  1. Systems, Reporting & Continuous Improvement
  • Drive utilization of service management tools and CRM systems
  • Track and report on:
    • Response times
    • Resolution times
    • Technician utilization
    • Customer satisfaction
  • Identify opportunities to improve efficiency, scalability, and service quality

Qualifications
Required
  • 5-10+ years of experience in:
    • Electronic security systems (service, installation, or engineering)
    • Low-voltage or systems integration environments
  • Prior leadership experience managing:
    • Technicians and/or service teams
  • Strong technical expertise in:
    • Access control platforms (LenelS2, Genetec, Software House, etc.)
    • Video surveillance / VMS systems
    • Integrated security environments
  • Proven ability to troubleshoot and support complex system issues
  • Strong organizational and operational management skills
  • Excellent communication and client-facing abilities

Preferred
  • Experience leading service operations in a multi-site or enterprise environment
  • Familiarity with service dispatch / ticketing systems
  • Manufacturer certifications (Lenel, Genetec, Avigilon, etc.)
  • Understanding of networking fundamentals and IT infrastructure
  • Experience scaling teams in a growth-oriented organization

What Makes This Role Unique
  • Opportunity to transform and elevate a service function into a technical center of excellence
  • Key leadership role in a company rapidly expanding its security integration capabilities
  • Direct impact on client retention, recurring revenue, and long-term growth
  • Ability to build and shape a modern, scalable service organization

Compensation & Benefits
  • Base Salary $130,000- $160,000 plus bonus
  • Performance-based incentives
  • Comprehensive benefits: medical, dental, vision, life insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth within a high-growth national platform

Ideal Candidate Profile
You are a technical leader first, operator second-someone who understands the complexity of modern security systems and knows how to build a team that can support them at scale.
You're not just managing tickets-you're building a service organization that drives client satisfaction, retention, and long-term growth.
APPLY NOW or email your resume to work@titan-security.com
EOE/M/F/D/V
#HP

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