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Service Manager Jobs in Freeport, IL (NOW HIRING)

FleetPride, Inc.

Service Manager

Rockford, IL · On-site

$35K - $81K/yr

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

Texas Roadhouse

Service Manager

Rockford, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Superior Fleet Solutions

Service Manager

Rockford, IL · On-site

$35K - $81K/yr

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

Xylem

Service Manager

Rockford, IL · On-site

Lead and motivate a trained staff to provide quality service to all customers in a timely manner * Serve as the key liaison to sales and management to ensure consistent customer satisfaction

New

Texas Roadhouse

Assistant Service Manager

Rockford, IL · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Pretiumenterpriseservices

Service Manager I

Polo, IL · On-site

$29/hr

The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...

Thorntons LLC

Food Service Manager

Roscoe, IL

$20.50 - $22/hr

The primary role of a Food Service Manager is to provide quality food and beverage products for our guests aswell as maintain proper rotation, inventory, and cleanliness within the food and beverage ...

Thorntons

Food Service Manager

Roscoe, IL · On-site

$20.50 - $22/hr

The Food Service Manager will also be responsible to achieve sales, unit, and profit goals for the food and beverage categories. Essential Job Functions (RESPONSIBLE TO) • Prepare food and ...

Aramark

Food Service Manager

Freeport, IL · On-site

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where ...

Aramark

Food Service Manager

Freeport, IL · On-site

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where ...

Aramark

Food Service Manager

Freeport, IL

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where ...

Walmart

Auto Care Center Service Manager

Rockford, IL · On-site

$20 - $33/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

New

VIOC

Assistant Service Center Manager

Loves Park, IL · On-site

What you'll do As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the ...

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Service Manager information

See Freeport, IL salary details

$31K

$65.8K

$111.4K

How much do service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service manager in Freeport, IL is $65,776.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Freeport, IL? The most popular types of Service jobs in Freeport, IL are:
What job categories do people searching Service Manager jobs in Freeport, IL look for? The top searched job categories for Service Manager jobs in Freeport, IL are:
What cities near Freeport, IL are hiring for Service Manager jobs? Cities near Freeport, IL with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Freeport, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,776 per year, or $31.6 per hour.

Service Manager

FleetPride, Inc.

Rockford, IL • On-site

$35K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

FleetPride rating

7.6

Company rating: 7.6 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

117th of 363 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager's objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers' expectations for supply of product and service.
DUTIES & RESPONSIBILITIES
  • Oversee all Service functions and workspaces in the Service Center.
  • Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
  • Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
  • Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
  • Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
  • Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
  • Provide a quality check process on all work performed and the accuracy of Invoices.
  • Communicate and maintain good relations with vendor reps, dealers and subcontractors.
  • Keep a safe and clean workspace at all times
  • Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
  • Follow and abide by all industry standards, regulations, and laws
  • Help train new employees in company procedures, including safety and work processes
  • Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
  • Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.

EDUCATION & TRAINING
  • High school diploma or GED equivalent; bachelor's degree preferred
  • Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.

KNOWLEDGE & EXPERIENCE
  • proven track record in Service operations and customer service
  • Works well under pressure and manages stressful situations with ease
  • Strong customer service and salesmanship skills

SKILLS & ABILITIES
  • Ability to manage a P&L.
  • Ability to calculate productivity
  • Average oral and written communication skills

WORKING CONDITIONS
WORK ENVIRONMENT
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise
The annualized pay ranges vary based on work location. The salary range for this position is $35,568.00 - $81,000.00 per year, based on experience, skills, and qualifications. Additional Compensation: This position may be eligible for monthly bonuses. Benefits: In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, and holidays.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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