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Service Manager Jobs in Highland, IL (NOW HIRING)

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Texas Roadhouse

Service Manager

O Fallon, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Gallagher

Client Service Manager

Glen Carbon, IL

Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful. * Be the main point of contact for assigned group of accounts and help keep work moving from ...

Walmart

Auto Care Center Service Manager

O Fallon, IL · On-site

$20 - $33/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

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All JobsService JobsService Manager JobsService Manager Jobs in Highland, IL

Service Manager information

See Highland, IL salary details

$30.4K

$64.5K

$109.2K

How much do service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service manager in Highland, IL is $64,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

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For Service Manager jobs in Highland, IL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Highland, IL look for?

The top searched job categories for Service Manager jobs in Highland, IL are:

What cities near Highland, IL are hiring for Service Manager jobs?

Cities near Highland, IL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Highland, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,494 per year, or $31 per hour.

Service Manager

Auffenberg Dealer Group

Shiloh, IL

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Job Summary
Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives.
Compensation & Benefits
This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience

Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.
Responsibilities
• Serve as primary point of contact for service customers
• Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
• Monitor customer wait times, service queues / workflow and repair performance
• Motivate and develop service technicians / advisors
• Develop and execute programs to increase service retention and loyalty
• Promote customer satisfaction by ensuring quality standards and customer experience
• Oversee automotive parts and equipment purchases and inventory levels
• Ensure optimal efficiency and safety standards are maintained
• Create and review processes concerning technician training, shop layout, and vehicle safety
• Manage and review access systems for shop entry and customer protection
• Develop and maintain relationships with external service providers for customer referrals
Requirements
• 5+ years experience in Automotive industry with proven success managing service operations
• Excellent interpersonal and problem-solving skills
• Strong understanding of Automotive systems, vehicle maintenance and the sales process
• Proven track record of hands-on leadership and accountability
• Ability to collaborate across multiple departments and stakeholders
• Detail-oriented with excellent written and verbal communication skills
EEOC Statement
Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.

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