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Service Manager Jobs in Highland, IL (NOW HIRING)

Cintas Corporation

Service Manager

Saint Rose, IL · On-site

$65 - $90/hr

Service Manager Location: Saint Rose, LA, US, 70087 Requisition Number: 230558 Cintasis seeks a Service Manager to directly manage our customer‑facing Service team. Responsibilities include hiring ...

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Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

Texas Roadhouse

Service Manager

O Fallon, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Gallagher

Client Service Manager

Glen Carbon, IL

Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful. * Be the main point of contact for assigned group of accounts and help keep work moving from ...

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Service Manager information

See Highland, IL salary details

$30.4K

$64.5K

$109.2K

How much do service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service manager in Highland, IL is $64,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

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For Service Manager jobs in Highland, IL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Highland, IL look for?

The top searched job categories for Service Manager jobs in Highland, IL are:

What cities near Highland, IL are hiring for Service Manager jobs?

Cities near Highland, IL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Highland, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,494 per year, or $31 per hour.

Service Manager

Cintas Corporation

Saint Rose, IL • On-site

$65 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Cintas rating

7.6

Company rating: 7.6 out of 10

Based on 477 frontline employees who took The Breakroom Quiz

194th of 500 rated business services

Job description

Title: Service Manager

Location: Saint Rose, LA, US, 70087

Requisition Number: 230558

Job Description

Cintasis seeks a Service Manager to directly manage our customer‑facing Service team. Responsibilities include hiring and performance management; managing overall performance of a team; providing leadership by fostering a safe working environment; resolving customer‑related issues; training a team on effective sales techniques; performing goodwill visits at customer sites while maintaining high customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and addressing operational issues that affect service. Hands‑on support of direct reports includes accompanying service representatives or visiting customers alone to assist in the pick‑up and delivery of products or services; driving a company‑owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world‑class service and goodwill; performing managerial duties.

Skills/Qualifications

Required

  • Valid driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted
Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee‑partners enjoy:

  • Competitive Pay
  • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
  • Disability, Life and AD&D Insurance, 100% Company Paid
  • Paid Time Off and Holidays
  • Skills Development, Training and Career Advancement Opportunities

Cintas Corporation is a proud Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

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What Cintas employees say

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Benefits

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About Cintas

Sourced by ZipRecruiter

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Industry

Manufacturing and fabric manufacturing

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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