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Service Manager Jobs in Rhode Island (NOW HIRING)

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Pest Control Service Manager Pest Assassins is growing! At Pest Assassins we make sure you have the training, tools and support to effectively manage your team. If you have a passion for going above ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Pest Control Service Manager Pest Assassins is growing! At Pest Assassins we make sure you have the training, tools and support to effectively manage your team. If you have a passion for going above ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$18.75 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Pest Control Service Manager Pest Assassins is growing! At Pest Assassins we make sure you have the training, tools and support to effectively manage your team. If you have a passion for going above ...

Burlington

Operations/Service Manager III

Carolina, RI · On-site

$21.50 - $28.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Rhode Island

Service Manager information

See Rhode Island salary details

$32.3K

$68.5K

$116K

How much do service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service manager in Rhode Island is $68,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $78,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Rhode Island?

The most popular types of Service jobs in Rhode Island are:

What are popular job titles related to Service Manager jobs in Rhode Island?

For Service Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Rhode Island look for?

The top searched job categories for Service Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Manager jobs?

Cities in Rhode Island with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Rhode Island as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Temporary. Highlights an 100% In-person job distribution, with an average salary of $68,523 per year, or $32.9 per hour.

Pest Control Service Manager

Pest Assassins

Smithfield, RI • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Pest Control Service Manager
Pest Assassins is growing! At Pest Assassins we make sure you have the training, tools and support to effectively manage your team. If you have a passion for going above and beyond, exceptional leadership skills, and a desire to lead by example, we want to hear from you.
About Us:
Pest Assassins is a veteran and family-owned business that has been providing top-notch pest control services to residential and commercial customers in Rhode Island and Massachusetts since 2011. Our commitment to excellence, safety, and customer satisfaction drives everything we do. We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery.
Job Summary:
As the Service Manager, you will oversee daily service operations, manage and support technicians, ensure compliance with industry standards, and help drive performance and customer satisfaction. This role is ideal for a results-driven leader with experience in pest control and a passion for team development and operational excellence.
Key Responsibilities:
  • Recruit, hire and train qualified service personnel. Maintain targeted staffing levels
  • Supervise and support a team of pest, and mosquito technicians
  • Monitor route performance and ensure timely, effective service delivery
  • Conduct regular field audits, ride-alongs, and quality control checks
  • Train, coach, and mentor service team members to meet performance goals
  • Manage scheduling, routing, inventory, and equipment needs
  • Create and conduct effective monthly training meetings using PowerPoint
  • Ensure compliance with state and federal regulations and company safety standards
  • Handle escalated customer issues and work to maintain high satisfaction levels
  • Collaborate with sales, customer service, and ownership teams
  • Track and report key performance indicators (KPIs)
  • Promote a positive team culture and uphold company values
  • Assist with fleet management to include fuel usage and vehicle maintenance
  • Work Monday through Friday and Saturdays as needed, open to close.
  • Learn and be proficient with all business software

Qualifications:
  • 2+ years of experience in the pest control industry
  • Valid pest control licenses/certifications in Massachusetts
  • Minimum of 3+ years in a supervisory or management role
  • Strong team-building skills
  • Excellent communication and problem-solving abilities
  • Experienced in customer service and retention
  • Proficiency in route management and service software
  • Valid driver's license with a clean driving record
  • Strong multi-tasking abilities able to handle a wide range of duties
  • Strong attention to detail and time management skills
  • Must pass pre-employment background screening

What We Offer:
  • Competitive salary (based on experience)
  • Bonus and incentive opportunities
  • Company vehicle and phone
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • Ongoing training and professional development
  • Opportunity for growth within the company
  • A friendly work environment
  • Retirement Plan

Apply