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Service Manager Jobs in Providence, RI (NOW HIRING)

Service Manager duties and responsibilities A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job: * Developing and implementing service ...

Service Manager

Brockton, MA · On-site

$150K - $175K/yr

Automotive Service Manager Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for ...

Service Manager

Brockton, MA · On-site

$150K - $175K/yr

Automotive Service Manager Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Lincoln, RI · On-site

$130K - $150K/yr

Summary: As HVAC Service Manager , you will be responsible for overseeing and managing the daily operations of your department. Ensuring that services are delivered efficiently, meet quality ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Cranston, RI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Walpole, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Warwick, RI · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Brockton, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Summary: As HVAC Service Manager , you will be responsible for overseeing and managing the daily operations of your department. Ensuring that services are delivered efficiently, meet quality ...

Service Manager

Lincoln, RI · On-site

$130K - $150K/yr

As HVAC Service Manager, you will be responsible for overseeing and managing the daily operations of your department. Ensuring that services are delivered efficiently, meet quality standards, and ...

Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations JOB RESPONSIBILITIES * Develops, communicates, enforces, and monitors ...

Service Manager

Norton, MA · On-site

$60K - $80K/yr

The Service Operations Manager leads all HVAC, plumbing, and electrical field personnel. Reporting directly to the President, this role oversees the Service Coordinator, Dispatcher, and Field ...

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service ...

Service Manager

Cranston, RI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Dartmouth, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Brockton, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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Service Manager information

See Providence, RI salary details

$33.3K

$70.7K

$119.7K

How much do service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service manager in Providence, RI is $70,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
What are the most commonly searched types of Service jobs in Providence, RI? The most popular types of Service jobs in Providence, RI are:
What job categories do people searching Service Manager jobs in Providence, RI look for? The top searched job categories for Service Manager jobs in Providence, RI are:
What cities near Providence, RI are hiring for Service Manager jobs? Cities near Providence, RI with the most Service Manager job openings:
Infographic showing various Service Manager job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $70,686 per year, or $34 per hour.

Full-time

Re-posted 26 days ago


Job description

Service Manager duties and responsibilities

A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:

  • Developing and implementing service standards and procedures for the service delivery department
  • Setting up and maintaining the service desk
  • Supervising other members of the service delivery team
  • Maintaining customer relationships and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer complaints
  • Conducting periodic appraisals of team members and identifying areas for improvement
  • Creating and presenting regular reports to senior management
  • Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
  • Instructing customers on equipment operation, care and maintenance
  • Inspecting rental equipment on return, looking for any damage and returning deposits