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Service Manager Jobs in Illinois (NOW HIRING)

Heritage Tractor

Service Manager

Mendota, IL · On-site

$75K - $95K/yr

The Service Manager oversees the daily operations of the dealership's Service Department to deliver exceptional customer service, efficient workflow, and high-quality repair and maintenance services.

Logan's Roadhouse

Service Manager

East Peoria, IL · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Maverick Group US LLC

Service Manager

Kankakee, IL

$150K - $160K/yr

Job Summary The Field Service Manager provides overall leadership and direction for the Field Service Department, overseeing three Assistant Managers responsible for North American Field Service ...

New

Texas Roadhouse

Service Manager

Quincy, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Parallel Ag

Service Manager

Carthage, IL · On-site

The Service Manager will perform scheduled service, repair, modifications, and total field support for commercial farming equipment while maintaining customer relations and supporting the work of ...

New

Texas Roadhouse

Service Manager

Joliet, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Heritage Tractor

Service Manager

Mendota, IL · On-site

$75 - $95/hr

The Service Manager also provides leadership, coaching, and performance management for service technicians while promoting teamwork, accountability, and continuous improvement. Responsibilities

Dobbs Tire & Auto Centers

Service Manager

Waterloo, IL · On-site

$62K - $106K/yr

Service Manager CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers--founded in 1976 in South St. Louis, MO as a family-owned ...

Capstone Mechanical, LP.

Service Manager

Frankfort, IL · On-site

$70 - $95/hr

The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install ...

New

Sunbelt Rentals

Service Manager

Granite City, IL · On-site

$64K - $76K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills * Work with an ...

Heritage Tractor

Service Manager

Brimfield, IL · On-site

$75 - $100/hr

The Service Manager oversees the daily operations of the dealership's Service Department to deliver exceptional customer service, efficient workflow, and high-quality repair and maintenance services.

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a ...

JX Enterprises, Inc

Service Manager

Morton, IL · On-site

$77K - $97K/yr

Service Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over ...

Plumbingbycovenant

Service Manager

Bloomington, IL · On-site

$70 - $90/hr

The Service Manager leads the Plumbing Service Department at Covenant Plumbing, ensuring efficient operations, strong team performance, and exceptional customer service. This role is responsible for ...

New

Texas Roadhouse

Service Manager

Champaign, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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All JobsService JobsService Manager JobsService Manager Jobs in Illinois

Service Manager information

See Illinois salary details

$32K

$67.8K

$114.8K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Illinois is $67,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Illinois?

The most popular types of Service jobs in Illinois are:

What are popular job titles related to Service Manager jobs in Illinois?

For Service Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Illinois look for?

The top searched job categories for Service Manager jobs in Illinois are:

What cities in Illinois are hiring for Service Manager jobs?

Cities in Illinois with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Illinois as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $67,803 per year, or $32.6 per hour.

Service Manager

Heritage Tractor

Mendota, IL • On-site

$75K - $95K/yr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Oversee the daily operations of the Service Department to ensure customer satisfaction and operational efficiency.

  • Coordinate technician scheduling, manage the work order process, and ensure accurate and timely completion of service work.

  • Provide leadership, coaching, and performance management for service technicians to promote teamwork and continuous improvement.

Heritage Tractor rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

101st of 177 rated vehicle equipment hire

Job description

Purpose:
The Service Manager oversees the daily operations of the dealership's Service Department to deliver exceptional customer service, efficient workflow, and high-quality repair and maintenance services. This role coordinates technician scheduling, manages the work order process from creation through customer invoicing, and works closely with customers and other dealership departments to ensure work is completed accurately, efficiently, and on time. The Service Manager also provides leadership, coaching, and performance management for service technicians while promoting teamwork, accountability, and continuous improvement.
Responsibilities:
  • Lead the daily operations of the Service Department to support customer satisfaction, productivity, and operational efficiency.
  • Maintain a consistent pipeline of service work by coordinating scheduling and communicating with customers regarding service needs.
  • Schedule and assign work to technicians based on skill level, workload, and business priorities.
  • Manage the complete work order process, including opening work orders, monitoring job progress, reviewing completed work, and preparing accurate customer invoices.
  • Review work orders to ensure accuracy, completeness, and proper parts usage before customer billing.
  • Verify that applicable pickup, delivery, and service charges are accurately applied.
  • Serve as a primary point of contact for internal and external customer inquiries related to service operations.
  • Monitor technician progress and collaborate with available resources to improve efficiency and timely job completion.
  • Maintain department records, equipment documentation, and service files.
  • Coordinate with centralized warranty processing to ensure warranty claims and product improvement claims are submitted within required timeframes.
  • Monitor work in process and support timely completion and invoicing of service work.
  • Coordinate with the transportation department to maintain vehicle maintenance records in compliance with applicable DOT requirements.
  • Conduct performance evaluations, provide coaching, and support the development of service technicians.
  • Build positive working relationships with customers, coworkers, and other dealership departments.
  • Foster a safe, organized, customer-focused, and team-oriented work environment.
  • Perform other duties as assigned to support dealership operations.

Experience, Education, Skills and Knowledge:
  • High school diploma or equivalent required.
  • General understanding of mechanical or technical terminology is preferred.
  • Previous experience coordinating service operations, technician workflow, or dealership service functions preferred.
  • Experience using dealership management or manufacturer software systems preferred.
  • Basic knowledge of accounting principles related to service operations.
  • Proficiency with Microsoft Office applications, internet-based systems, and dealership business software.
  • Knowledge of standard office procedures and administrative processes.
  • Strong organizational skills with the ability to prioritize work, manage multiple tasks, and maintain accurate records.
  • Ability to communicate professionally and effectively with customers, technicians, coworkers, vendors, and management.
  • Strong customer service skills with a commitment to delivering a positive customer experience.
  • Ability to review work orders, invoices, and related documentation for accuracy and completeness.
  • Ability to coordinate workflow, monitor job progress, and support efficient service operations.
  • Demonstrated attention to detail, sound judgment, and problem-solving skills.
  • Commitment to teamwork, accountability, continuous improvement, and maintaining positive working relationships across departments.
  • Regularly sit, stand, walk, and move throughout the dealership.
  • Frequently use a computer, keyboard, mouse, telephone, and other standard office equipment.
  • Occasionally bend, reach, and lift materials weighing up to 10 pounds.
  • Regularly communicate with customers, technicians, vendors, and other employees.

Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change based on business needs. Employees may be required to perform other job-related duties as assigned.

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