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Service Manager Jobs in Illinois (NOW HIRING)

icon Mechanical

Service Manager

Granite City, IL · On-site

$130K - $160K/yr

Service Manager icon Mechanical is seeking qualified professionals to join our Service Department team. We are a full-service mechanical contractor and construction firm specializing in fabrication ...

Convene Hospitality Group

Service Manager

Chicago, IL · On-site

$70K - $78K/yr

The Service Manager will report directly to the General Manager What You'll Do: The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation ...

Convene Hospitality Group

Service Manager

Chicago, IL · On-site

$70K - $78K/yr

The Service Manager will report directly to the General Manager What You'll Do: The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation ...

Convene Hospitality Group

Service Manager

Chicago, IL

$70K - $78K/yr

The Service Manager will report directly to the General Manager What You'll Do: The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation ...

Cintas Corporation

Service Manager

Saint Rose, IL · On-site

$65 - $90/hr

Service Manager Location: Saint Rose, LA, US, 70087 Requisition Number: 230558 Cintasis seeks a Service Manager to directly manage our customer‑facing Service team. Responsibilities include hiring ...

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Koenig & Bauer US, Inc

Service Manager

Chicago, IL · On-site

$100 - $125/hr

Service Manager Regular Full-Time First / Mid Managers Atlanta, GA, US 10 days ago Requisition ID: 1223 Salary Range: $100,000.00 To $125,000.00 Annually Koenig & Bauer is the oldest, global printing ...

Deutz

Service Manager

Elgin, IL · On-site

$75K - $90K/yr

Service Manager Location: 1250 Elgin IL Working hours: DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production ...

Fairstead ESC LLC

Service Manager

Champaign, IL

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure ...

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Runde Chevrolet

Service Manager

East Dubuque, IL

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

Titan Security Group

Service Manager

Chicago, IL

$130K - $160K/yr

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service Technicians * Software / systems support resources This individual will play a critical role in ...

rwedesignbuild

Service Manager

Downers Grove, IL · On-site

$65 - $95/hr

Country United States The Service Manager at RWE Design Build leads and actively supports our Service Department , which includes service requests and labor. This role is both leadership-focused and ...

Logan's Roadhouse

Service Manager

Marion, IL · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Runde Chevrolet

Service Manager

East Dubuque, IL · On-site

$70 - $100/hr

Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a ...

JX Truck Center

Service Manager

Morton, IL

$77K - $97K/yr

Service Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over ...

Titan Security Group

Service Manager

Chicago, IL · On-site

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service Technicians * Software / systems support resources This individual will play a critical role in ...

LIVINGSTON MACHINERY COMPANY

Service Manager

Carthage, IL · On-site

$60K - $75K/yr

The Service Manager will perform scheduled service, repair, modifications, and total field support for commercial farming equipment while maintaining customer relations and supporting the work of ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Illinois

Service Manager information

See Illinois salary details

$32K

$67.8K

$114.8K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Illinois is $67,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Illinois?

The most popular types of Service jobs in Illinois are:

What are popular job titles related to Service Manager jobs in Illinois?

For Service Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Illinois look for?

The top searched job categories for Service Manager jobs in Illinois are:

What cities in Illinois are hiring for Service Manager jobs?

Cities in Illinois with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Illinois as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $67,803 per year, or $32.6 per hour.

Service Manager

icon Mechanical

Granite City, IL • On-site

$130K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Service Department Opportunity: Service Manager
icon Mechanical is seeking qualified professionals to join our Service Department team. We are a full-service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI's original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.
icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. icon was recently recognized as one of the Top 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States.
We are currently looking for a Service Manager to join our Service Department team located at our headquarters in Granite City, IL. Our ideal candidate for a Service Manager is someone who has the skills to effectively manage a team and department.
Primary responsibilities for icon's Service Manager include:
  • Leading and supporting HVAC technicians to ensure they meet service demands effectively while maintaining high customer satisfaction.
  • Identifying and generating additional service opportunities, promoting and expanding maintenance agreements, and estimating bids for contract work.
  • Collaborating with dispatch to optimize technician scheduling based on skill level, efficiency, and training needs, while ensuring timely procurement of necessary parts.
  • Providing clients and company leadership with key project updates, including estimated job completion times, labor hours, and materials used or needed.
  • Maintaining strong communication with vendors and factory representatives to address warranty concerns, product recalls, and equipment performance issues.
  • Implementing ongoing training programs to enhance HVAC technicians' skills in preventative maintenance, troubleshooting, safety protocols, and company policies.
  • Ensuring service vehicles are properly maintained and utilized efficiently to support field operations.
  • Implementing strategies to expand preventive maintenance revenue and focusing the sales team on key market segments.
  • Working closely with Service Administration to ensure accurate and timely delivery of reports and invoices to customers.

Primary qualifications for icon's Service Manager include:
  • 5+ years of HVAC management experience or an equivalent combination of relevant experience and education.
  • Strong communication, interpersonal, and analytical skills, with a positive and professional attitude.
  • In-depth expertise and hands-on knowledge of HVAC and refrigeration systems.
  • Proven track record as a high performer with a strong work ethic and the ability to inspire pride in craftsmanship within the team.
  • Strong technical aptitude, with a solid understanding of local codes and the ability to efficiently utilize resources to resolve challenges.
  • Exceptional leadership abilities, fostering team productivity, maintaining high-quality work standards, and handling conflict with diplomacy and professionalism.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks, projects, and assignments effectively.

COMPENSATION AND BENEFITS:
  • Salary Range: $130,000 - $160,000
  • Employee Stock Ownership Program
  • Discretionary Annual Bonus'
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k with Discretionary Company Contributions
  • Paid Time Off (Vacation; Sick Time)
  • Paid Company Holidays
  • Paid Parental Leave
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Gym Reimbursements

DIVERSITY:
Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.
WHY ICON MECHANICAL?
Here at icon, we don't just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren't afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make icon Mechanical an ideal career destination. We take pride in supporting our own.
Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you're ready to be a part of our team AND a part of our solution, APPLY TODAY!
EOE/M/F/V/D
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
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If you want to view the Pay Transparency Policy Statement, please click the link: English

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