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Service Manager Jobs in Hawaii (NOW HIRING)

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RS Guest Services Manager (Salary)

Kamuela, HI · On-site

We are seeking an RS Guest Service Manager who is passionate about hospitality, relationship-building, and operational excellence. This role is ideal for a service-driven leader who thrives in a ...

HiEmployment

Service Supervisor

Lihue, HI · On-site

$63K - $75K/yr

Manage client experience with follow-up communication * Monitor and respond to call, text, email in ... Minimum 3 years in service advisor, client support or related field * Computer skills * Previous ...

New

Zimmer Biomet G.K.

HI · On-site

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...

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Service Manager information

See Hawaii salary details

$34.3K

$72.7K

$123.1K

How much do service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service manager in Hawaii is $72,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $83,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Hawaii?

The most popular types of Service jobs in Hawaii are:

What are popular job titles related to Service Manager jobs in Hawaii?

For Service Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Hawaii look for?

The top searched job categories for Service Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Service Manager jobs?

Cities in Hawaii with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,697 per year, or $35 per hour.

Assistant Service Supervisor (Liliha Branch)

First Hawaiian, Inc.

Honolulu, HI • On-site

$43K - $60K/yr

Full-time

Re-posted 24 days ago

First Hawaiian Bank rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description


First Hawaiian Bank is currently seeking an engaging and collaborative Assistant Service Supervisor to join our Liliha Branch.
Compensation:
The annual salary range for this role is $43,493 - $60,320/yr; commensurate with experience.
Work Schedule:
Monday - Friday 8:00AM - 4:30PM (hours may vary)
Responsibilities
The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.
Qualifications
The ideal candidate will have:
  • High School diploma/GED or equivalent experience is required
  • 2 years of experience in branch operations; and
  • 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
  • 1-year external supervisory experience, are required
  • Bachelor's degree in business-related field is preferred
  • Able to plan, organize and budget
  • Effective written and verbal communication
  • Able to manage confidential matters judiciously
  • Possesses attention to detail with excellent follow-through
  • Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
  • Excellent time management skills
  • Possesses sales skills to enhance business development objectives
  • Able to manage customer inquiries and resolve issues
  • Proficient in Microsoft 365 suite of applications

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