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Service Director Jobs in Hawaii (NOW HIRING)

YMCA

Dishwasher / Prep Cook

Waialua, HI · On-site

$16.25 - $18/hr

Under the supervision of the Food Service Director, the position primarily involves the preparation, delivery, and clean up of meals for all applicable Camp Erdman programs. THIS POSITION DOES NOT ...

YMCA of Honolulu

Dishwasher / Prep Cook

Waialua, HI · On-site

$16.25 - $18/hr

Under the supervision of the Food Service Director, the position primarily involves the preparation, delivery, and clean up of meals for all applicable Camp Erdman programs. THIS POSITION DOES NOT ...

YMCA

Lead Cook

Waialua, HI · On-site

$18.50 - $20.25/hr

Under the supervision of the Food Service Director, the position primarily involves the preparation, delivery, and clean up of meals for all applicable Camp Erdman programs. THIS POSITION DOES NOT ...

YMCA of Honolulu

Lead Cook

Waialua, HI · On-site

$18.50 - $20.25/hr

Under the supervision of the Food Service Director, the position primarily involves the preparation, delivery, and clean up of meals for all applicable Camp Erdman programs. THIS POSITION DOES NOT ...

Block Imaging, Inc

Field Service Engineer

Kailua, HI · On-site

$90K - $135K/yr

Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement * Remain available to ...

Compass Group

SENIOR COOK

Kamuela, HI · On-site

$22/hr

Assists Food Service Director in maintaining accurate daily production records and completes all required documentation, reports, and logs as assigned. * Assists in the cross training of employees.

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Service Director information

See Hawaii salary details

$31.7K

$106.7K

$181.3K

How much do service director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service director in Hawaii is $106,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $124,700.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Hawaii?

The most popular types of Service jobs in Hawaii are:

What are popular job titles related to Service Director jobs in Hawaii?

For Service Director jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Hawaii look for?

The top searched job categories for Service Director jobs in Hawaii are:

What cities in Hawaii are hiring for Service Director jobs?

Cities in Hawaii with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $106,673 per year, or $51.3 per hour.

Dishwasher / Prep Cook

Waialua, HI • On-site

YMCA

6.1

Company rating: 6.1 out of 10

Based on 1,991 frontline employees who took The Breakroom Quiz

579th of 783 rated non-profit organizations

People enjoy working here

Recommended by students

Recommended by parents

Learn more about YMCAexternal

$16.25 - $18/hr

Part-time

Re-posted 24 days ago

Job description

PAY RANGE:
$16.25 - $18.00 / Hourly
HOURS/AVAILABILITY:
Hours vary, up to 30 hours per week
POSITION SUMMARY:
Under the supervision of the Food Service Director, the position primarily involves the preparation, delivery, and clean up of meals for all applicable Camp Erdman programs. THIS POSITION DOES NOT INCLUDE HOUSING.
ESSENTIAL FUNCTIONS/JOB DUTIES:
  • Prepares and assists in serving food under the supervision of the shift manager.
  • Is responsible for the washing of dishes and the cleaning and care of the kitchen, equipment, and dining hall.
  • Strictly follows sanitary standards set by the Hawaii State Department of Health and Centers for Disease Control and Prevention.
  • Strictly follows sanitary standards set by the YMCA of Honolulu and Food Service Director at Camp Erdman.
  • Willingness and ability to adhere to code of conduct and exemplify the values of Caring, Honesty, Respect, and Responsibility.

QUALIFICATIONS:
  • Must be at least 16 years of age
  • TB test
  • Completion of a background check prior to hire
Skills/Knowledge:
  • Knowledge of standards of food preparation, serving, and kitchen procedures preferred
  • Experience as a cook - camp or institutional food service preferred
Education/Training:
  • High school diploma or equivalent preferred
  • Completion of an approved Hawaii Food Handler course preferred
WHY THE Y?:
  • Free Y membership with employment
  • Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
  • Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
*See job opportunities page for full details

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