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Service Dispatcher Jobs in Utah (NOW HIRING)

Bailey s Consolidated

DISPATCHER

Salt Lake City, UT · On-site

Assign and dispatch loads to owner operators based on availability, location, hours of service, and equipment. * Maximize owner operators' productivity and equipment utilization while minimizing ...

Stauffer's Road Solutions

Dispatcher

West Haven, UT · On-site

$16 - $20/hr

Ensure exceptional customer service * Answer incoming calls from customers * Using dispatch software to dispatch trucks to customers * Documenting conversations * Helping drivers troubleshoot ...

CCI Mechanical, Inc.

Dispatcher

Salt Lake City, UT · On-site

About Us We specialize in the design, installation, service, and maintenance of commercial and ... As a dispatcher you will work in a team environment to provide service on commercial and industrial ...

CCI Mechanical, Inc.

Dispatcher

Salt Lake City, UT

About Us We specialize in the design, installation, service, and maintenance of commercial and ... As a dispatcher you will work in a team environment to provide service on commercial and industrial ...

Legacy Towing

Dispatcher

Salt Lake City, UT · On-site

$17 - $18/hr

Legacy Towing Inc. is a fast-growing leader in private property impound (PPI) services. We are ... As a Dispatcher, you will play a key role in the daily operations of our company. You will be ...

Stanley Steemer

Dispatcher

Sandy, UT · On-site

Provide unparalleled customer service, collect data, paperwork, and payment. The Dispatcher will drive company business through effectively coordinating a team effort and provide technical support in ...

City of Logan

Dispatcher

Logan, UT · On-site

$24.78 - $26.97/hr

Dispatchers of the Logan 911 Communications Division provide public safety communications services to multiple police, fire, and emergency medical agencies within Cache County. Qualifications: Must ...

All Pro Security LLC

Dispatcher

Lehi, UT · On-site

$18/hr

Dispatcher Employment Type: Part-time Location: Lehi, Utah About Us All Pro Security has earned a ... Provide exceptional customer service and maintain professionalism in all interactions. * Write ...

Summit County

Reserve Dispatcher

Park City, UT · On-site

$25.27 - $39.78/hr

As a Reserve Dispatcher, you will play a vital role in ensuring that emergency and non-emergency calls are handled promptly and effectively, coordinating with various emergency services to provide ...

All Pro Security LLC

Dispatcher

Lehi, UT · On-site

$18/hr

Dispatcher Employment Type: Part-time Location: Lehi, Utah About Us All Pro Security has earned a ... Provide exceptional customer service and maintain professionalism in all interactions. * Write ...

Kelso Building Services

Dispatcher

Ogden, UT

$18 - $21/hr

We are looking for a highly organized dispatcher to join our team in our Ogden office. This onsite ... Schedule Service Appointments: Coordinate daily schedules for field technicians and manage incoming ...

Kelso Building Services

Dispatcher

Ogden, UT · On-site

$18 - $21/hr

We are looking for a highly organized dispatcher to join our team in our Ogden office. This onsite ... Schedule Service Appointments: Coordinate daily schedules for field technicians and manage incoming ...

University of Utah

Dispatcher

Salt Lake City, UT · On-site

$18/hr

Assists in providing motorist services to the University community and the public such as starting ... Problem Solving Dispatchers are responsible for questioning callers to obtain sufficient ...

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How much do service dispatcher jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service dispatcher in Utah is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.68 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,230 per year, or $19.3 per hour.

Service Call Dispatcher - Salt Lake City, UT

Purcell Tire & Service Centers

Salt Lake City, UT • On-site

$17.75 - $23.75/hr

Full-time

Posted 7 days ago

Job description

Description

Service Call Dispatcher

To dispatch commercial service technicians in response to customer needs, assisting with paperwork and providing support to technicians.

ESSENTIAL DUTIES

  • Answer multi-line telephone system, take accurate information in a professional manner.
  • Complete paperwork accurately and efficiently.
  • Maintain communication with the customer on service call status.
  • Dispatch service vehicles to service calls.
  • Input service call information into the ADaM system and follow through to close completed work orders.
  • Embrace Purcell's culture of safety and perform all jobs in a safe manner
  • Regular attendance in accordance with assigned schedule
  • Ability to perform physical requirements as listed in job description
  • Other essential and non-essential duties, as assigned by management



Requirements

Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience:


High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.


Language Ability:


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively over the phone with customers and co-workers. Bilingual Spanish and English preferred.


Ability to apply common sense and solve problems as they arise


Computer Skills:


To perform this job successfully, an individual should have knowledge of general computer skills and internet software.


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles; risk of electrical shock and vibration.


The noise level in the work environment is usually loud.


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit and occasionally stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 30 pounds.

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