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Service Director Jobs in Raleigh, NC (NOW HIRING)

IQVIA, Inc.

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

Director, Client Services Programs We are seeking a Director to lead a high-performing, patient ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

Singh

Dining Room Supervisor

Cary, NC

This position reports to the Culinary Service Director and resides in the Culinary department. As a direct line to the residents, this position must respond to and resolve any concerns brought to ...

Singh

Dining Room Supervisor

Raleigh, NC · On-site

This position reports to the Culinary Service Director and resides in the Culinary department. As a direct line to the residents, this position must respond to and resolve any concerns brought to ...

IQVIA

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

IQVIA

Director of Client Services

Durham, NC

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

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Service Director information

See Raleigh, NC salary details

$27.3K

$91.8K

$156K

How much do service director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service director in Raleigh, NC is $91,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $107,300.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Director jobs in Raleigh, NC? For Service Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Raleigh, NC look for? The top searched job categories for Service Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Director jobs? Cities near Raleigh, NC with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $99,801 per year, or $48 per hour.

Automotive Service Advisor | Up to $140K+ Income

Thompson Automotive Group

Raleigh, NC

$80K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description


2600 Wake Forest Road, Raleigh, NC 27609

Automotive Service Advisors
 Top-Paying Service Advisor Opportunity!
High Volume, High Earnings!
We Pay Industry-Leading Compensation!
$80,000 - $140,000+ a Year

Thompson Buick GMC Cadillac is looking for experienced Automotive Service Advisors who are driven to earn top pay, motivated by a great customer experience, and ready to thrive in a supportive, professional environment.

Family-owned and operated since 1956, we’re one of Raleigh’s most respected dealerships—and we’re growing! If you’re ready for consistent workflow, strong leadership, a clear career path, and the opportunity to earn industry-leading pay, we want to hear from you.

Ready to be paid what you’re worth? Contact our Service Director, Greg Worley, at (919) 645-2039 to schedule your interview. Apply Now and drive your career forward with a team that has your back!

We Offer:

  • $80,000 - $140,000+ Potential Annual Income!
  • Continued Paid Training
  • Great Work/Life Balance - flexible schedules / shifts
  • Full Family Benefits – Medical, Dental, Vision & Life insurance
  • Short/Long-term Disability Insurance
  • 401(k) Retirement Plan
  • Paid Vacation / Sick time
  • Employee discounts on vehicles, service, and more!
  • Career growth and advancement!

Responsibilities – Service Advisor:

  • Greet customers and guide them through the repair and maintenance process
  • Explain service options, pricing, and timelines
  • Recommend additional service based on vehicle condition and factory guidelines
  • Monitor repair progress and communicate updates to customers
  • Ensure top-notch customer satisfaction from start to finish
  • Schedule service, maintenance, and recall appointments
  • Maintain accurate records and follow dealership procedures

 

Qualifications – Service Advisor:

  • Automotive Service Advisor experience is required
  • Familiarity with vehicle mechanical systems preferred
  • Reynolds & Reynolds experience is a plus
  • Excellent customer service, communication, and organizational skills
  • Ability to work efficiently in a high-volume, fast-paced environment
  • Positive, professional appearance and attitude
  • Valid driver’s license and a clean driving record
  • Please upload your resume! Completing the online assessment grants you priority consideration!

 

WHY THOMPSON? Family-owned and operated since 1956, Thompson has built a solid reputation for excellence and integrity. We believe in taking care of our employees with industry-leading compensation, respect, and opportunities to grow your career.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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