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Service Director Jobs in Raleigh, NC (NOW HIRING)

IQVIA

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

IQVIA

Director of Client Services

Durham, NC

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

Singh Development Company

Pastry Chef

Cary, NC · On-site

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. The Pastry Chef understands the importance of being creative, detail oriented ...

Singh

Pastry Chef

Cary, NC · On-site

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. The Pastry Chef understands the importance of being creative, detail oriented ...

National Power, LLC

Service Coordinator Manager

Raleigh, NC · On-site

$19.25 - $24.25/hr

Under the general direction of and reporting to the Director, Service, the Service Coordinator Manager is primarily responsible for managing the Service Coordination team to ensure service levels are ...

National Power, LLC

Service Coordinator Manager

Raleigh, NC · On-site

$19.25 - $24.25/hr

Under the general direction of and reporting to the Director, Service, the Service Coordinator Manager is primarily responsible for managing the Service Coordination team to ensure service levels are ...

National Power

Service Coordinator Manager

Raleigh, NC · On-site

$19.25 - $24.25/hr

Under the general direction of and reporting to the Director, Service, the Service Coordinator Manager is primarily responsible for managing the Service Coordination team to ensure service levels are ...

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Service Director information

See Raleigh, NC salary details

$29.6K

$99.8K

$169.6K

How much do service director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service director in Raleigh, NC is $99,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,300.00 and $116,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Raleigh, NC?

The most popular types of Service jobs in Raleigh, NC are:

What are popular job titles related to Service Director jobs in Raleigh, NC?

For Service Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Raleigh, NC look for?

The top searched job categories for Service Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Director jobs?

Cities near Raleigh, NC with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $99,807 per year, or $48 per hour.

Manager of Sales & Service - Campbell Athletics

AEG

Buies Creek, NC • On-site

Full-time

Posted 27 days ago

Job description

Title: Manager of Sales & Service
Company: Peak Sports MGMT
Location: Campbell Athletics | Buies Creek, North Carolina
About Us
Peak Sports MGMT is a third-party multimedia rights and revenue partner for college athletic departments across the country. In partnership with Campbell Athletics, our team is responsible for generating revenue through corporate partnerships and ticket sales while building strong relationships with businesses, fans, donors, and members of the local and regional community. We are building a high-performance revenue organization inside college athletics. That requires accountability, organization, disciplined execution, strong customer service, and a clear focus on supporting measurable revenue growth.
Position Overview
The Manager of Sales and Service will support both the corporate partnership and ticket sales operations for Campbell Athletics. This position will work directly under the Director of Sales and Service and the Director of Ticket Sales, helping both departments stay organized, execute effectively, and deliver a high-quality experience for partners and ticket holders.
This is a cross-functional role that combines partnership fulfillment, ticket sales support, customer service, reporting, event execution, database management, and revenue operations. The Manager will play an important role behind the scenes by helping manage the details, processes, and follow-through required to support both sponsorship and ticket revenue.
While the position may assist with outbound sales, lead generation, renewals, and account growth, its primary responsibility is to support the overall operation and ensure work is completed accurately, efficiently, and on time.
Success will be measured by organizational effectiveness, fulfillment accuracy, customer and partner service, reporting discipline, event execution, and the ability to support revenue-producing activity across both corporate partnerships and ticket sales.
What You'll Own
  • Support the Director of Sales and Service with corporate partnership fulfillment, account management, reporting, and activation.
  • Support the Director of Ticket Sales with ticket sales operations, customer service, lead management, reporting, and campaign execution.
  • Help coordinate and fulfill contracted corporate partnership assets across digital, social, in-venue, hospitality, signage, promotional, and experiential platforms.
  • Maintain accurate records of partnership deliverables, activation timelines, approvals, and completion status.
  • Assist with the preparation of sponsorship proposals, presentations, recaps, renewal materials, and partner reports.
  • Help manage communication with corporate partners regarding approvals, activation details, hospitality, event logistics, and fulfillment needs.
  • Support ticket sales campaigns through lead organization, outbound outreach, follow-up, customer communication, and database management.
  • Assist with group sales, season tickets, renewals, individual-game sales, and other ticket revenue initiatives as assigned.
  • Respond to ticket holder and partner questions with professionalism, urgency, and strong attention to detail.
  • Maintain accurate information within CRM, ticketing, reporting, and partnership management systems.
  • Help build and organize prospect lists for both corporate partnership and ticket sales initiatives.
  • Track sales activity, fulfillment progress, customer interactions, campaign results, and other key performance metrics.
  • Prepare regular reports and updates for the Director of Sales and Service, Director of Ticket Sales, and Peak Sports MGMT leadership.
  • Coordinate hospitality experiences, partner events, ticketed events, game-day activations, and other departmental initiatives.
  • Assist with game-day setup, execution, troubleshooting, and post-event follow-up.
  • Work with Campbell Athletics staff and internal Peak Sports MGMT stakeholders to keep projects, campaigns, and activations moving forward.
  • Identify gaps, delays, or operational concerns and communicate them before they affect the partner or customer experience.
  • Support renewal, upselling, and retention efforts by helping identify account needs, usage trends, and additional revenue opportunities.
  • Assist with other sales, service, fulfillment, and operational responsibilities as needed across the department.
  • Operate with a high level of professionalism, responsiveness, organization, and follow-through.

Who This Role Fits
This position is designed for someone who:
  • Is highly organized and comfortable managing multiple responsibilities at the same time.
  • Enjoys supporting revenue-producing teams and making sure important details do not get missed.
  • Can move effectively between corporate partnership, ticket sales, customer service, and event responsibilities.
  • Understands that strong execution and follow-through directly affect revenue, retention, and relationships.
  • Is comfortable working behind the scenes while still communicating directly with partners, customers, and internal stakeholders.
  • Takes ownership of assigned responsibilities and does not wait to be reminded about deadlines or follow-up.
  • Can identify problems, communicate clearly, and help develop practical solutions.
  • Is comfortable using CRM, ticketing, reporting, and project-management systems.
  • Wants exposure to multiple areas of college athletics revenue operations.
  • Is willing to take on a broad range of responsibilities and help wherever the department needs support.

This role is a strong fit for candidates coming from ticket sales, sponsorship fulfillment, customer service, account management, event operations, sales support, revenue operations, or other environments where success depends on organization, communication, execution, and attention to detail.
Qualifications
  • Bachelor's degree in business administration, marketing, sports management, communications, or a related field.
  • Experience in ticket sales, corporate partnerships, customer service, account management, event operations, sales support, or another related area is preferred.
  • Strong organizational skills with the ability to manage multiple deadlines, projects, accounts, and events simultaneously.
  • Excellent written, verbal, interpersonal, and customer-service skills.
  • High attention to detail and a strong commitment to accurate execution.
  • Ability to work effectively under multiple department leaders and manage competing priorities.
  • Comfortable using CRM systems, ticketing platforms, spreadsheets, reporting tools, and other business software.
  • Ability to communicate professionally with corporate partners, ticket holders, business leaders, and internal stakeholders.
  • Strong problem-solving skills and the ability to respond calmly and effectively when issues arise.
  • Ability to work independently while also collaborating closely with a cross-functional team.
  • Willingness to assist with outbound sales, lead generation, renewals, and revenue-support activities as needed.
  • Willingness to work nights, weekends, and event days as required within a college athletics environment.

A background in sports is preferred but not required. Strong organization, communication, customer service, and execution are more important.
What Success Looks Like
  • Accurate and timely execution of corporate partnership fulfillment.
  • Strong support of ticket sales campaigns, customer service, and revenue initiatives.
  • Organized and reliable management of CRM, ticketing, reporting, and fulfillment information.
  • High-quality communication with partners, ticket holders, and internal stakeholders.
  • Successful execution of game-day activations, hospitality, and events.
  • Consistent completion of assignments, follow-up, and reporting without missed deadlines.
  • Effective coordination between the Director of Sales and Service and the Director of Ticket Sales.
  • Improved efficiency across corporate partnership and ticket sales operations.
  • Strong partner and customer satisfaction.
  • A high standard of professionalism, ownership, responsiveness, and attention to detail.

Why Peak Sports MGMT
Peak Sports MGMT is built for people who want to be challenged, developed, and trusted with meaningful responsibility. We value ownership, discipline, competitiveness, collaboration, and people who understand that strong execution is essential to revenue growth. For the right person, this is an opportunity to gain experience across both corporate partnerships and ticket sales, work directly with department leadership, and develop a broad understanding of how revenue operations function within college athletics.
Equal Opportunity Employer
Peak Sports MGMT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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