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Service Director Jobs in Georgia (NOW HIRING)

The Overlook Monroe

Food Service Director

Monroe, GA · On-site

$48K - $53K/yr

Career Advancement Opportunities Job Summary We are seeking an experienced Food Service Director to join our team. In this role, you will be responsible for overseeing all food and beverage ...

the Chef Agency

Operations Services Director

Atlanta, GA · On-site

$100K - $120K/yr

Full Thriving restaurant group is looking for an Operations Service Director to join their team. Qualifications: * 5+ years as General Manager or senior FOH leader * Multi-concept background and fine ...

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Service Director information

See Georgia salary details

$25.8K

$86.7K

$147.3K

How much do service director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service director in Georgia is $86,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Georgia?

The most popular types of Service jobs in Georgia are:

What are popular job titles related to Service Director jobs in Georgia?

For Service Director jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Georgia look for?

The top searched job categories for Service Director jobs in Georgia are:

What cities in Georgia are hiring for Service Director jobs?

Cities in Georgia with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $86,695 per year, or $41.7 per hour.

Food Service Director

The Overlook Monroe

Monroe, GA • On-site

$48K - $53K/yr

Full-time

PTO

Re-posted 5 days ago

Job description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Free food & snacks
  • Paid time off

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary
We are seeking an experienced Food Service Director to join our team. In this role, you will be responsible for overseeing all food and beverage operations and ensuring an excellent dining experience for our Senior Living Community. Your goal is to maintain a high level of resident satisfaction and employee engagement. If you are a strong leader with experience in food and beverage management, we want to hear from you! 
Responsibilities
  • Manage food and beverage operations
  • Create and maintain a food and beverage budget
  • Lead team in providing exceptional customer service
  • Create menus while taking into account budget, customer demands, and availability of ingredients
  • Hire, train, and manage staff
  • Establish goals and KPIs
  • Adhere to all health and safety rules and regulations
  • Provide sales and productivity reports to upper management
Qualifications
  • High school diploma/GED
  • Extensive previous culinary experience
  • Certification from culinary school preferred
  • ServeSafe or Food Handler’s Certification
  • Familiarity with Microsoft Office, restaurant management software, and POS software
  • Advanced knowledge of culinary techniques and recipes
  • Ability to remain calm and thrive under pressure
  • Excellent management and leadership skills