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Service Director Jobs in Georgia (NOW HIRING)

The Overlook Monroe

Food Service Director

Monroe, GA · On-site

$48K - $53K/yr

Career Advancement Opportunities Job Summary We are seeking an experienced Food Service Director to join our team. In this role, you will be responsible for overseeing all food and beverage ...

Aramark

Food Service Director

Atlanta, GA · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Atlanta, GA · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Manor Lake Hoschton

Food Service Director

Hoschton, GA · On-site

Plan and direct activities of the dietary staff in accordance with state regulations and Community's policies and procedures without exceeding FTE budget guidelines. * Coordinate menus with activity ...

Manor Lake Hoschton

Food Service Director

Hoschton, GA · On-site

Plan and direct activities of the dietary staff in accordance with state regulations and Community's policies and procedures without exceeding FTE budget guidelines. * Coordinate menus with activity ...

Sage Dining

Food Service Director

Savannah, GA · On-site

Demonstrate exemplary customer service skills and develop client relationships. * Hire, mentor, and train Team Members in a positive environment. * Create menus for daily meal service as well as for ...

StandardAero

Customer Service Director, MRO

Augusta, GA · On-site

Customer Service Director, MRO Build an Aviation Career You're Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an ...

CVS Health

Meritain Client Service Director

Atlanta, GA · On-site

$68K - $158K/yr

The Client Service Director is a leadership role managing a team and we have a preference for qualified candidates in the Southeast region of the US** The Client Service Director leads and manages an ...

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Service Director information

See Georgia salary details

$25.8K

$86.7K

$147.3K

How much do service director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service director in Georgia is $86,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $101,300.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Georgia? The most popular types of Service jobs in Georgia are:
What are popular job titles related to Service Director jobs in Georgia? For Service Director jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Georgia look for? The top searched job categories for Service Director jobs in Georgia are:
What cities in Georgia are hiring for Service Director jobs? Cities in Georgia with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $86,695 per year, or $41.7 per hour.

SERVICE MANAGER / DIRECTOR

Brannen Motor Company

Unadilla, GA

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Automotive Service Manager / Service Director

Location: Brannen Motor Company
Job Type: Full-Time

About Us

At Brannen Motor Company, we believe exceptional customer service starts with exceptional people. We are looking for a results-driven Service Manager/Service Director to lead our Service Department, develop our team, and deliver an outstanding ownership experience for every customer.

If you're a proven automotive leader who thrives on building high-performing teams, driving profitability, and creating loyal customers, we'd love to meet you.

Position Summary

The Service Manager/Service Director is responsible for the overall performance of the Service Department, including customer satisfaction, technician productivity, advisor performance, profitability, warranty compliance, employee development, and operational excellence. This individual will lead by example, coach team members, and create a culture focused on accountability and continuous improvement.

Responsibilities
  • Lead the daily operations of the dealership's Service Department.
  • Recruit, hire, train, coach, and develop service advisors, technicians, and support staff.
  • Monitor and improve CSI (Customer Satisfaction Index) scores.
  • Drive department profitability through effective labor sales, maintenance sales, and expense control.
  • Ensure efficient scheduling and workflow to maximize technician productivity and shop efficiency.
  • Review daily operating reports, KPIs, and financial statements.
  • Maintain strong communication between Service, Parts, Sales, and Management.
  • Ensure compliance with manufacturer policies, warranty procedures, and dealership standards.
  • Resolve escalated customer concerns professionally and promptly.
  • Conduct regular team meetings and performance reviews.
  • Monitor repair order quality, documentation, and closing procedures.
  • Maintain a clean, organized, and safe service facility.
  • Develop strategies to increase customer retention and repeat business.
  • Support dealership goals while maintaining a positive team culture.
Qualifications
  • Minimum 5 years of automotive dealership management experience.
  • Previous Service Manager or Service Director experience preferred.
  • Strong understanding of dealership fixed operations.
  • Proven track record of increasing gross profit and customer satisfaction.
  • Experience managing technicians and service advisors.
  • Excellent leadership and coaching abilities.
  • Strong financial and analytical skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Outstanding communication and conflict resolution skills.
  • Computer proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, etc.).
  • Valid driver's license with acceptable driving record.
Preferred Experience
  • Ford and/or Chevrolet dealership experience
  • OEM warranty administration knowledge
  • Fixed Operations performance management
  • Service lane process improvement
  • Technician recruiting and retention
  • Menu selling and maintenance programs
What Success Looks Like
  • Consistently high CSI scores
  • Increased labor gross profit
  • Improved technician efficiency and productivity
  • Strong employee retention
  • Increased customer retention
  • Positive leadership culture
  • Well-organized and profitable department
Benefits
  • Competitive salary plus performance incentives
  • Health, Dental & Vision Insurance
  • 401(k) with company match
  • Paid Vacation and Holidays
  • Ongoing manufacturer training
  • Career advancement opportunities
  • Employee discounts
  • Positive, family-oriented work environment
Why Join Brannen Motor Company?

We're committed to investing in our employees and providing the tools, training, and leadership needed for long-term success. If you're passionate about developing people, delivering exceptional customer experiences, and leading a winning service team, we encourage you to apply today.

Apply