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Service Director Jobs in Alabama (NOW HIRING)

Ball HealthCare

Social Services Director

Roanoke, AL · On-site

Our Roanoke Rehabilitation & HealthCare Center in Roanoke, AL is currently seeking a Social Services Director. If you have a desire and passion to serve the rehabilitation and healthcare needs in ...

Pathway Inc.

Food Service Worker/Cook

Jasper, AL · On-site

$14 - $16/hr

Cooks are also responsible to assist the Food Service Director in assuring that the dining facilities of Pathway are maintained in a clean, safe, and sanitary manner. REQUIREMENTS : * High School ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

Serra Kia Trussville

Service Manager

Birmingham, AL · On-site

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role ...

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All JobsService JobsService Director JobsService Director Jobs in Alabama

Service Director information

See Alabama salary details

$27.6K

$93.1K

$158.2K

How much do service director jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service director in Alabama is $93,062.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $108,800.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Alabama? The most popular types of Service jobs in Alabama are:
What are popular job titles related to Service Director jobs in Alabama? For Service Director jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Alabama look for? The top searched job categories for Service Director jobs in Alabama are:
What cities in Alabama are hiring for Service Director jobs? Cities in Alabama with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,062 per year, or $44.7 per hour.

Social Services Director

Ball HealthCare

Roanoke, AL • On-site

Full-time

Posted 5 days ago

Job description

NOW HIRING: Social Services DirectorAre you looking for a great career opportunity with an established health care agency? Look no further! Our Roanoke Rehabilitation & HealthCare Center in Roanoke, AL is currently seeking a Social Services Director. If you have a desire and passion to serve the rehabilitation and healthcare needs in both the long-term and short-term care, to work in a fast-paced geriatric rehabilitation environment, this is the opportunity for you!Minimum Responsibilities include but are not limited to:To act as a liaison and representative of the residents' social interestsTo plan, organize, develop and direct the overall operation of the Social Services department in accordance with current federal, state and local standards governing the facility, and as may be directed by the Administrator, to ensure that the medically related emotional and social needs of the residents are met and maintained on an individual basisAssist in developing residents a preliminary and comprehensive assessment and written care plan that identifies the emotional, psychological needs and strengths and/or needs of the residents, assess on an ongoing basisMust establish and maintain relationships with resident and families regarding their rights and responsibilities, encourage residents to participate in the development and review of care plansMinimum Qualifications:Must be at least 18-years of ageBachelor's degree is Social Work or related fieldMust have two years of previous experience as a Social WorkerPrevious SNF or hospital experience preferredMust be able to communicate effectively, both verbally and in writingMust maintain the confidentiality of the residents, comfort and positive attitude in communicating with the elderlyJob Type: Full-TimeBenefits: Competitive Pay, Comprehensive Benefits ProgramInterested in joining our team? Send us your resume, apply in person, or visit our website at www.ballhealth.com.Roanoke Rehabilitation & HealthCare Center680 Seymore DriveRoanoke, AL 36274 Phone: (334) 863-4816Roanoke Rehabilitation & HealthCare Center is an Equal Opportunity Employer