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Service Director Jobs in Decatur, AL (NOW HIRING)

Aramark

Food Service Supervisor

Huntsville, AL · On-site

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

Aramark

Food Service Supervisor

Huntsville, AL · On-site

Direct daily activities. Maintains food production that ensures the safety and quality of food ... Train/mentor other food service workers. Maintain logs on all maintenance required on equipment ...

Aramark

Food Service Supervisor

Huntsville, AL · On-site

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

NHS Management, LLC

Cook

Madison, AL · On-site

$13.25 - $17.75/hr

To prepare food in accordance with current federal, state and local standards, the facility's established policies and procedures, and as may be directed by the Food Service Director, to ensure that ...

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Service Director information

See Decatur, AL salary details

$28.6K

$96.3K

$163.6K

How much do service director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service director in Decatur, AL is $96,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Decatur, AL?

The most popular types of Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Service Director jobs?

Cities near Decatur, AL with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $96,251 per year, or $46.3 per hour.

Service Manager

Tony Serra Nissan of Cullman

Cullman, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Job Summary: We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. 

Benefits
  • Competitive pay
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k
  • PTO
  • Employee discounts
  • Career growth opportunities
Responsibilities
  • Assist customers in servicing, repairing and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.