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Service Director Jobs in Pelham, AL (NOW HIRING)

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Service Director information

See Pelham, AL salary details

$28K

$94.3K

$160.3K

How much do service director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service director in Pelham, AL is $94,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $110,200.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Pelham, AL?

The most popular types of Service jobs in Pelham, AL are:

What job categories do people searching Service Director jobs in Pelham, AL look for?

The top searched job categories for Service Director jobs in Pelham, AL are:

What cities near Pelham, AL are hiring for Service Director jobs?

Cities near Pelham, AL with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Pelham, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,310 per year, or $45.3 per hour.

Food Service Director

Healthcare Services Group, Inc.

Mccalla, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Healthcare Services Group rating

5.0

Company rating: 5.0 out of 10

Based on 486 frontline employees who took The Breakroom Quiz

232nd of 260 rated facilities management

Job description

Overview

Role: Food Service Director / Dining Services Director

Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

Available Benefits for All Employees
  • Comprehensive Benefits Package - Medical, Dental, and Vision
  • Free Telemedicine Services on Day 1*
  • Paid Holidays & Vacation 
  • 401 (k)
  • Get paid when you need it with PNC EarnedIt
  • Financial Wellness Support from PNC Workplace Banking
  • Free Prescription Discount Program
  • Employee Assistance Programs
  • Training & Development Opportunities
  • Employee Recognition Programs
  • Employee Stock Purchase Plan
  • Nationwide Transfer Opportunities
Benefits Link

Click here for more benefits information

or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf

*Not available in AR.

Responsibilities

The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services.

  • Lead and support the food service team to meet quality and safety standards.
  • Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software..
  • Conduct staff training, quality control, and in-service sessions; perform roles of dietary aide, cook, and dishwasher as needed.
  • Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively.
  • Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly.
  • Follow infection control, universal precautions, and handwashing procedures to maintain a sanitary environment.
  • Maintain consistent attendance, punctuality, and timely completion of tasks.
  • Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests.
  • All other duties as assigned.
Qualifications
  • Associate's degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.
  • Two years of experience in quantity food production/service and personnel supervision preferred.
  • Certified Dietary Manager (CDM) certification preferred (or as required by state and county law).
  • Must obtain Food Protection Manager (FPM) within the first 14 days of employment
  • Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.
  • Strong written and verbal communication skills.
  • Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
  • Compliance with COVID-19 vaccination policies
  • Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. 
  • Must be able to perform routine, repetitive tasks continuously.
  • Must be able to work around food and cleaning products.
  • Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.
  • May be required to complete an approved sanitation and safety course.
  • Residency within the service area required

Ready to Join Us?

If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!

EEO Statement

HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

Qualifications:- Associate's degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.- Two years of experience in quantity food production/service and personnel supervision preferred.- Certified Dietary Manager (CDM) certification preferred (or as required by state and county law).- Must obtain Food Protection Manager (FPM) within the first 14 days of employment- Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.- Strong written and verbal communication skills.- Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.- Compliance with COVID-19 vaccination policies- Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods.- Must be able to perform routine, repetitive tasks continuously.- Must be able to work around food and cleaning products.- Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.- May be required to complete an approved sanitation and safety course.- Residency within the service area requiredReady to Join Us?If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!Education:1st Shift/Day ShiftEmployment Type: OTHER

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