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Service Desk Jobs in Pennsylvania (NOW HIRING)

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Weis Markets

Service Desk Associate

Lebanon, PA

May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom. * Completes lottery, bill pay and Western Union transactions while adhering to company and ...

Weis Markets

Service Desk Associate

Hanover, PA · On-site

May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom. * Completes lottery, bill pay and Western Union transactions while adhering to company and ...

Weis

Service Desk Associate

Hanover, PA · On-site

May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom. * Completes lottery, bill pay and Western Union transactions while adhering to company and ...

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Service Desk Analyst The Service Desk Analyst primary function is to provide technical support for production-based applications and network, supporting company business and objectives. The Service ...

New

Wade Trim

Service Desk Technician

Pittsburgh, PA · Hybrid

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Pittsburgh office. A high school diploma or equivalent is required. The candidate must have three ...

Prophecy Technologies

Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Support Service Request fulfillment and Incident Management for all end-user devices including desktops, laptops, and mobile devices. Provide self-service capabilities for common Service Desk ...

Prophecy Technologies

Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Support Service Request fulfillment and Incident Management for all end-user devices including desktops, laptops, and mobile devices. Provide self-service capabilities for common Service Desk ...

RennerBrown Staffing

Be Seen First

IT Service Desk Analyst

Lansdale, PA · On-site

$26 - $29/hr

Our client is currently seeking an experienced IT Service Desk Technician to join our IT Service Desk team reporting to the IT Service Desk Manager. The IT Service Desk hours of operation are 7 a.m ...

Weidenhammer Systems

Service Desk Analyst 2

Kingston, PA · On-site

$19.75 - $26.75/hr

Service Desk Analyst II The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts ...

Weidenhammer Systems

Service Desk Analyst 2

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Service Desk Analyst II The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts ...

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Service Desk information

See Pennsylvania salary details

$8

$20

$38

How much do service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk in Pennsylvania is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Pennsylvania? The most popular types of Service Desk jobs in Pennsylvania are:
What are popular job titles related to Service Desk jobs in Pennsylvania? For Service Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Pennsylvania look for? The top searched job categories for Service Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Service Desk jobs? Cities in Pennsylvania with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Pennsylvania as of May 2026, with employment types broken down into 1% Locum Tenens, 14% Full Time, 75% Part Time, and 10% Contract. Highlights an 45% Physical, 1% Hybrid, and 54% Remote job distribution, with an average salary of $42,263 per year, or $20.3 per hour.
Service Desk Analyst

Service Desk Analyst

Harris

Saint Clair, PA • On-site

$22/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Service Desk Analyst
Location: St Clair Hospital in Pittsburgh, PA (Onsite)
About Altera
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
About the role:
The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment and support.
Responsibilities:
  • Identifies and resolves desktop/laptop hardware problems.
  • Prioritize and escalate tickets to others as appropriate.
  • Initial network troubleshooting and determination of appropriate escalation path
  • Resolve and work proactively on endpoint management.
  • Assists in new system deployments/loading appropriate software as needed.
  • Create and Maintain support documentation for customer and/or departmental use.
  • Provides suggestions and information on projects that should be undertaken by the department.
  • May manage projects as assigned by the Manager.
  • Assists in web page updates for the Intranet .
Requirements:
  • Academic and Professional Qualifications:
o BA or BS Degree, and/or relevant business experience.
o IT Certifications preferred.
Experience:
  • 2-5 years experience from a Health IT or highly regulated environment preferred.
  • 1-4 years experience in information technology management from a healthcare setting preferred.
  • Strong networking background required and network security preferred.
  • Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment.
Logistics:
  • Travel: This role may require up to 10% travel.
  • Work Environment: This is an onsite role. This role requires availability for rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), including weekends and holidays as required.
  • On-Call Support: This position may require occasional after-hours, on-call, or holiday support to meet client needs. During critical business periods (such as month-end), PTO may be limited.

Hourly Pay: $22.00
Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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