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Service Desk Intern Jobs in Pennsylvania (NOW HIRING)

Dollar Bank, FSB

Intern, Service Desk

Pittsburgh, PA · Hybrid

$14 - $18.75/hr

A strong commitment to customer service. *Excellent organizational skills and the ability to multi-task. *Ability to communicate effectively with end-users, peers and managers in written and oral ...

New

Scholar Hotels

Rotational Intern - Rooms

State College, PA · On-site

$16.75 - $21.75/hr

As a Rooms Intern, you will rotate through key areas like Front Desk, Housekeeping, Maintenance, and Guest Services , while gaining exposure to the financial and business side of hotel operations ...

Archer

Hospitality Intern

King Of Prussia, PA · On-site

$16.25 - $21.25/hr

Hospitality Intern | Are you passionate about hospitality and eager to gain hands-on experience in ... front desk to housekeeping and beyond. • Deliver exceptional service by assisting guests with ...

New

Hyatt House

Hospitality Intern

King Of Prussia, PA · On-site

$16.25 - $21.25/hr

Hospitality Intern | Are you passionate about hospitality and eager to gain hands-on experience in ... front desk to housekeeping and beyond. • Deliver exceptional service by assisting guests with ...

Lodgeworks

Hospitality Intern

King Of Prussia, PA · On-site

$16.25 - $21.25/hr

Hospitality Intern | Are you passionate about hospitality and eager to gain hands-on experience in ... front desk to housekeeping and beyond. Deliver exceptional service by assisting guests with ...

WESTFALIA TECHNOLOGIES INC

Accounting Intern

York, PA

$15.75 - $20/hr

Prolonged periods of sitting at a desk and working on a computer * Ability to use a keyboard, mouse ... service in the military. Equal employment opportunity applies to all terms and conditions of ...

Boxzooka

Human Resources Intern

Middletown, PA

$14.50 - $19.25/hr

... services. As we continue to grow, so does our team--and we're looking for a motivated HR Intern to ... at a desk for extended periods • Occasional walking or standing on the warehouse floor • ...

Boxzooka

Human Resources Intern

Middletown, PA · On-site

$14.50 - $19.25/hr

... services. As we continue to grow, so does our team-and we're looking for a motivated HR Intern to ... at a desk for extended periods • Occasional walking or standing on the warehouse floor • ...

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Service Desk Intern information

What are the key skills and qualifications needed to thrive as a Service Desk Intern, and why are they important?

To thrive as a Service Desk Intern, you need a basic understanding of computer systems, troubleshooting, and customer support, often supported by coursework or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and a problem-solving mindset help you deliver excellent service and build rapport with users. These skills are crucial for resolving technical issues efficiently and ensuring a positive support experience for end users.

What can I expect in terms of collaboration and mentorship as a Service Desk Intern?

As a Service Desk Intern, you will typically work closely with experienced IT professionals who provide guidance and mentorship throughout your internship. You'll have regular interactions with end-users, IT support staff, and sometimes other departments, allowing you to develop strong communication and problem-solving skills. Many organizations pair interns with a mentor or assign them to a team, fostering a supportive learning environment. This collaboration not only helps you quickly learn technical troubleshooting but also exposes you to industry best practices and career development opportunities.

What is a Service Desk Intern?

A Service Desk Intern is an entry-level role where individuals assist with IT support tasks, such as troubleshooting hardware and software issues, responding to user inquiries, and helping maintain IT systems. This position is typically designed for students or recent graduates looking to gain practical experience in IT support. Service Desk Interns work under the supervision of experienced professionals and help ensure smooth day-to-day operations for end users. The role provides hands-on training and is a great stepping stone toward a full-time IT support or help desk career.
What are the most commonly searched types of Service Desk jobs in Pennsylvania? The most popular types of Service Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Service Desk Intern jobs? Cities in Pennsylvania with the most Service Desk Intern job openings:
Service Desk Intern jobs near you

Intern, Service Desk

Dollar Bank, FSB

Pittsburgh, PA • Hybrid

$14 - $18.75/hr

Other

Posted yesterday

Job description

This is a year-round internship where you may be scheduled to work 20 - 25 hours a week, Monday through Friday, and rotating Saturdays (approximately one Saturday a month). This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This position is a hybrid position.
Qualifications:
*Completion of one year of college/technical school and currently active and working toward a degree.
*Ability to log and triage all calls/incidents.
*Familiarity with Windows and Windows applications.
*A strong commitment to customer service.
*Excellent organizational skills and the ability to multi-task.
*Ability to communicate effectively with end-users, peers and managers in written and oral communications.
*Must be able to lift 20 pounds.
Principal Activities and Duties:
*Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, video conferencing, and connectivity issues pertaining to the internet, WAN and LAN.
*Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams.
*Receive professional training and mentoring that will lead to transferable work experience.
*Work in a supportive, team-oriented environment.
*All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

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