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Service Desk Jobs in Bensalem, PA (NOW HIRING)

Sonepar

Manager Service Desk

Hamilton, NJ · On-site

The Service Desk Manager is accountable for the performance, maturity, and continuous improvement of the IT Service Desk function. This role ensures a consistent, secure, and highquality enduser ...

Sonepar USA

Manager Service Desk

Hamilton, NJ

The Service Desk Manager is accountable for the performance, maturity, and continuous improvement of the IT Service Desk function. This role ensures a consistent, secure, and highquality enduser ...

Sonepar

Manager Service Desk

Hamilton, NJ · On-site

The Service Desk Manager is accountable for the performance, maturity, and continuous improvement of the IT Service Desk function. This role ensures a consistent, secure, and high-quality end-user ...

vTech Solution

Service Desk Analyst

Cherry Hill, NJ · On-site

$20.25 - $27.75/hr

Service Desk Analyst vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions ...

Prophecy Technologies

Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Support Service Request fulfillment and Incident Management for all end-user devices including desktops, laptops, and mobile devices. Provide self-service capabilities for common Service Desk ...

Prophecy Technologies

Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Support Service Request fulfillment and Incident Management for all end-user devices including desktops, laptops, and mobile devices. Provide self-service capabilities for common Service Desk ...

RennerBrown Staffing

Be Seen First

IT Service Desk Analyst

Lansdale, PA · On-site

$26 - $29/hr

Our client is currently seeking an experienced IT Service Desk Technician to join our IT Service Desk team reporting to the IT Service Desk Manager. The IT Service Desk hours of operation are 7 a.m ...

AmeriHealth Caritas

Service Desk Analyst II

Robbinsville, NJ · On-site +1

$20 - $27.50/hr

The Service Desk Analyst II provides technical telephone support to providers and family members regarding the portal and CYBER application. The Service Desk Analyst, acting as a second tier level of ...

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Service Desk information

See Bensalem, PA salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk in Bensalem, PA is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $22.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Bensalem, PA? The most popular types of Service Desk jobs in Bensalem, PA are:
What job categories do people searching Service Desk jobs in Bensalem, PA look for? The top searched job categories for Service Desk jobs in Bensalem, PA are:
What cities near Bensalem, PA are hiring for Service Desk jobs? Cities near Bensalem, PA with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Bensalem, PA as of May 2026, with employment types broken down into 1% Locum Tenens, 14% Full Time, 75% Part Time, and 10% Contract. Highlights an 45% Physical, 1% Hybrid, and 54% Remote job distribution, with an average salary of $40,193 per year, or $19.3 per hour.

Service Desk Lead

ASM Research, An Accenture Federal Services Company

Trenton, NJ

Other

Posted 3 days ago

Job description

The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence.

Key Responsibilities

  • Provide operational leadership and supervision of service desk operations

  • Manage service desk shift operations and team coordination

  • Serve as primary escalation point for service desk issues

  • Monitor and ensure adherence to SLAs and quality standards

  • Provide technical guidance and troubleshooting support

  • Conduct service desk quality assurance reviews

  • Train and mentor service desk personnel

  • Generate shift reports and performance metrics

Required Qualifications

  • Bachelor's degree in IT, Business Administration, or related field

  • 6+ years of experience in service desk operations

  • Minimum 2 years of supervisory or lead experience

  • Strong understanding of ITIL principles and processes

  • Proficiency with service desk and ITSM platforms

  • Excellent problem-solving and technical troubleshooting skills

  • Strong leadership and communication abilities

  • Ability to manage multiple priorities in fast-paced environment

Job Specific Skills

  • Service Desk Operations Leadership

  • ITIL & IT Service Management Processes

  • Technical Troubleshooting & Escalation Management

  • Team Supervision & Mentoring

  • Shift Operations & Quality Control

Preferred Skills

  • ITIL Foundation certification

  • ServiceNow platform expertise

  • Federal IT operations experience

  • Multi-site service desk coordination

  • Performance metrics and reporting

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$84,900 - 154,500

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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