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Service Desk Jobs in Allentown, PA (NOW HIRING)

Vision Technologies Inc

Service Desk Analyst

Easton, PA · On-site

$19.25 - $26.25/hr

Service Desk Support Analyst The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The successful ...

Service Global, Inc

Desktop EUC L1

Allentown, PA · On-site

$20 - $25.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Lehigh Heavy Forge Corporation

Be Seen First

IT Assistant

Bethlehem, PA · On-site

$21 - $25/hr

We are seeking a Part-Time Service Desk IT Technician to join our team! You will receive and resolve IT-related issues for clients as well as provide general support to our technical infrastructure ...

Gulph Creek Hotels

Front Desk Agent

Allentown, PA · On-site

$15/hr

Front Desk Agent- Renaissance Allentown, Allentown, PA * Flexible Availability Required ... Handle guest inquiries, service requests, and concerns with confidence and care. * Collaborate with ...

Landmark Hospitality

Front Desk

New Hope, PA

$14 - $17.75/hr

Our service is intuitive and timely. * We are Thoughtful. Is there anything we can do to make you ... Front Desk Agents are responsible for greeting and registering the guest providing outstanding ...

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Service Desk information

See Allentown, PA salary details

$8

$20

$37

How much do service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk in Allentown, PA is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Allentown, PA? The most popular types of Service Desk jobs in Allentown, PA are:
What are popular job titles related to Service Desk jobs in Allentown, PA? For Service Desk jobs in Allentown, PA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Allentown, PA look for? The top searched job categories for Service Desk jobs in Allentown, PA are:
What cities near Allentown, PA are hiring for Service Desk jobs? Cities near Allentown, PA with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Allentown, PA as of May 2026, with employment types broken down into 1% Locum Tenens, 18% Full Time, 72% Part Time, and 9% Contract. Highlights an 51% Physical, 1% Hybrid, and 48% Remote job distribution, with an average salary of $41,607 per year, or $20 per hour.
Service Desk Analyst

Service Desk Analyst

Vision Technologies Inc

Easton, PA • On-site

$19.25 - $26.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Support Analyst

The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of incidents and problems, which may range from straightforward to more complicated technical issues. They will also be responsible for responding to, documenting, and resolving assigned issues in a timely manner in accordance with client Service Level Agreements. The Service Desk Analyst must have excellent problem-solving skills in order to diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate or route them to appropriate functional areas for resolution.

The Service Desk Analyst will act as a single point of contact for phone calls coming into the Service Desk and emails from staff regarding technology related issues or questions. The Service Desk Analyst will also perform root cause analysis, develop and maintain process documentation for typical issues, and recommend procedures and controls for issue prevention.

This position will support multiple technologies including desktops, laptops, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others with issue resolution and documentation.

Responsibilities
  • Provide exceptional customer service in person, via phone, and email as appropriate
  • Receiving, logging, and managing calls from internal staff via telephone and email
  • Maintenance of an Asset Database and track changes
  • 1st level support
  • Troubleshooting technology related problems of client specific software or hardware
  • Log all calls in the Service Desk issue tracking system
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Maintain a high degree of customer service for all assigned issues
  • Escalate calls to the proper functional area
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform basic user administrative duties in Active Directory
  • Maintain process documentation
  • Responsible for on-call 24/7 rotation, as assigned
  • Excellent communication skills
  • Positive team attitude and professional demeanor
  • Excellent problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Strong desire to learn and grow professionally
  • Basic Knowledge of Microsoft Office products
  • Basic Active Directory user management functions
  • Experience with Microsoft Exchange helpful
  • Basic Printer and peripheral device troubleshooting
  • Basic knowledge of networking components
Qualifications

YEARS OF EXPERIENCE

  • Successful candidates typically have one or more years of relevant experience.
  • Experience with the customer's installed product base is preferred.

EDUCATION

An Associate degree in Computer Science or related disciplines is preferred.

CERTIFICATION REQUIREMENTS

CompTIA A+ and/or Microsoft Certified Solutions Associate (MSCA) Windows 10 certification desired.

SECURITY CLEARANCE

Must pass a Public Trust background investigation.

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