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Service Desk Representative Jobs in Florida (NOW HIRING)

Mv528 Corporation

Front Desk Representative

Coral Gables, FL · On-site

$14 - $17/hr

... service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet patients as ...

Mv528 Corporation

Front Desk Representative

Miami, FL · On-site

$13.25 - $16.25/hr

Employee Discount Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first ...

Sunrise Systems

Front Desk Representative

Sunrise, FL · On-site

$14 - $17.25/hr

Front Desk Representative Job Id: 26-03196 Location: Sunrise, FL Duration: 04 Months Contract ... Verify patient insurance records and obtain authorizations for services * Maintain office inventory ...

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How much do service desk representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk representative in Florida is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.60 and $17.04 per hour, depending on experience, location, and employer.

What does a service desk representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What are common challenges faced by service desk representatives and how can they be managed?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What skills and qualifications are needed to be a service desk representative?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
What are popular job titles related to Service Desk Representative jobs in Florida? For Service Desk Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Desk Representative jobs in Florida look for? The top searched job categories for Service Desk Representative jobs in Florida are:
Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,859 per year, or $15.3 per hour.

Support Desk Analyst

Impulse Strategic Solutions

Tampa, FL • On-site

$25/hr

Part-time

Re-posted 28 days ago

Job description


Role Overview
The Help Desk Representative serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing timely, accurate, and customer-focused support for IT-related incidents and service requests, including hardware, software, application access, and basic network connectivity issues. The Help Desk Representative plays a critical role in maintaining productivity, minimizing downtime, and delivering a positive end-user experience while adhering to established SLAs, policies, and procedures.
Key Responsibilities
1. Incident & Service Request Support
  • Receive and respond to help desk requests via phone, email, chat, or ticketing system.
  • Diagnose and resolve Tier 1 technical issues related to desktops, laptops, printers, peripherals, and standard business applications.
  • Perform password resets, account unlocks, and access troubleshooting.
  • Escalate unresolved or complex issues to Tier 2/3 support teams following defined procedures.
2. Customer Service & Communication
  • Provide professional, courteous, and empathetic support to all users.
  • Clearly communicate issue status, resolution steps, and expected timelines.
  • Maintain a calm and helpful demeanor in high-pressure or time-sensitive situations.
3. Technical Troubleshooting
  • Troubleshoot operating system issues (Windows/macOS), basic networking (Wi-Fi, VPN, connectivity), and common software problems.
  • Support email, collaboration tools, and remote access technologies.
  • Assist with device setup, onboarding, and basic configuration tasks.
4. Ticket Documentation & Quality
  • Accurately document all incidents, requests, troubleshooting steps, and resolutions in the ticketing system.
  • Ensure tickets meet quality standards for completeness and clarity.
  • Identify recurring issues and contribute to knowledge base articles or process improvements.
5. Compliance & Security Awareness
  • Follow organizational security policies and best practices.
  • Handle user credentials and sensitive information appropriately.
  • Comply with applicable regulatory requirements (e.g., HIPAA in healthcare environments).

Requirements
Required Skills & Qualifications
  • 1-3 years of experience in a help desk, service desk, or technical support role.
  • Basic knowledge of Windows and/or macOS operating systems.
  • Familiarity with common IT tools, ticketing systems (ServiceNow, Remedy, Cherwell, Zendesk, etc.), and remote support software.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Customer-service mindset with attention to detail.

Preferred Qualifications
  • Experience supporting healthcare, enterprise, or managed services environments.
  • Familiarity with ITIL concepts and SLA-driven support models.
  • Exposure to EHR systems, business applications, or cloud-based tools.

Performance Expectations
  • Meet or exceed SLA targets for response and resolution times.
  • Maintain high ticket documentation accuracy and quality.
  • Achieve positive customer satisfaction scores.
  • Demonstrate reliability, professionalism, and continuous improvement.

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