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Service Desk Manager Jobs in Kansas (NOW HIRING)

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ... Report any safety issues or concerns to management. * Be responsible for maintaining quality ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ... Report any safety issues or concerns to management. * Be responsible for maintaining quality ...

Chipton Ross

Help Desk Analyst I

Topeka, KS · On-site

$26.68/hr

... manage incidents and requests through ServiceNow while meeting established service level ... Collaborate with Service Desk teammates and other IT support teams to resolve incidents, fulfill ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

... manage incidents and requests through ServiceNow while meeting established service level ... Collaborate with Service Desk teammates and other IT support teams to resolve incidents, fulfill ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

... manage incidents and requeststhrough ServiceNow while meeting established service level ... Collaborate with Service Desk teammates and otherIT support teams to resolve incidents, fulfill ...

Actalent

Help Desk Analyst

Topeka, KS

$22 - $24.67/hr

Job Title: Help Desk Analyst As a Help Desk Analyst, you will be responsible for diagnosing ... service and technical support to employees at all levels, documenting and managing incidents ...

New

Genesis Health Clubs

Front Desk Training Manager

Emporia, KS · On-site

$14.25 - $18.25/hr

Manages and trains all front desk coordinators * Manages and oversees all clubs inventories ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

GDH

Help Desk Analyst

Topeka, KS · On-site

$20 - $23/hr

The role requires troubleshooting, resolving incidents, and managing service requests for internal ... The position is suitable for individuals with prior experience in help desk or desktop support ...

New

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Service Desk Manager information

See Kansas salary details

$32.6K

$84.3K

$140K

How much do service desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service desk manager in Kansas is $84,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $100,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Kansas?

The most popular types of Service Desk jobs in Kansas are:

What are popular job titles related to Service Desk Manager jobs in Kansas?

For Service Desk Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Kansas look for?

The top searched job categories for Service Desk Manager jobs in Kansas are:

What cities in Kansas are hiring for Service Desk Manager jobs?

Cities in Kansas with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,296 per year, or $40.5 per hour.

Hotel Front Desk Manager / Guest Services Manager

Raymond Management

Overland Park, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Guest Service Manager

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We're seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

We Offer:

  • Team Culture: We work as a team and take pride in supporting each other every day
  • Training and Growth: We provide on-the-job training and support career growth within the company
  • Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits Available:

  • 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
  • Affordable health, dental, & vision plans for you and your family
  • Low-cost accident, critical illness, & hospital coverage
  • Short- & long-term disability coverage paid by RMC
  • Life / AD&D insurance company provided with additional optional coverage for your family
  • Tuition reimbursement for college credits or professional certification
  • Flexible spending plans options
  • 401(k) retirement plans with company contribution
  • Travel with hotel room discounts
  • Teammate referral bonuses
  • Paid time off to volunteer in your community
  • Employee Assistance Program with mental health resources

What You'll Do:

  • Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
  • Lead and train the guest service team to provide exceptional customer service and support.
  • Handle guest inquiries, requests, and complaints in a timely and professional manner.
  • Monitor guest satisfaction and implement improvements to enhance the overall experience.
  • Collaborate with other departments to ensure smooth operations and address any guest issues.
  • Prepare reports on guest feedback and service performance for management review.
  • Ensure compliance with hotel policies and procedures, including safety and security measures.

We're Looking For:

  • Previous experience as a Guest Service Manager or in a similar role is required.
  • Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
  • Excellent communication skills and a commitment to guest satisfaction.
  • Proficiency in hotel management software and front desk operations.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for hospitality and a desire to create memorable experiences for guests.

Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.

Apply