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Service Desk Manager Jobs in Kansas (NOW HIRING)

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Service Desk Analyst Location : Topeka Kansas Pay Range: $20/hr - $25/hr on W2 Duration: 12+ months ... Ability to prioritize, manage multiple requests, and navigate multiple applications at the same ...

Eliassen Group

Service Desk Technician

Overland Park, KS · On-site

$18 - $22.50/hr

Alert management to emerging incident trends. * Assist in software releases and rollouts per Change ... Monitor the service desk queue, resolve or escalate requests. * Provide technical support for ...

TEKsystems

Expert Service Desk

Kansas City, KS · Remote

$29/hr

... The Expert Desk Analyst will provide technical support to internal employees who service our ... Management System (ServiceNow) Partner with appropriate teams to resolve or properly close aging ...

Ntiva

Service Desk Technician III

Leawood, KS

At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... How you'll make an impact As a Service Desk Technician III, you will be responsible for managing ...

New

Ntiva

Service Desk Technician III

Leawood, KS · On-site +1

At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... How you'll make an impact As a Service Desk Technician III, you will be responsible for managing ...

LRS

Service Desk Technician 3

Kansas City, KS

$22 - $25/hr

Use existing processes and tools (e.g., problem management database and help desk systems) to ... service skills Able to communicate and translate complex technical topics into easy-to-understand ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Kansas

Service Desk Manager information

See Kansas salary details

$32.6K

$84.3K

$140K

How much do service desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service desk manager in Kansas is $84,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $100,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Kansas?

The most popular types of Service Desk jobs in Kansas are:

What are popular job titles related to Service Desk Manager jobs in Kansas?

For Service Desk Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Kansas look for?

The top searched job categories for Service Desk Manager jobs in Kansas are:

What cities in Kansas are hiring for Service Desk Manager jobs?

Cities in Kansas with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,296 per year, or $40.5 per hour.

Service Desk Analyst

Dexian DISYS

Topeka, KS • On-site

$20 - $25/hr

Other

Posted 4 days ago

Job description


Job Description:
Position : Service Desk Analyst


Location : Topeka Kansas


Pay Range: $20/hr - $25/hr on W2


Duration: 12+ months



Job Summary


This role combines strong technical fundamentals with clear communication in a ServiceNow-driven environment, supporting everything from end-user devices to MS 365, identity/access needs, and connectivity challenges. You'll work primarily remotely with occasional hands-on support, collaborating with a team that values reliability, professionalism, and continuous improvement.



Required Skills



  • 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or similar environment

  • Strong troubleshooting and customer service skills across:


    • Windows 10/11 workstations and laptops

    • MS 365 (Outlook, Teams, OneDrive, SharePoint)

    • VPN/remote access and basic connectivity/network troubleshooting

    • Hardware/peripherals (docks, monitors, printers, webcams, etc.)


  • Experience working within a ticketing workflow (logging, documenting, tracking, meeting SLAs), including ServiceNow (Incident/Request/Knowledge)

  • Working knowledge of identity and access processes (password resets, access provisioning, MFA enrollment)

  • Ability to prioritize, manage multiple requests, and navigate multiple applications at the same time

  • Clear written and verbal communication with both technical and non-technical users

  • Professional judgment, attention to detail, adaptability, and teamwork mindset



Nice to Have Skills



  • Experience supporting:


    • MS Entra ID (Azure AD)

    • MS Intune or other endpoint/mobile device management (MDM) tools

    • iOS/Android corporate device enrollment, configuration, and troubleshooting

    • Citrix virtual desktop/application environments


  • Exposure to enterprise IT support in a large corporate environment (utility experience is a plus)

  • Familiarity with security best practices, user verification, and cybersecurity awareness


Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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