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Service Desk Analyst Two Jobs (NOW HIRING)

RS&H

Service Desk Analyst II

Charlotte, NC · On-site

$20 - $27.25/hr

The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$20.25 - $27.75/hr

Service Desk AnalystSkip to main content#Service Desk Analyst page is loaded## Service Desk ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...

TRIGYN TECHNOLOGIES, INC.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Trigyn's direct government client has an immediate need for Service Desk Analyst in Manhattan, NY. Description: Service Desk Analyst provides technical support on software, hardware, network, and ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$72K/yr

At start date, must possess an IAT level II certification in ACTIVE status: * CCNA Security * CySA+ * GICSP * GSEC * Security+CE * CND * SSCP * 3+ years' experience as a service desk analyst with ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking ... Escalate incidents and service requests that cannot be resolved at Tier 1 to appropriate Tier 2 or ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking ... Escalate incidents and service requests that cannot be resolved at Tier 1 to appropriate Tier 2 or ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... analytics. Since its inception, Halo Group has been recognized for numerous awards, including ... The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a ...

TEEMA

Service Desk Analyst

Bend, OR

$25/hr

Service Desk Analyst Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

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Service Desk Analyst Two information

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$14

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$35

How much do service desk analyst two jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service desk analyst two in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.
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Infographic showing various Service Desk Analyst Two job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst II

Charlotte, NC • On-site

RS&H
Architectural Services • 1 - 5K employees
Learn more about RS&Hexternal

$20 - $27.25/hr

Other

Re-posted 17 days ago

Job description

The Opportunity
RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as supporting the business and IT teams remotely across the United States.
This person will have various roles in IT Operations at RS&H, such as providing first-call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to the achievement of key results-driven objectives, and offering support to our increasing service delivery demands. The ideal candidate will have a diverse technical background with experience in PC deployment, PC diagnostics and repair, basic networking technologies, and Windows Operating systems. We are looking for a candidate who is interested in an opportunity to expand their skillset, learn new technologies, and to work as part of a dynamic team supporting operational needs. This role will work with the business and other IT associates to deliver exceptional support and service for a wide range of applications, hardware, and cutting-edge technologies for over 1600 associates across 60 offices.
Duties and Responsibilities:
  • Monitors Service Desk email, phone, and ticketing systems for incoming requests and works with associates to identify, troubleshoot, document relevant details, and possible solutions.
  • Resolve incidents and service requests by utilizing technical skills, knowledge base, documentation, or IT resources.
  • Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows Operating Systems, Office 365 applications, engineering production applications, collaboration systems, and basic networking technologies.
  • Facilitate the escalation process and engage with senior-level staff when necessary.
  • User account administration on several IT platforms.
  • Performs configuration changes, updates, and upgrades to systems and applications as directed.
  • Deploy, set up, and support desktops, laptops, VoIP, Unified Communication, Video Conferencing, and other technologies to Associates.
  • Participates in the off-hours On-Call rotation.
  • Other duties and projects as assigned.

To be successful in this role, you must:
  • Have a bachelor's degree in computer science or a related field and three years of service desk experience, or equivalent combination of education and experience.
  • 3+ years of experience imaging, deploying, and supporting desktops, laptops, and mobile devices in a Microsoft Windows environment with Software Center and Intune.
  • Knowledge of ITIL
  • Strong working knowledge of Microsoft Windows with the ability to solve complex workstation issues.
  • Experience deploying software via Microsoft deployment tools.
  • The ability to communicate effectively with Associates throughout the firm.
  • Be a US person per role requirements

Preferred certifications and experience:
  • Technical certifications such as CompTIA A+, Network+, and/or MCSA.
  • 3+ years of experience working in an IT Support role.
  • Experience in implementing and developing ITSM platforms a plus.
  • Knowledge of Engineering applications (AutoCAD, Revit, MicroStation, etc.) a plus.

Requirements for occasional travel and physical abilities:
  • Flexibility to travel up to 20% or as needed to support multiple office locations.
  • Ability to lift and/or move up to 50 pounds.
  • Ability to sit and/or stand for prolonged periods of time.
  • Ability to routinely perform tasks requiring bending, twisting, kneeling, crouching, squatting, and/or crawling.
  • Ability to reach horizontally as well as vertically for required tasks.
  • Ability to transport equipment across office environments, including hallways, workstations, and shared spaces.
  • Ability to use hands and tools to assemble, install, and adjust computer hardware and peripherals.
  • Specific vision abilities required for close work, including viewing screens, reading labels, and configuring equipment.

If this sounds like the role for you and you're ready to join an amazing team, please apply.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy.
The Company
Employee-owned, RS&H is one of the nation's leading architecture, engineering, and consulting firms, with associates who work hard every day to create tomorrow together. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to our unwavering commitment to our core values: integrity, accountability, curiosity, and teamwork.
RS&H logo

About RS&H

Sourced by ZipRecruiter

RS&H provides fully integrated architecture, engineering, and consulting services to help clients realize their most complex facility and infrastructure projects for land, air, and space. We are committed to bringing extraordinary solutions to our clients through the promise of imagination, ingenuity, and innovation. With a tradition of excellence that began in 1941, we are consistently ranked among the nation's top 100 design firms. We attribute our success to an unwavering commitment to our core values of: integrity, quality service, business success and valuing associates.

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

South Jacksonville, FL, US

Year founded

1941

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