Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Quick apply
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Quick apply
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Quick apply
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...
Kansas City, MO · On-site
$20 - $27.25/hr
Serve as a technical resource to junior analysts and participate in endpoint, security, and service improvement initiatives. Experience and Qualifications * 2-4+ years of experience in Service Desk ...
Kansas City, MO · On-site
$20 - $27.25/hr
Serve as a technical resource to junior analysts and participate in endpoint, security, and service improvement initiatives. Experience and Qualifications * 2-4+ years of experience in Service Desk ...
San Antonio, TX · On-site
$18.50 - $25.25/hr
They are seeking a Service Desk Analyst who will support the operational efficiency of the Service ... II's and III's and second level support analysts • Ability to serve as a liaison between ...
San Antonio, TX · On-site
$18.50 - $25.25/hr
They are seeking a Service Desk Analyst who will support the operational efficiency of the Service ... II's and III's and second level support analysts • Ability to serve as a liaison between ...
Toledo, OH · On-site
$20.50 - $28/hr
Job Summary The IT Service Desk Analyst II role provides efficient technical assistance and support to end-users within the organization. This role provides timely support, troubleshooting issues ...
Toledo, OH · On-site
$20.50 - $28/hr
Job Summary The IT Service Desk Analyst II role provides efficient technical assistance and support to end-users within the organization. This role provides timely support, troubleshooting issues ...
$25.71 - $35.88/hr
The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...
$25.71 - $35.88/hr
The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...
Phoenix, AZ · On-site
$20.25 - $27.75/hr
Company Description IDEALFORCE has a Contract position available immediately for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional details about this job.
Phoenix, AZ · On-site
$20.25 - $27.75/hr
Company Description IDEALFORCE has a Contract position available immediately for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional details about this job.
Phoenix, AZ · On-site
$20.25 - $27.75/hr
Company Description IDEALFORCE has a Contract-to-Hire position available immediately for Service Desk Analyst II to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below ...
Phoenix, AZ · On-site
$20.25 - $27.75/hr
Company Description IDEALFORCE has a Contract-to-Hire position available immediately for Service Desk Analyst II to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below ...
Sherwood, OR · On-site
$22 - $30.25/hr
Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
Sherwood, OR · On-site
$22 - $30.25/hr
Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
Beloit, WI · On-site
$25.71 - $35.88/hr
The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...
Beloit, WI · On-site
$25.71 - $35.88/hr
The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...
Mckinney, TX · On-site
$19 - $26/hr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Mckinney, TX · On-site
$19 - $26/hr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Buffalo, NY · On-site
$60K - $65K/yr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Buffalo, NY · On-site
$60K - $65K/yr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
$21.63 - $31.25/hr
Overview As a Service Desk Analyst II, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 2 technical assistance directly to ...
$21.63 - $31.25/hr
Overview As a Service Desk Analyst II, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 2 technical assistance directly to ...
Nashville, TN · On-site
$86K - $109K/yr
... $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more ... Job Summary: The Service Desk Analyst assists users resolve issues with computer hardware or ...
Nashville, TN · On-site
$86K - $109K/yr
... $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more ... Job Summary: The Service Desk Analyst assists users resolve issues with computer hardware or ...
Charlotte, NC · On-site
$20 - $27.25/hr
The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as ...
Charlotte, NC · On-site
$20 - $27.25/hr
The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
| Aspect | Service Desk Analyst Two | Service Desk Analyst One |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ | ITIL Foundation, CompTIA A+ |
| Work Environment | Help desk, remote support, on-site | Help desk, remote support, on-site |
| Responsibilities | Advanced troubleshooting, mentoring, ticket escalation | Basic troubleshooting, ticket logging, initial support |
The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.
Cities with the most Service Desk Analyst Two job openings:
States with the most job openings for Service Desk Analyst Two jobs include:
For Service Desk Analyst Two jobs, the most frequently searched job titles are:
Brentwood, TN • On-site
$19.50 - $26.50/hr
Full-time
Re-posted 19 days ago
7.2
Based on 11 frontline employees who took The Breakroom Quiz
POSITION SUMMARY:
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Take phone calls as directed/needed for client SLA's
Interact with customers to provide and process information in response to inquiries, concerns, and requests
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Deliver service and support to end-users, including via remote connection or over the Internet
Research required information using available resources
Follow standard processes and procedures
Accurately process and record call transactions using a computer and designated tracking software
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates
Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system
Follows proper escalation procedures as defined by management
Ensure customers receive prompt, accurate and courteous service
Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred
Experience:
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience
Certifications & Licenses:
Current valid State Drivers' License
Skills and Abilities:
Proper phone etiquette and effective listening skills
Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
Knowledge of customer service principles and practices
Medical/clinical terminology is preferred, but not required
Must be able to sit for long periods of time
Position requires use of headset/microphone
Experience supporting software computer applications and equipment from a helpdesk environment
Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
Experience with mobile device support (iPhone, Android, Windows Mobile)
Must be a team player and build good working relationships across all functions
Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
Need to be flexible, adaptable, and possess creative problem-solving skills
Employment Type: FULL_TIME
Sourced by ZipRecruiter
Health care and social assistance
201 - 500 Employees
Brentwood, TN, US
2010
