Service Desk Analyst
$29 - $33/hr
The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...
$29 - $33/hr
The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...
$29 - $33/hr
The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...
Denver, CO · On-site
$29 - $33/hr
The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...
Denver, CO · On-site
$29 - $33/hr
The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
$20.25 - $27.50/hr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
$20.25 - $27.50/hr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$20.25 - $27.75/hr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$20.25 - $27.75/hr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$20.25 - $27.50/hr
Help Desk Analyst II Location: Cheyenne Mountain Space Force Station, Colorado Relocation ... Recall and service messages, as well as monitoring systems to maintain continuous system ...
Colorado Springs, CO · On-site
$20.25 - $27.50/hr
Help Desk Analyst II Location: Cheyenne Mountain Space Force Station, Colorado Relocation ... Recall and service messages, as well as monitoring systems to maintain continuous system ...
Denver, CO · On-site
$21.25 - $29/hr
The Service Desk Analyst partners and builds relationships with other Information Systems and ... A minimum of two (2) years of recent and related experience required. Previous Desktop Support ...
Denver, CO · On-site
$21.25 - $29/hr
The Service Desk Analyst partners and builds relationships with other Information Systems and ... A minimum of two (2) years of recent and related experience required. Previous Desktop Support ...
Denver, CO · On-site
$58K - $77K/yr
The Service Desk Analyst partners and builds relationships with other Information Systems and ... A minimum of two (2) years of recent and related experience required. Previous Desktop Support ...
Denver, CO · On-site
$58K - $77K/yr
The Service Desk Analyst partners and builds relationships with other Information Systems and ... A minimum of two (2) years of recent and related experience required. Previous Desktop Support ...
$21.25 - $29/hr
The Service Desk Analyst partners and builds relationships with other Information Systems and ... A minimum of two (2) years of recent and related experience required. Previous Desktop Support ...
$21.25 - $29/hr
The Service Desk Analyst partners and builds relationships with other Information Systems and ... A minimum of two (2) years of recent and related experience required. Previous Desktop Support ...
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Colorado Springs, CO · On-site
$40K - $80K/yr
IAT II Certification (Security +) is required. * Certification in ITIL Foundation or relevant ITIL certifications preferred. * Proven experience in an IT service desk or technical support role.
Denver, CO · On-site
Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations ... with 2-5 years of experience leading or managing IT/Service Desk staff. * Knowledge of computer ...
Denver, CO · On-site
Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations ... with 2-5 years of experience leading or managing IT/Service Desk staff. * Knowledge of computer ...
... T Service Desk Analyst to provide advanced cross-platform technical support and serve as the ... including senior service desk, Tier 2, desktop support, or equivalent technical work ...
... T Service Desk Analyst to provide advanced cross-platform technical support and serve as the ... including senior service desk, Tier 2, desktop support, or equivalent technical work ...
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado ... As part of the Information Technology Services (ITS), the consultant will be required to ...
Quick apply
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado ... As part of the Information Technology Services (ITS), the consultant will be required to ...
Denver, CO · On-site
$25 - $37/hr
100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst ... II / Tier III support group. * Abide by Service Level Commitments and OIT and agency policies.
Quick apply
Denver, CO · On-site
$25 - $37/hr
100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst ... II / Tier III support group. * Abide by Service Level Commitments and OIT and agency policies.
Denver, CO · On-site
Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 ... This position provides Tier I and Tier II support for customers at identified agencies by analyzing ...
Denver, CO · On-site
Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 ... This position provides Tier I and Tier II support for customers at identified agencies by analyzing ...
$20.50 - $28/hr
The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
$20.50 - $28/hr
The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Denver, CO · On-site
$20.50 - $28/hr
The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Denver, CO · On-site
$20.50 - $28/hr
The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Lakewood, CO · On-site
$20.50 - $28/hr
The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
Lakewood, CO · On-site
$20.50 - $28/hr
The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ...
| Aspect | Service Desk Analyst Two | Service Desk Analyst One |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ | ITIL Foundation, CompTIA A+ |
| Work Environment | Help desk, remote support, on-site | Help desk, remote support, on-site |
| Responsibilities | Advanced troubleshooting, mentoring, ticket escalation | Basic troubleshooting, ticket logging, initial support |
The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.
For Service Desk Analyst Two jobs in Colorado, the most frequently searched job titles are:
The top searched job categories for Service Desk Analyst Two jobs in Colorado are:
Cities in Colorado with the most Service Desk Analyst Two job openings:
$29 - $33/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 21 hours ago
8.9
Based on 5 frontline employees who took The Breakroom Quiz
Why Work at Mercer Advisors?
For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households.
Today, we serve over 42,800+ families across 110+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients' best interests — always.*
Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent — wherever they are.
Join us and help families amplify and simplify their financial lives with confidence.
* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here.
Job Summary:
The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant information into the system of record; troubleshooting the issue within the parameters of best practice ITSM; reviewing and resolving assigned tickets; communicating and escalating issues using sound judgment and self-initiative and delivering the highest level of customer service at all times with all users. The ideal candidate is a curious problem solver, with strong people skills, and a focus on teamwork.
Essential Job Functions for the Service Desk Analyst will include:
Required Knowledge, Skills and Abilities:
Working Hours: Monday through Friday
Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a workstation. No heavy lifting over 25 lbs.
Application Deadline: The initial deadline for applications is 9/1/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs.
Benefits:
Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements.
If you need an accommodation during the application or hiring process, please email PeopleTeam@merceradvisors.com. This inbox is for accommodation requests only.
For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights.
If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here.
CCPA Notice at Collection
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Finance and insurance
201 - 500 Employees
Denver, CO, US
1985