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Weekend Service Desk Jobs in Colorado (NOW HIRING)

Saic

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions ...

SAIC

Service Desk Analyst

Colorado Springs, CO

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions ...

vTech Solution

Service Desk support

Denver, CO · On-site

Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 Duration: 9 Months This position provides Service Desk support for OIT services. This position provides ...

1 Denver Federal Center

Service Desk L1

Lakewood, CO · On-site

$20.50 - $28/hr

Service Desk L1 Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions, Inc.

Service Desk L1

Lakewood, CO · On-site

$20.50 - $28/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions, Inc.

Service Desk L1

Denver, CO · On-site

$21 - $28.75/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

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Weekend Service Desk information

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Colorado?

The most popular types of Service Desk jobs in Colorado are:

What are popular job titles related to Weekend Service Desk jobs in Colorado?

For Weekend Service Desk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Colorado look for?

The top searched job categories for Weekend Service Desk jobs in Colorado are:

What cities in Colorado are hiring for Weekend Service Desk jobs?

Cities in Colorado with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Desk Analyst

Colorado Springs, CO • On-site

Saic
IT Services • 10K+ employees
Learn more about Saicexternal

$40K - $80K/yr

Other

Posted 19 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

Description

SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs. The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions, including managing incidents and service requests, using ITIL-compliant Service Desk systems to ensure effective tracking and management of IT-related issues. This role demands a customer-centric approach with a focus on delivering high-quality service and maintaining real-time communication with customers regarding the status of their requests.

Responsibilities:
  • Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking systems and self-help tools.
  • Serve as the first point of contact for handling customer IT-related incidents and service requests through various channels including phone, email, chat, and self-service.
  • Record, track, and document every incident and service request, ensuring clear communication and accurate data collection.
  • Provide a customer-facing view to allow all N&NC customers, including subordinates, regions, and sectors, to check the status of their requests in real-time.
  • Diagnose, prioritize, and elevate incidents and requests to the appropriate resources when necessary.
  • Contribute to knowledge management systems with current information on solutions and troubleshooting steps.
  • Proactively communicate incident status and resolution progress to customers and stakeholders.
QualificationsRequired Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience with 2 years experience or HS + 6 years experience.
  • SECRET Level clearance is required.
  • IAT II Certification (Security +) is required.
  • Certification in ITIL Foundation or relevant ITIL certifications preferred.
  • Proven experience in an IT service desk or technical support role.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Ability to multi-task and adapt to changes quickly.
  • Excellent customer service skills and the ability to communicate effectively with a diverse user base.
  • Experience working with incident tracking systems and service desk software.
  • Ability to troubleshoot basic networking, software, and hardware issues.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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