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Weekend Service Desk Jobs in Colorado (NOW HIRING)

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

vTech Solution

Service Desk support

Denver, CO · On-site

Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 Duration: 9 Months This position provides Service Desk support for OIT services. This position provides ...

Sharp Solutions, Inc.

Service Desk L1.

Lakewood, CO · On-site

$20.50 - $28/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$20.50 - $28/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions, Inc.

Service Desk L1

Lakewood, CO · On-site

$20.50 - $28/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions, Inc.

Service Desk L1

Denver, CO · On-site

$21 - $28.75/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions, Inc.

Service Desk L1.

Denver, CO · On-site

$21 - $28.75/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$43K - $45K/yr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Quantix

Service Desk Technician

Golden, CO

Client located in Golden, CO is seeking a Service Desk Technician for a long-term contract position. This position will participate in a call center environment handling calls from internal employees.

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Weekend Service Desk information

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Colorado?

The most popular types of Service Desk jobs in Colorado are:

What are popular job titles related to Weekend Service Desk jobs in Colorado?

For Weekend Service Desk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Colorado look for?

The top searched job categories for Weekend Service Desk jobs in Colorado are:

What cities in Colorado are hiring for Weekend Service Desk jobs?

Cities in Colorado with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Desk L1

Sharp Solutions Inc

Denver, CO • On-site

$43K - $45K/yr

Full-time

Re-posted 23 days ago

Job description

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team. JOB RESPONSIBILITIESService Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate. Routine Duties/Job Requirements:Create service requests and accurately categorize and prioritize them based on the defined rating scale.Manage service request queues for all support teams.Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.Troubleshoot incidents and problems efficiently.Communicate effectively with strong customer service skills.Place and track trouble calls with external service providers as needed.Create, modify, and deactivate user accounts.Identify, document, and maintain problem resolutions.Follow Knowledge-Centered Support (KCS) methodology.Adhere to Total Contact Ownership principles.Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.Respond to all assigned calls and messages based on urgency and time received.Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction. Qualifications 1 year of help desk support experienceExperiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDriveStrong written and oral communication skills and ability to talk to anyone across an organization. Analytical skills and be a creative self-starter with the ability to work both independently and as a team playerSSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.