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Weekend Service Desk Jobs in Colorado (NOW HIRING)

SM-Energy Company

IT Supervisor - Service Desk

Denver, CO · On-site

$132K - $163K/yr

Service Desk-Specific Responsibilities: Leadership & People Management * Lead, coach, and develop the entry-level members of the service desk team, fostering engagement, accountability, and ...

Goldenent

IT Service Desk Specialist I

Golden, CO · On-site

Summary: As the IT Service Desk Specialist, you are responsible for installing, troubleshooting ... Willing and able to work any and all shifts as assigned, including weekends and holidays * General ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...

Inserso

Service Desk Technician Level I

Denver, CO · On-site

$19.75/hr

Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and ... Punctuality and ability to work in a 24x7x365 environment including weekends and holidays.

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

New

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75 - $100/hr

This roleis responsible formanaging day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external technology ...

New

Ntiva

Service Desk Technician II

Colorado Springs, CO · On-site

How you'll make an Impact As a Service Desk Technician II, you will be responsible for managing day-to-day support desk tickets and serving as an elevated resource for client-initiated requests. Your ...

Second-61

Service Desk Technician Level 1

Florence, CO · On-site

$27/hr

We built our newest state of the art service desk facility in the historic Florence High School, one block off Main Street in quaint Florence, Colorado. Our teams headquartered in rural Colorado and ...

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Weekend Service Desk information

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Colorado?

The most popular types of Service Desk jobs in Colorado are:

What are popular job titles related to Weekend Service Desk jobs in Colorado?

For Weekend Service Desk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Colorado look for?

The top searched job categories for Weekend Service Desk jobs in Colorado are:

What cities in Colorado are hiring for Weekend Service Desk jobs?

Cities in Colorado with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Desk Support Analyst

National Jewish Health

Denver, CO • On-site

$58K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

National Jewish Health rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Service Desk Support Analyst provides first level technical support to all clinical, research, administrative, and external portal end-users for National Jewish Health. The Service Desk Analyst partners and builds relationships with other Information Systems and Technology (IST) teams in achieving exceptional and high quality service delivery.
Essential Duties
  1. Identifies, troubleshoots, and resolves problems related to hardware, software, network and system/applications utilizing technical skills, historical database records and knowledgebase documentation.
  2. Processes all incoming incident and service requests for Information Services and refers more complex issues that cannot be resolved at the Service Desk level to other IST support groups via Enterprise Service Management system.
  3. Creates, maintains, and distributes technical support documentation on the team and IST SharePoint sites.
  4. Enters all requests and thoroughly documents all information related to the request in the Enterprise Management System. This includes the information mentioned above, any and all error messages received by the end-user, all troubleshooting that has been performed, and any other information that would be deemed pertinent to the reported issue.
  5. Uses available tools, technical skills and abilities to resolve as many cases as possible from the Service Desk perspective, increasing first touch resolution. Leverages remote control software to trouble-shoot and train end-users.
  6. Responsible for keeping the Service Desk supervisor informed regarding current IST outages, events, and escalations.

Other Duties
  1. Performs as back-up to staff absences and vacancies, as necessary.

Competencies
  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  3. Build Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
  4. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others.
  5. Build Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals.
  6. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  7. Managing Conflict: Dealing with others in an antagonistic situation; using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand and develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when required.

Supervisory or Managerial Responsibility
None
Travel
None
Core Values
  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications
  1. Education: High School diploma or equivalent required. Computer-related coursework or training preferred.
  2. Work Experience: A minimum of two (2) years of recent and related experience required. Previous Desktop Support experience is preferred with emphasis on Windows 10 OS and MS Office 2016.
  3. Special Training, Certification or Licensure: Strong knowledge of Microsoft based operating systems and MS Office Suite preferred. A+, Network +, Microsoft Certifications, and ITIL V3 Foundations Certification strongly preferred.

Salary Range: $58,656.00 - $77,572.56
Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
  • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans: Coverage effective the first of the month after hire.
  • Retirement Savings: 403(b) plan with employer contributions after two years.
  • Wellness Incentives: Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

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