Service Delivery Manager Jobs in Raleigh, NC (NOW HIRING)

Who is AQUALIS. AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water

Why work at AQUALIS. AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level.

We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training.

AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential. We offer: $1000 SIGN ON BONUS ($200 at 30 days, $300 at 6 months, and $500 at 1 year) Healthcare, vision and dental insurance 401(k) retirement plan with employer matching Paid time off and company paid holidays Competitive pay and pay raise potential Growth potential and advancement Weekly pay & direct deposit Where do YOU fit in. The Senior Service Delivery Manager (SSDM / Senior Landscape Crew Lead) will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams.

This role is designed for experienced field managers with a proven track record of leading crews in stormwater management, landscaping, or similar outdoor service industries. Specific duties include: Lead and manage Service Delivery teams to ensure safe, efficient, and high-quality execution of work. Plan and coordinate weekly service routes, schedules, labor resources, and equipment utilization.

Conduct regular safety meetings, equipment training, performance coaching, and company culture initiatives. Oversee stormwater maintenance, inspections, repairs, and rehabilitation activities utilizing Best Management Practices (BMPs) for Stormwater Control Measures (SCMs). Maintain accountability for company assets, including trucks, trailers, tools, and specialized equipment.

Complete and review maintenance reports, inspection documentation, crew productivity records, and expense tracking. Serve as the primary field contact for clients before, during, and after service visits. Support operational planning, workforce development, and crew performance management.

Ensure compliance with company policies, safety standards, environmental regulations, and customer expectations. Interface with municipal inspectors, client management teams, subcontractors, and business partners as needed. Travel regularly throughout assigned service areas to support operations and field teams.

Basic Requirements: Minimum 3 years of continuous employment tenure with a company in a field-level management role within: Stormwater Management Landscaping Grounds Maintenance Environmental Services Similar outdoor service industries Demonstrated Experience leading and developing field-based crews Strong operational, scheduling, and workforce management skills Excellent communication and customer service abilities Proficiency with mobile technology, including iPads, laptops, email, and field reporting software. Ability to work independently and make sound decisions in a fast-paced environment Willingness to travel and be away from home approximately 3-4 days per week Ability to work outdoors in all weather conditions and perform physical job duties as required. Background check, drug screening and motor vehicle report are part of the pre-employment process.

Must maintain our Company's "No Jerk" culture Valid driver's license, insurability under the company's auto policy and ability to drive company vehicle are ongoing requirements in this position. This position is designated as safety-sensitive and involves operating DOT-regulated vehicles, which requires inclusion of marijuana in the drug testing panel. Ability to obtain and maintain a valid DOT Medical Certification throughout employment.

Preferred Qualifications: Previous stormwater management experience Experience managing multiple crews or service territories Knowledge of stormwater infrastructure, watershed restoration, erosion control, drainage systems, or environmental compliance practices. Experience with equipment and trailer operations Bilingual communication skills are a plus