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Online Service Delivery Manager Jobs in Raleigh, NC

NetApp, Inc.

Service Delivery Manager

Morrisville, NC · On-site

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

NetApp

Service Delivery Manager

Morrisville, NC

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

Labcorp

Senior Director, IT Service Delivery

Durham, NC · On-site

$204K/yr

Oversee and manage Service Delivery Managers in the end to end delivery of IT projects and ... online tools to search and apply for jobs, or needs an accommodation, please visit our ...

AICPA

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

aicpa

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

CIMA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

AICPA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

PayIt

Technical Solutions Delivery Manager

Raleigh, NC · On-site

This innovative approach to government service delivery has garnered significant recognition in ... Develop and manage implementation timelines end-to-end, including milestones, dependencies, risks ...

PayIt

Technical Solutions Delivery Manager

Raleigh, NC · On-site

You will own the path from client need to delivered service: understanding complex Motor Vehicle ... Develop and manage implementation timelines end-to-end, including milestones, dependencies, risks ...

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Showing results 1-20

All JobsOnline Service Delivery JobsOnline Service Delivery Manager JobsOnline Service Delivery Manager Jobs in Raleigh, NC

Online Service Delivery Manager information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do online service delivery manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for online service delivery manager in Raleigh, NC is $91,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What is the difference between Online Service Delivery Manager vs Customer Support Manager?

AspectOnline Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires a bachelor's degree in business, IT, or related field; certifications in project management or service management are commonUsually holds a bachelor's degree in business, communications, or related area; certifications like CSCP or help desk certifications are beneficial
Work EnvironmentOversees online service platforms, manages remote teams, and ensures service quality in digital channelsManages customer support teams, often in call centers or online chat environments, focusing on customer satisfaction
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesWidely used across retail, telecom, and service industries

The Online Service Delivery Manager focuses on managing online platforms and digital service processes, ensuring seamless delivery of online services. In contrast, the Customer Support Manager concentrates on direct customer interactions and support team management. Both roles require strong communication skills and industry-specific knowledge but differ in their primary focus and work environment.

What is an online service delivery manager?

An online service delivery manager oversees the planning, implementation, and management of digital services provided to customers or clients. They coordinate teams, ensure service quality, and utilize tools like project management software to meet performance standards and client expectations.

What is the career path for an online service delivery manager?

The career path for an online service delivery manager typically starts with roles such as service coordinator or support analyst, progressing to senior service delivery manager or operations manager. Advancement often involves gaining experience in project management, developing leadership skills, and obtaining certifications like ITIL or PMP to move into higher management or strategic roles within IT or customer service departments.

What is the role of an online service delivery manager?

An online service delivery manager oversees the planning, implementation, and management of digital services to ensure they meet quality standards and client expectations. They coordinate teams, monitor service performance using tools like dashboards, and optimize processes for efficiency and customer satisfaction.

What are popular job titles related to Online Service Delivery Manager jobs in Raleigh, NC?

For Online Service Delivery Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Service Delivery Manager jobs in Raleigh, NC look for?

The top searched job categories for Online Service Delivery Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Service Delivery Manager jobs?

Cities near Raleigh, NC with the most Online Service Delivery Manager job openings:

Online Service Delivery Manager jobs near you
Infographic showing various Online Service Delivery Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 66% Full Time, 28% Part Time, and 6% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $91,317 per year, or $43.9 per hour.

Service Delivery Manager

NetApp, Inc.

Morrisville, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 496 rated business services

Job description

Job Summary
As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services team, customer account teams, and customers to ensure agreed service objectives are achieved, service delivery improvements are continuously implemented, and strong customer relationships are maintained. You will serve as the primary point of contact for customer meetings, reporting, and communications between the customer and the Managed Services team. You will also act as the customer advocate within NetApp and represent NetApp in customer-facing situations. In addition, you will participate in project planning and data migration activities across multi-vendor storage technology platforms.
You Will:
  • Coordinate the day-to-day activities and direction of NetApp teams within a specific discipline. Monitor job performance through direct observation and provide coaching, counseling, and motivation to maximize employee contribution and organizational performance.
  • Establish service outcomes and goals and ensure they are achieved. Be responsible for meeting assigned organizational metrics, including SLOs, SLAs, KPIs, and other performance indicators.
  • Share industry and technical expertise by continuously developing and advancing the skills needed to grow the organization. Ensure goals are updated regularly and promote opportunities for on-the-job, computer-based, and classroom training. Hire and develop new employees as needed. Stay informed of NetApp's product strategy related to hybrid cloud, cloud, and managed fabric solutions and leverage that knowledge to create managed services solutions for customers.
  • Successfully manage multiple complex projects and engagements simultaneously. Build and maintain strong relationships with other NetApp organizations, customers, clients, and executive stakeholders.
  • Oversee customer engagements and partner with Project Management to develop implementation plans when needed. Ensure adequate resources are available to meet project requirements and profitability targets. Manage utilization of delivery resources within a defined geography or service area.
  • Serve as a trusted advisor to customers, the broader account team, and the NetApp Storage Operations team.
  • Lead project reviews with management and customers, delivering status reports, dashboards, and presentations to executive and C-level stakeholders.

Daily Activities:
  • Project/program support for data migrations and storage platform deployments; ensure contractual SLAs/SLOs and Service Management Framework adherence; drive Service Improvement Plans.
  • Act as a trusted advisor; build and maintain relationships across customer levels and the NetApp account/Managed Services/PS/Support/PM teams; ensure clear, consistent communication and messaging.
  • Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries.
  • Own reporting cadence: weekly updates to the account team; create/manage monthly service reviews, chair meetings with customer and account team, produce ad-hoc reports as needed, and attend/lead regular customer meetings.
  • Provide service delivery guidance to the Managed Services team; work autonomously and collaboratively; complete required NetApp and customer compliance/onboarding training and certifications.

Education and Experience:
  • Typically requires a minimum of 12 years of relevant experience
  • Hands-on delivery of large storage, cloud, and infrastructure solutions; applies program/project management techniques (PMP preferred) and drives PS initiatives; strong technical knowledge in storage, cloud, and data management.
  • Matrix leadership: lead, motivate, and influence cross-functional teams; customer-focused, goal/solutions-oriented; operational command of the business.
  • Deep ITIL knowledge for outsourced Managed Services

Compensation:
The target salary range for this position is 170,000 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

What NetApp employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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