ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Raleigh, NC (NOW HIRING)

NetApp, Inc.

Service Delivery Manager

Morrisville, NC · On-site

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

NetApp

Service Delivery Manager

Morrisville, NC · On-site

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

Labcorp

Senior Director, IT Service Delivery

Durham, NC · On-site

$204K/yr

Oversee and manage Service Delivery Managers in the end to end delivery of IT projects and initiatives, ensuring scope, schedule, cost, and quality targets are met. * Oversee the coordination efforts ...

AICPA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

CIMA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

aicpa

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

AICPA

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will report to the Senior Manager, Experience Delivery. You will use a hybrid work schedule and ... Experience creating services, solutions, and stories that provide meaningful experiences to users ...

Labcorp

Senior Director, IT Service Delivery

Durham, NC · Hybrid

Oversee and manage Service Delivery Managers in the end to end delivery of IT projects and initiatives, ensuring scope, schedule, cost, and quality targets are met. * Oversee the coordination efforts ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Raleigh, NC

Service Delivery Manager information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do service delivery manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service delivery manager in Raleigh, NC is $91,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Raleigh, NC?

The most popular types of Service Delivery jobs in Raleigh, NC are:

What are popular job titles related to Service Delivery Manager jobs in Raleigh, NC?

For Service Delivery Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Raleigh, NC look for?

The top searched job categories for Service Delivery Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Delivery Manager jobs?

Cities near Raleigh, NC with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $91,317 per year, or $43.9 per hour.

Service Delivery Manager

NetApp, Inc.

Morrisville, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 496 rated business services

Job description

Job Summary
As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services team, customer account teams, and customers to ensure agreed service objectives are achieved, service delivery improvements are continuously implemented, and strong customer relationships are maintained. You will serve as the primary point of contact for customer meetings, reporting, and communications between the customer and the Managed Services team. You will also act as the customer advocate within NetApp and represent NetApp in customer-facing situations. In addition, you will participate in project planning and data migration activities across multi-vendor storage technology platforms.
You Will:
  • Coordinate the day-to-day activities and direction of NetApp teams within a specific discipline. Monitor job performance through direct observation and provide coaching, counseling, and motivation to maximize employee contribution and organizational performance.
  • Establish service outcomes and goals and ensure they are achieved. Be responsible for meeting assigned organizational metrics, including SLOs, SLAs, KPIs, and other performance indicators.
  • Share industry and technical expertise by continuously developing and advancing the skills needed to grow the organization. Ensure goals are updated regularly and promote opportunities for on-the-job, computer-based, and classroom training. Hire and develop new employees as needed. Stay informed of NetApp's product strategy related to hybrid cloud, cloud, and managed fabric solutions and leverage that knowledge to create managed services solutions for customers.
  • Successfully manage multiple complex projects and engagements simultaneously. Build and maintain strong relationships with other NetApp organizations, customers, clients, and executive stakeholders.
  • Oversee customer engagements and partner with Project Management to develop implementation plans when needed. Ensure adequate resources are available to meet project requirements and profitability targets. Manage utilization of delivery resources within a defined geography or service area.
  • Serve as a trusted advisor to customers, the broader account team, and the NetApp Storage Operations team.
  • Lead project reviews with management and customers, delivering status reports, dashboards, and presentations to executive and C-level stakeholders.

Daily Activities:
  • Project/program support for data migrations and storage platform deployments; ensure contractual SLAs/SLOs and Service Management Framework adherence; drive Service Improvement Plans.
  • Act as a trusted advisor; build and maintain relationships across customer levels and the NetApp account/Managed Services/PS/Support/PM teams; ensure clear, consistent communication and messaging.
  • Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries.
  • Own reporting cadence: weekly updates to the account team; create/manage monthly service reviews, chair meetings with customer and account team, produce ad-hoc reports as needed, and attend/lead regular customer meetings.
  • Provide service delivery guidance to the Managed Services team; work autonomously and collaboratively; complete required NetApp and customer compliance/onboarding training and certifications.

Education and Experience:
  • Typically requires a minimum of 12 years of relevant experience
  • Hands-on delivery of large storage, cloud, and infrastructure solutions; applies program/project management techniques (PMP preferred) and drives PS initiatives; strong technical knowledge in storage, cloud, and data management.
  • Matrix leadership: lead, motivate, and influence cross-functional teams; customer-focused, goal/solutions-oriented; operational command of the business.
  • Deep ITIL knowledge for outsourced Managed Services

Compensation:
The target salary range for this position is 170,000 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

What NetApp employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

NetApp logo

About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

View All NetApp Jobs

Apply