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Service Delivery Manager Jobs in Raleigh, NC (NOW HIRING)

CCS

Service Delivery Manager (Technical Lead)

Raleigh, NC · On-site

$112K - $113K/yr

The Service Delivery Manager (Technical Lead) is responsible for leading the execution, quality, and consistency of Managed Services delivery, ensuring an exceptional client experience through strong ...

AICPA

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

CIMA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

aicpa

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

AICPA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

CAI

Customer Service Delivery Leader

Raleigh, NC · On-site

Customer Service Delivery Leader Req number: R7598 Employment type: Full time Worksite flexibility ... We are looking for a Customer Service Manager responsible for the day-to-day leadership ...

Cynet Systems

Service Desk Lead

Morrisville, NC · On-site

Service Desk Manager Lead and manage service desk operations to deliver high-quality infrastructure support services. Drive service delivery excellence, team performance, and customer satisfaction in ...

Deloitte

Delivery Management Engineer II

Raleigh, NC · Hybrid

... service delivery. 4+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. 4+ years' experience in ...

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Service Delivery Manager information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do service delivery manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for service delivery manager in Raleigh, NC is $91,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How much does a delivery manager get paid?

A Service Delivery Manager's average salary varies by experience and location but typically ranges from $70,000 to $130,000 annually. Factors such as industry, certifications, and company size can influence compensation, and many roles include management of client relationships and service quality standards.

What is the highest paying delivery service job?

For Service Delivery Managers, the highest paying roles are often in large corporations or specialized sectors such as IT service management or logistics, with salaries exceeding $100,000 annually. Senior or executive-level positions, such as Director of Service Delivery, can offer even higher compensation, especially with relevant certifications like ITIL or PMP and extensive experience in project management and client relations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between technical teams and clients, manage service level agreements (SLAs), and often utilize project management tools to meet organizational goals.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Raleigh, NC? The most popular types of Service Delivery jobs in Raleigh, NC are:
What are popular job titles related to Service Delivery Manager jobs in Raleigh, NC? For Service Delivery Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Raleigh, NC look for? The top searched job categories for Service Delivery Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Delivery Manager jobs? Cities near Raleigh, NC with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Applications Service Delivery Manager - NAM

Applications Service Delivery Manager - NAM

Hitachi

Raleigh, NC • Remote

Full-time

Posted 6 days ago

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0127727

Date Posted:

2026-06-17

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers-driving the design, delivery, and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution-empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

  • Govern applications across their full lifecycle-from onboarding to retirement

  • Ensure high-quality service delivery including incident, change, and release management

  • Maintain application performance, availability, and SLA compliance

  • Align application roadmaps with business needs and enterprise architecture

  • Drive user adoption through training and process standardization

  • Manage budgets, licenses, vendors, and third-party performance

  • Lead application retirement planning, including data archiving and risk mitigation

  • Maintain accurate documentation within CMDB and application registries

  • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

  • 5+ years of experience in application management or IT service delivery

  • Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)

  • Experience working with global, cross-functional teams

  • Understanding of software development lifecycles, integrations, and Agile/DevOps practices

  • Familiarity with engineering, manufacturing, or PLM systems

  • Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us

  • Join a global leader advancing sustainable energy solutions and innovation

  • Benefit from continuous learning, leadership development, and career progression opportunities

  • Be part of an inclusive, collaborative culture that values growth and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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